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Aramex Reviews: What are Customers Saying?


In today’s world, where online shopping and global trade are booming, choosing the right shipping service is crucial. After all, you want your packages to arrive on time, in good condition, and with a smooth experience along the way. Customer reviews play a vital role in guiding our decisions, providing insights into a company’s strengths, weaknesses, and overall reliability. This blog post delves deep into Aramex reviews, analyzing what customers are saying about this global logistics and transportation giant, to help you make an informed choice.

Table of Contents

Aramex Services Overview

Aramex is a multinational logistics and transportation company, offering a wide range of services catering to both individuals and businesses. Their portfolio includes:

  • Express Delivery: Delivering packages quickly and efficiently to various destinations worldwide.
  • Freight Forwarding: Managing the transportation of goods across borders, including customs clearance and documentation.
  • Logistics Solutions: Providing end-to-end supply chain management solutions, from warehousing and inventory management to distribution and delivery.
  • E-commerce Fulfillment: Supporting online businesses with order processing, packaging, and shipping fulfillment services.

Aramex distinguishes itself with its commitment to innovation and technology, offering features like real-time tracking, online booking and payment options, and a comprehensive network spanning over 220 countries and territories.

Analyzing Customer Reviews

To understand customer sentiment towards Aramex, we’ve analyzed reviews from various sources, including popular review websites, online forums, social media platforms, and customer feedback forms. This data helps us identify common themes and trends, providing a holistic picture of the customer experience.

Categorizing Review Themes:

  • Delivery Speed: Customers often comment on the speed of delivery, highlighting both positive experiences with timely delivery and instances of delays.
  • Customer Service: Reviews often reflect the quality of customer support interactions, focusing on responsiveness, helpfulness, and resolution of issues.
  • Pricing: Customers share their perspectives on pricing, comparing Aramex’s rates with other shipping companies and evaluating value for money.
  • Reliability: Reviews shed light on the consistency and dependability of Aramex’s services, emphasizing the importance of package safety and on-time arrivals.
  • Online Platform Experience: Customers discuss their experiences with Aramex’s online platforms, evaluating the ease of use, functionality, and overall user-friendliness.

Positive Reviews:

Numerous positive reviews highlight Aramex’s strong points. Many customers appreciate:

  • Fast and Efficient Delivery: Aramex consistently receives praise for its speedy delivery service, especially for international shipments. Customers often mention their satisfaction with the timely arrival of their packages, within the promised timeframe.
  • Reliable and Safe Shipping: Customers commend Aramex for its reliability and commitment to ensuring package safety. They emphasize their trust in the company to handle their belongings with care, arriving at their destination undamaged.
  • Excellent Customer Service: Aramex’s customer service team consistently receives positive feedback for their responsiveness, helpfulness, and efficiency in resolving issues. Customers appreciate their ability to reach customer support easily and receive prompt assistance.
  • User-Friendly Online Platform: Customers find Aramex’s online platform easy to use and navigate, appreciating the intuitive interface for tracking shipments, managing accounts, and booking services.

Negative Reviews:

While the majority of reviews are positive, Aramex also receives its share of negative feedback. Some common concerns expressed by customers include:

  • Delivery Delays: Some customers experience occasional delays in their shipments, which can be frustrating, especially when expecting urgent deliveries.
  • Communication Issues: There are instances where customers encounter difficulties communicating with customer support, facing lengthy wait times, or receiving unhelpful responses.
  • Pricing Concerns: Some customers find Aramex’s pricing to be slightly higher compared to competitors, making them consider alternative shipping options.
  • Damaged Packages: Although rare, there have been cases where customers receive damaged packages, raising concerns about Aramex’s handling procedures.

Neutral Reviews:

Besides positive and negative reviews, some customers offer neutral feedback, neither praising nor criticizing Aramex. These reviews often highlight aspects of the service that are perceived as average, neither particularly remarkable nor problematic.

Example Reviews:

To illustrate these review themes, here are a few specific examples:

  • Positive: “I was impressed with Aramex’s delivery speed. My package arrived from the US to Australia within a week, which is amazing considering the distance. I’ll definitely use them again.”
  • Negative: “I was disappointed with the customer service. I had a problem with my shipment and it took several days to get a response from customer support. The resolution was also not satisfactory.”
  • Neutral: “Aramex is a reliable shipping service, but I find their prices to be slightly high. Overall, it’s a decent option for international shipments.”

Aramex Strengths and Weaknesses

Based on the analysis of customer reviews, we can identify key strengths and areas for improvement for Aramex:


  • Fast and Efficient Delivery: Aramex excels in its delivery speed, especially for international shipments, which is a major selling point for customers who need their packages delivered quickly.
  • Reliable and Secure Shipping: Customers consistently praise Aramex for its reliable service and commitment to package safety, demonstrating a high level of trust in the company’s handling procedures.
  • User-Friendly Online Platform: The online platform allows customers to easily track shipments, manage accounts, and book services, contributing to a positive user experience.
  • Wide Network Coverage: Aramex’s extensive network spanning over 220 countries and territories provides customers with convenient access to a global shipping network.


  • Occasional Delivery Delays: Customers occasionally experience delays in their shipments, which can be a major inconvenience, especially for time-sensitive deliveries.
  • Communication Challenges: Some customers encounter difficulties communicating with customer support, experiencing long wait times or receiving unhelpful responses.
  • Pricing Concerns: Customers sometimes find Aramex’s pricing to be higher than competitors, which can be a deterrent for cost-conscious customers.
  • Rare Cases of Damaged Packages: While not a common occurrence, there have been instances of damaged packages, indicating potential areas for improvement in handling procedures.

Comparing Aramex with Competitors

To gain further insight into Aramex’s position in the market, we can compare it with other leading shipping companies, such as DHL, FedEx, and UPS.

  • DHL: Similar to Aramex, DHL offers a wide range of global shipping services, focusing on speed and efficiency. Both companies have extensive networks and offer tracking capabilities. However, DHL may have a slight edge in terms of global network reach, particularly in certain regions.
  • FedEx: FedEx is known for its overnight delivery services and strong focus on technology and automation. While Aramex also offers fast delivery options, FedEx might be more competitive for urgent domestic deliveries.
  • UPS: UPS is recognized for its reliability and focus on package safety. Aramex similarly emphasizes reliability and security, but UPS might have a slightly stronger reputation for handling delicate and fragile items.

When comparing Aramex with its competitors, it’s important to consider individual needs and preferences. Aramex’s strengths in speed, reliability, and user-friendliness make it a strong contender for those prioritizing fast and efficient shipping, while its competitors might have advantages in specific areas like global network coverage, overnight delivery, or handling delicate items.

Tips for Using Aramex

To make the most of your experience with Aramex, here are some practical tips:

  • Choose the Right Service: Aramex offers various services, so carefully select the one that best suits your needs and budget. Consider factors like delivery speed, package size and weight, destination, and special requirements.
  • Package Your Items Properly: Ensure your packages are adequately packed and secured to prevent damage during transit. Follow Aramex’s guidelines for packaging fragile or sensitive items.
  • Use Aramex’s Online Platform: The platform provides easy access to tracking information, online booking, and customer support. Familiarize yourself with its features for a smooth shipping experience.
  • Contact Customer Support Promptly: If you encounter any issues, contact Aramex’s customer support team as soon as possible. Be prepared to provide relevant details about your shipment and any concerns you may have.
  • Review Delivery Options and Costs: Before finalizing your shipment, carefully review the available delivery options, including estimated delivery times and associated costs. This will help you choose the best option for your needs.

FAQ Section

Q: What are the delivery times for different destinations?

A: Delivery times vary depending on the destination, chosen service, and package details. You can get an estimated delivery time during the online booking process or contact Aramex customer support for specific information.

Q: How do I track my shipment?

A: You can track your shipment using Aramex’s online platform. Simply enter your tracking number and follow the instructions provided. You can also receive email or SMS notifications about your shipment’s progress.

Q: What are the costs associated with Aramex services?

A: Aramex’s pricing varies based on factors like package size and weight, destination, and chosen service. You can get a quote online or contact customer support for a customized price estimate.

Q: How can I contact Aramex customer support?

A: Aramex offers various contact options for customer support, including phone, email, live chat, and online forms. You can find their contact details on their website.

Q: Are there any specific requirements for shipping certain items?

A: Aramex may have specific requirements for shipping certain items, such as hazardous materials or restricted goods. It’s essential to check their website or contact customer support for detailed guidelines.

Q: How secure are Aramex shipments?

A: Aramex prioritizes package security and takes various measures to ensure safe transportation. Their services include insurance options and tracking capabilities to provide peace of mind during transit.

Q: What are the advantages of using Aramex over other shipping companies?

A: Aramex offers advantages such as fast and efficient delivery, a reliable and secure service, a user-friendly online platform, and a wide network coverage. However, the best shipping company for you depends on your individual needs and priorities.


Aramex is a reputable global logistics and transportation company offering a range of services that cater to both individual and business needs.

While Aramex demonstrates strengths in delivery speed, reliability, and user-friendliness, it also faces challenges related to occasional delays, communication issues, and pricing concerns. Ultimately, the decision of whether Aramex is the right shipping service for you depends on your individual priorities and requirements. By carefully considering the information presented in this blog post and comparing Aramex with its competitors, you can make an informed choice and ensure a smooth and reliable shipping experience.

We encourage you to share your own experiences with Aramex in the comments section below, to further enrich the discussion and help others make informed decisions.