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How to Contact Aramex Customer Service: A Complete Guide


Aramex is a global logistics company known for its reliable shipping and delivery services across a wide range of industries. Whether you’re an individual sending a package to a loved one or a business managing a global supply chain, Aramex plays a crucial role in facilitating seamless movement of goods. Efficient customer service is paramount in the logistics sector, and Aramex recognizes the importance of providing excellent support to its customers. This comprehensive guide will equip you with all the necessary information to effectively contact Aramex customer service for any inquiries or assistance you may need.

Table of Contents

Understanding Aramex Customer Service Channels

Aramex provides a variety of channels for customers to connect with their support team, allowing you to choose the most convenient option based on your needs and preferences.

Phone Support

The most direct way to reach Aramex customer service is through their dedicated phone lines. You can find the appropriate phone number for your specific country or region by visiting the Aramex website and navigating to their “Contact Us” section. Remember to note the availability hours of the phone support service, which may vary depending on your location. For instance, you might encounter different hours for weekdays compared to weekends or holidays.

If you have specific inquiries related to tracking your shipment, filing a complaint, or requesting assistance with a particular service, Aramex may have separate phone lines specifically for those purposes.

Email Support

If you prefer written communication, you can reach out to Aramex customer service via email. Their official email address can be found on their website or in their “Contact Us” section. Keep in mind that email responses typically take longer than phone calls, but you’ll have a written record of your communication. When composing your email, be sure to include all relevant details, such as your AWB number, tracking ID, and a clear description of your issue or query.

Live Chat

Aramex may also offer live chat support directly through their website. This option allows you to receive real-time assistance from a customer service representative. The live chat feature is generally available during business hours, but it’s always best to check their website for specific availability times. Live chat is particularly helpful for resolving urgent inquiries or addressing straightforward questions that can be answered quickly.

Social Media

In today’s digital age, many companies are leveraging social media platforms for customer service. Aramex is no exception. You can find their official accounts on popular platforms like Facebook, Twitter, and Instagram. These platforms are often used for answering quick questions, addressing general concerns, or receiving feedback. Keep in mind that response times on social media might be longer than other channels, and it’s important to avoid sharing personal or sensitive information in public comments.

Getting the Most Out of Your Aramex Customer Service Interaction

While choosing the right channel is crucial, maximizing the effectiveness of your interaction with Aramex customer service involves a few key strategies to ensure you receive the assistance you need promptly and efficiently.

Gather Necessary Information

Before contacting Aramex customer service, it’s essential to gather all relevant information. This will help streamline the process and ensure a smooth resolution. Here’s a checklist of information that may be helpful to have at hand:

  • AWB Number (Air Waybill Number): This unique number is assigned to each shipment and is essential for tracking its progress.
  • Tracking ID: If your shipment is being tracked through a different system, having the tracking ID readily available will help customer service representatives locate your shipment quickly.
  • Order Details: Including information like the date and time of your order, the items shipped, and the recipient’s details can be valuable for customer service agents.
  • Contact Information: Make sure you have your phone number, email address, and any other relevant contact information easily accessible.
  • Proof of Purchase: If you’re facing an issue with a specific purchase, having a copy of your order confirmation, invoice, or receipt can be helpful.
  • Photos or Videos (If Applicable): If you’re reporting a damaged shipment, providing clear photos or videos of the damage can be extremely useful for supporting your claim.

Be Clear and Concise

When you finally connect with Aramex customer service, it’s important to communicate your issue or query clearly and concisely. Start by stating your problem or question directly. Avoid using jargon or technical terms that might be unfamiliar to the customer service agent. The more specific and detailed you are, the better equipped they will be to understand your situation and provide the right solution.

Remember to remain respectful and professional throughout your interaction. This will help create a positive and productive environment for resolving your issue.

Track Your Interaction

It’s always a good practice to keep a record of your communication with Aramex customer service. This can be particularly helpful if your issue requires follow-up or if you need to refer back to previous conversations.

  • Case Numbers: Aramex may assign a case number to your request, allowing you to track its progress. Note down this number for easy reference.
  • Email Replies: Save all email correspondences for future reference.
  • Notes: Take notes of any important information shared during phone calls or live chat sessions.

By keeping track of your interactions, you can ensure a seamless experience and avoid unnecessary repetition.

Additional Tips for Contacting Aramex Customer Service

Choosing the Right Channel

The best communication channel for contacting Aramex customer service depends on the nature of your inquiry:

  • Urgent inquiries: Phone support is generally the fastest way to get a response for time-sensitive issues.
  • Detailed complaints or complex issues: Email support is a good option for providing a comprehensive explanation of your situation.
  • Simple questions or feedback: Live chat or social media may be suitable for quick inquiries or general feedback.

Optimizing Your Contact Times

  • Regional time zones: Consider the time difference between your location and Aramex’s customer service hours.
  • Peak hours: Avoid contacting customer service during peak hours (e.g., lunch time, early evenings) when wait times may be longer.
  • Weekend or holiday hours: Check Aramex’s website for specific customer service hours during weekends or holidays.

FAQ – Common Questions About Aramex Customer Service

How long does it take to get a response from Aramex customer service?

Response times vary depending on the communication channel chosen and the complexity of your issue. Generally, you can expect:

  • Phone support: Response within minutes during standard business hours.
  • Email support: Response within 24-48 hours.
  • Live chat: Response within minutes during live chat availability.
  • Social media: Response within a few hours to a day.

What if I’m having trouble tracking my shipment?

If you’re unable to track your shipment, start by checking the Aramex website or mobile app. Make sure you’ve entered the correct AWB number or tracking ID. If you’re still unable to locate your shipment, contact Aramex customer service directly for assistance.

Can I request a refund or compensation for a delayed or damaged shipment?

Aramex offers a refund or compensation policy for delayed or damaged shipments. To file a claim, follow the instructions outlined on the Aramex website. You will likely need to provide documentation, such as proof of purchase and photos of the damage.

What are Aramex’s customer service hours?

Aramex customer service hours vary by region. You can find detailed information on their website or by contacting them directly for specific hours.

How can I provide feedback about my experience with Aramex customer service?

You can provide feedback on your customer service experience through Aramex’s online feedback form or by contacting them directly. Detailed feedback helps Aramex improve their customer service processes.


This guide has provided you with all the essential information for contacting Aramex customer service effectively. By understanding the various channels available, gathering relevant information, and communicating clearly, you can ensure a positive and efficient experience when seeking assistance from Aramex. For more information about Aramex’s services and customer support, visit their website.