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How to Track Aramex Shipments: A Step-by-Step Guide


Aramex is a global logistics provider, offering a wide range of shipping services worldwide. Whether you’re a sender looking to monitor your package’s journey or a recipient eagerly awaiting its arrival, knowing how to track your Aramex shipment is crucial. This comprehensive guide will equip you with the knowledge and tools to track your Aramex shipments with ease, ensuring you stay informed every step of the way.

Table of Contents

  1. Obtaining Your Tracking Number
  2. Tracking Through the Aramex Website
  3. Tracking Through the Aramex Mobile App
  4. Using Other Tracking Options
  5. Troubleshooting Tracking Issues
  6. Additional Information for Senders
  7. FAQ Section
  8. Conclusion

Obtaining Your Tracking Number

The first step in tracking your Aramex shipment is acquiring your tracking number. This unique identifier is essential for locating and monitoring your package throughout its journey. You can typically find your tracking number in the following ways:

  • Order confirmation emails: When you place an order with a company that uses Aramex for shipping, you’ll usually receive an email confirmation with the tracking number included.
  • Aramex website or mobile app: If you have access to your Aramex account, you can often find tracking numbers for your shipments within your account dashboard.
  • Physical shipping label: The tracking number is also printed on the shipping label attached to your package.

When identifying your tracking number, it’s important to ensure you’re using the correct format. Aramex tracking numbers typically consist of a combination of letters and numbers, usually 12 or 13 characters long. Double-checking the number against the sources mentioned above will help you avoid any tracking errors.

Tracking Through the Aramex Website

The Aramex website offers a user-friendly tracking platform, providing a comprehensive overview of your shipment’s progress. Here’s a step-by-step guide on how to track your shipment using the Aramex website:

  1. Visit the Aramex website: Go to the official Aramex website (
  2. Locate the tracking section: The tracking section is usually prominently displayed on the website’s homepage. Look for a button or link labeled “Track Shipments” or “Track Your Order.”
  3. Enter your tracking number: Enter the tracking number you obtained into the designated field on the tracking page.
  4. Initiate the tracking process: Click on the “Track” button to begin tracking your shipment.
  5. View shipment details: The tracking page will display various information about your shipment, including:
    • Current location: The current location of your shipment, updated in real-time.
    • Estimated delivery date and time: An estimated date and time when your shipment is expected to arrive.
    • Status updates: Details about the different stages your shipment has gone through, such as “Picked Up,” “In Transit,” “Delivered,” etc.
    • Potential delays: If there are any delays or unexpected changes to the delivery schedule, these will be reflected on the tracking page.

Tracking Through the Aramex Mobile App

For those who prefer tracking their shipments on the go, the Aramex mobile app offers a convenient and accessible solution. Here’s how to use the Aramex app for tracking your shipments:

  1. Download the app: Download the Aramex mobile app from the App Store (for iOS devices) or Google Play Store (for Android devices).
  2. Login or create an account: If you already have an Aramex account, you can log in using your credentials. If not, you can create a new account within the app.
  3. Add tracking numbers: Enter the tracking numbers of the shipments you wish to track into the app’s tracking section.
  4. View shipment details: The app will display real-time updates on your shipments, including current location, estimated delivery time, and status updates. You can also receive notifications for significant events like pick-up, departure, and delivery.

Using Other Tracking Options

While the Aramex website and mobile app provide the most comprehensive and reliable tracking information, other options are available for tracking your shipment. These options might be helpful in specific situations or if you prefer alternative methods.

  • Contacting Aramex customer service: If you encounter issues with the website or app or have specific questions about your shipment, contacting Aramex customer service directly can be helpful. You can find their contact information on the Aramex website, including phone numbers and email addresses.
  • Using third-party tracking websites or apps: Although the Aramex website and app are the primary sources for tracking your shipment, some third-party tracking websites or apps might offer additional insights or features. However, it’s important to note that these platforms may not provide the most up-to-date or accurate information compared to the official Aramex platform.

Troubleshooting Tracking Issues

While tracking your Aramex shipment is generally straightforward, you might encounter occasional issues. Here are some common problems and how to resolve them:

  • Incorrect tracking number entry: Ensure you are entering the correct tracking number format, as even a single character error can prevent tracking. Double-check the number against your order confirmation email, Aramex account, or physical shipping label.
  • Shipment not yet in the Aramex system: Sometimes, a shipment might take some time to be processed and entered into the Aramex tracking system. Allow a reasonable period for the shipment to be registered before attempting to track it again.
  • Delays or unexpected changes in the delivery schedule: Shipping delays can occur due to various factors, including weather conditions, unforeseen events, or customs clearance procedures. If your shipment experiences delays, check the tracking page for updates and any potential reasons for the delay. You can also contact Aramex customer service for further information or assistance.

Additional Information for Senders

If you are the sender of an Aramex shipment, you have access to additional features and information to manage and monitor your shipments effectively.

  • Setting up delivery notifications and alerts: You can set up notifications and alerts to receive updates about your shipment’s progress. This allows you to stay informed about key events such as pick-up, departure, delivery attempts, and delivery confirmation.
  • Managing and modifying shipment details: You can modify certain shipment details, such as the delivery address or contact information, if necessary. This is particularly helpful if the recipient’s details need to be updated after the package has been shipped.
  • Accessing shipment history and past tracking information: You can view past shipment information, including tracking details, delivery dates, and any related documentation. This can be useful for tracking past orders, analyzing shipping patterns, or referencing past delivery information.

FAQ Section

Q: What if I don’t have the tracking number?

A: If you don’t have the tracking number, you can try the following:

  • Contact the sender: The sender of the package can typically provide you with the tracking number.
  • Contact Aramex customer service: Aramex customer service can help you locate your tracking number if you provide them with the relevant order information.

Q: How accurate are the estimated delivery times?

A: While Aramex provides estimated delivery times based on factors like destination and service level, these times are subject to change. Unexpected events, weather conditions, customs clearance processes, or other unforeseen circumstances can affect the actual delivery time.

Q: What are the typical Aramex delivery times?

A: Delivery times vary depending on the destination and the chosen service level. You can typically find estimated delivery ranges for different destinations and service levels on the Aramex website or through their customer service.

Q: Can I track a shipment from a different courier company through the Aramex platform?

A: The Aramex website and mobile app are specifically designed for tracking Aramex shipments. You cannot use the Aramex platform to track shipments from other courier companies.

Q: What are the contact details for Aramex customer service?

A: You can find Aramex customer service contact information, including phone numbers, email addresses, and website contact forms for different countries on the official Aramex website.


Tracking your Aramex shipment is a straightforward process, providing valuable information about your package’s journey. By utilizing the Aramex website, mobile app, or other available options, you can stay informed about your shipment’s location, status, and estimated delivery time. If you encounter any issues or have questions, contacting Aramex customer service is always an option. Remember to keep your tracking number handy and refer to the resources mentioned in this guide for a seamless and efficient tracking experience.