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Aramex WhatsApp: Can You Track Your Shipments & Get Support?


Aramex is a global logistics provider renowned for its extensive network and reliable services. With millions of shipments handled daily, it’s no surprise that customers are constantly seeking convenient ways to stay informed about their packages. In today’s digital age, WhatsApp has become a popular communication channel for businesses and consumers alike, leading many to wonder: can you use WhatsApp to track your Aramex shipments and get support?

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Aramex WhatsApp: The Facts

While the idea of using WhatsApp for Aramex-related tasks seems convenient, the truth is that Aramex does NOT offer official WhatsApp support for shipment tracking or customer service. This may come as a surprise, given WhatsApp’s widespread popularity and use for various communication needs. However, there are several reasons behind Aramex’s decision:

  • Maintaining Consistency: Aramex prioritizes maintaining consistent communication across all customer interactions. This means providing accurate and reliable information through dedicated channels like their website and mobile app.
  • Ensuring Security: Using a dedicated channel allows Aramex to implement stringent security measures to protect customer data.
  • Scalability and Efficiency: WhatsApp’s limitations in terms of scalability and formal communication processes may not be ideal for handling a high volume of customer inquiries effectively.

Alternatives to Aramex WhatsApp: Reliable Methods for Tracking & Support

While you can’t directly use WhatsApp for Aramex-related tasks, there are several reliable and efficient alternatives to stay informed about your shipments and get the support you need.

Aramex Website: Your One-Stop Shop for Tracking

Aramex’s website is designed with user-friendliness in mind, making it easy for you to track your shipments. To access this valuable service:

  1. Visit the Aramex Website
  2. Locate the Tracking Section: Find the “Track Your Shipment” or similar section, usually prominently displayed on the website.
  3. Enter Your Tracking Number: Enter the unique tracking number associated with your shipment. You can typically find this number on your shipping confirmation or invoice.
  4. Access Detailed Information: The website will display detailed information about your shipment, including its current location, estimated delivery date, and any updates or delays.

Aramex Mobile App: Convenience at Your Fingertips

For those who prefer on-the-go convenience, Aramex offers a dedicated mobile app. Downloadable from both the Apple App Store and Google Play Store, the Aramex app provides a host of features:

  • Real-time Tracking: Stay up-to-date on your shipment’s progress with real-time tracking updates.
  • Managing Shipments: You can easily manage your shipments, including viewing shipment history, adding special instructions, and updating contact information.
  • Delivery Notifications: Receive timely push notifications about your shipment’s status, ensuring you’re always in the loop.

Aramex Customer Service: Dedicated Support at Your Disposal

Sometimes, you may need more personalized assistance. Aramex’s customer service team is readily available to assist you with any queries or concerns you may have:

  • Live Chat: Many Aramex websites also offer live chat support, allowing you to connect with a customer service representative instantly.

Aramex’s customer service team is known for its responsiveness and commitment to providing helpful solutions. They’re equipped to address a wide range of inquiries, including:

  • Tracking issues
  • Delivery updates
  • Billing inquiries
  • Package damage or loss
  • Shipping inquiries


While Aramex doesn’t offer official WhatsApp support for shipment tracking and customer service, there are still some frequently asked questions regarding using WhatsApp for Aramex-related tasks:

Q: Can I use WhatsApp for other purposes related to Aramex?

A: While Aramex doesn’t officially support WhatsApp, you might encounter situations where you can communicate with Aramex partners or agents through WhatsApp for specific tasks. This could include coordinating deliveries, rescheduling pickups, or requesting specific services related to your shipment. However, it’s crucial to be cautious:

  • Verify Authenticity: Always confirm the identity of any Aramex-related WhatsApp account before sharing any personal or sensitive information.
  • Limited Scope: Remember that using WhatsApp for Aramex-related communication might be limited in scope.
  • No Official Guarantee: Aramex is not responsible for any communication or services provided through unofficial WhatsApp channels.

Q: Are there any unofficial WhatsApp accounts claiming to offer Aramex services?

A: Unfortunately, there have been cases of fraudulent accounts claiming to represent Aramex on WhatsApp. These accounts might try to deceive you by offering tracking updates, requesting personal information, or even demanding payment for additional services. It’s crucial to stay vigilant and avoid interacting with any suspicious WhatsApp accounts. Always rely on official Aramex channels for all your tracking and support needs.

Q: Why doesn’t Aramex offer WhatsApp support?

A: As mentioned earlier, Aramex prioritizes maintaining consistent communication, ensuring security, and optimizing efficiency. While WhatsApp might seem like a convenient option, it doesn’t align with Aramex’s commitment to providing a secure, reliable, and consistent customer experience. They have chosen to focus on dedicated channels that can better manage the high volume of inquiries and maintain a high level of data security.


While it’s tempting to think that you can use WhatsApp to track your Aramex shipments and get support, the truth is that Aramex does not offer official WhatsApp support. The company prioritizes a secure and consistent customer experience by focusing on dedicated channels like their website, mobile app, and dedicated customer service team.

By utilizing these official channels, you can be confident that you’re receiving accurate information, accessing reliable support, and ensuring the security of your personal details. Remember to stay vigilant and avoid interacting with any unofficial WhatsApp accounts that claim to offer Aramex services.

Aramex is committed to providing a seamless and efficient experience for its customers. By utilizing their official channels, you can be assured of reliable tracking, comprehensive support, and a positive experience with your Aramex shipments.