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Arranging a DPD Collection: Everything You Need to Know


Imagine this: You’ve got a package to send, but you’re too busy to visit a drop-off point. Wouldn’t it be great if a courier could pick it up directly from your doorstep? This is exactly where DPD collections come in, offering a convenient and reliable way to ship your parcels without the hassle. DPD collections are a popular choice for busy individuals and businesses alike, and understanding the process can make your shipping experience even smoother.

In this comprehensive guide, we’ll delve into the world of DPD collections, exploring everything from booking a collection to tracking your package.

Table of Contents

  1. Understanding DPD Collections
  2. Step-by-Step Guide to Arranging a Collection:
  3. FAQs:

Understanding DPD Collections

Types of DPD Collections

DPD offers a variety of collection services to cater to different needs. Here are some of the common options:

  • Standard Collection: This is the most basic collection service, typically offering a collection within 1-2 business days.
  • Same-Day Collection: For urgent shipments, DPD provides same-day collection services, allowing you to get your package picked up and delivered within the same day.
  • Next-Day Collection: If you need your package picked up and delivered the next day, DPD’s next-day collection service is an efficient choice.
  • Bulky Collection: DPD also offers specialized collection services for bulky items, such as furniture or appliances, with appropriate packaging and handling measures.

DPD Collection Services

Beyond the various collection types, DPD offers a range of services to make your collection experience more convenient:

  • Scheduled Collections: You can book a collection at a specific time and date that suits your schedule. This option ensures your package is collected at a time convenient for you.
  • On-Demand Pickups: For those unexpected situations, DPD provides on-demand pickups, allowing you to book a collection quickly and get your package picked up as soon as possible.
  • Drop-Off Options: For smaller packages, DPD also allows you to drop off your package at one of their authorized drop-off points.

DPD Account Requirements

To utilize DPD collections, it’s generally recommended to have a DPD account. Creating a DPD account is a simple process, especially if you are a business owner. It allows you to track your shipments, manage your collections, and access various features. For individuals, DPD may provide options for using their services without an account, but it’s usually recommended for convenience and efficient tracking.

Step-by-Step Guide to Arranging a Collection

Step 1: Prepare Your Package

Before your DPD collection arrives, it’s crucial to ensure your package is ready for a smooth pickup. Follow these steps:

  • Packing Securely: Use appropriate packing materials, such as sturdy boxes, bubble wrap, and packing tape. Ensure the package is securely sealed to prevent damage during transit.
  • Labeling Correctly: Attach a clear, legible address label to your package. Include the full name, address, and any specific delivery instructions. Additionally, make sure to fill out a consignment note (if applicable) with clear details about the recipient and the contents of the package.
  • Booking a Collection: Before the DPD driver arrives, you need to book a collection. You can do this conveniently online through the DPD website or app, or by phone. Provide the necessary information, including the pickup location, date, time, and any special requirements.

Step 2: Schedule Your Collection

You have two primary options for scheduling your DPD collection:

  • Online Booking: Visit the DPD website or use their mobile app to book your collection. This method allows you to easily input all the necessary information, choose a suitable time slot, and even track your collection progress.
  • Phone Booking: If you prefer a more direct approach, you can call DPD directly and provide your collection details to a customer service representative. They will help you schedule a collection time that works best for you.

Additionally, if you have recurring shipments, DPD allows you to set up pre-booked collections. This means you can schedule your collections in advance for regular shipments, making your shipping process even more streamlined.

Step 3: Preparing for the Collection

Once you’ve scheduled your DPD collection, here’s what you should do to ensure everything goes smoothly:

  • Packaging Guidelines: DPD has specific packaging guidelines that you need to adhere to. These guidelines cover acceptable packaging materials, weight limits, and prohibited items. Ensure your package complies with these guidelines to avoid any delays or issues with the collection.
  • Collection Information: Be present at the designated collection location during the scheduled time window. Provide the DPD driver with your contact information in case they need to reach you. If you’re unable to be present, ensure someone else is available to hand over the package.

Step 4: Tracking Your Collection

Once your package is collected, you’ll want to keep track of its progress. DPD provides various tracking options to help you stay informed:

  • Tracking Options: Use the DPD website, mobile app, or phone services to track your package. Simply enter your tracking number, and you’ll see the package’s current status, estimated delivery time, and any updates.
  • Delivery Confirmation: DPD offers various delivery confirmation options, such as requiring a signature upon delivery. This ensures the package is delivered to the correct person and provides added security.


Can I collect a package on a weekend or bank holiday?

DPD’s collection services are generally available during regular business hours, but they may have limited availability on weekends and bank holidays. Check their website or contact their customer service for specific details.

What happens if I’m not home for the collection?

If you’re not home for the collection, DPD will attempt to make contact with you. You can provide instructions regarding where to leave the package if it’s safe and secure, or they may leave a card requesting you to reschedule.

What is the maximum weight limit for a DPD collection?

DPD has weight limits for their collections, which may vary depending on the collection type and location. Refer to their website or contact customer service for specific weight limits for your particular needs.

Can I schedule a collection for multiple items at once?

Yes, you can schedule a collection for multiple items at once. Just ensure all items are appropriately packaged and ready for collection at the same location. Inform DPD about the number of packages when booking your collection.

What are the rates for DPD collections?

DPD collection rates vary based on factors like package size, weight, destination, and the chosen service. You can use their online tools or contact them to get a quote for your specific collection needs.

How do I make changes to a scheduled collection?

You can usually make changes to a scheduled collection through the DPD website, mobile app, or by contacting customer service. Be sure to contact them as early as possible for changes to avoid any issues.

What are the returns policies for DPD collections?

DPD provides returns services for packages collected through their network. Check their website or contact customer service for specific information on their returns policies and procedures.

What are the insurance options for my collection?

DPD offers insurance options to protect your package during transit. Check their website or speak to customer service about the available insurance coverage and its terms.

How do I report a lost or damaged package during a collection?

If you experience a lost or damaged package during collection, contact DPD customer service immediately. They will guide you through the process of reporting the incident and resolving the issue.