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Asendia by La Poste and Swiss Post: Understanding the Partnership and Tracking Options


In today’s interconnected world, businesses are increasingly reliant on international shipping to reach new markets and expand their reach. But navigating the complexities of global logistics can be a daunting task, especially when it comes to ensuring reliable delivery times, efficient tracking, and cost-effective solutions. This is where Asendia steps in, offering a comprehensive range of international shipping services powered by the combined expertise of La Poste (France) and Swiss Post.

This blog post will delve into the Asendia partnership, its key benefits, and its user-friendly tracking options. We’ll also provide answers to frequently asked questions, equipping you with the knowledge you need to make informed decisions about your international shipping needs.

Table of Contents

  1. The Asendia Partnership
  2. Understanding Asendia’s Tracking Options
  3. Benefits of Using Asendia for Your Business
  4. Frequently Asked Questions
  5. Conclusion

The Asendia Partnership

Asendia is a joint venture between La Poste, the French postal service, and Swiss Post, the Swiss postal service. This strategic partnership leverages the combined expertise and global reach of these two leading postal operators, offering businesses access to a comprehensive suite of international shipping solutions.

The Asendia partnership was formed in 2012 with the aim of providing businesses with a more efficient and reliable way to ship goods and documents internationally. By combining their strengths, La Poste and Swiss Post are able to offer:

  • Enhanced Global Reach: Asendia’s network spans over 220 countries and territories, allowing businesses to reach customers around the world.
  • Expertise in Logistics: Both La Poste and Swiss Post have a long history of experience in logistics and distribution, providing Asendia with the know-how to handle complex international shipments.
  • Cost-Effective Solutions: Asendia offers competitive pricing and a range of service options to suit various business needs and budgets.
  • Improved Reliability: Asendia’s robust infrastructure and experienced team ensure reliable delivery times and high levels of customer satisfaction.

Asendia caters to a wide range of businesses, particularly those involved in e-commerce, direct mail, and document distribution. The company offers a variety of services, including:

  • International Parcel Services: Asendia provides a range of parcel delivery services, including Economy, Priority, and Express options, depending on the urgency of the shipment and the destination.
  • Direct Mail Services: For businesses that need to send large volumes of marketing materials or other documents, Asendia offers cost-effective direct mail solutions, including door-to-door delivery and personalized mailings.
  • E-Commerce Solutions: Asendia provides a comprehensive suite of e-commerce shipping solutions, including order fulfillment, returns management, and cross-border shipping services, helping businesses optimize their online sales and customer experience.
  • Returns Management: Asendia simplifies the returns process for businesses by offering a dedicated returns management service, streamlining the process and minimizing costs associated with returns.

Understanding Asendia’s Tracking Options

Real-time tracking is essential for both businesses and customers, providing peace of mind and transparency throughout the shipping process. Asendia offers a range of tracking options, making it easy to monitor your shipments and stay informed about their progress.

Asendia’s Website:

The primary way to track your shipments is through Asendia’s dedicated website. Here, you can access detailed information about your package’s status by entering your shipment number or order number (if applicable). You can also:

  • View delivery status updates: Track the movement of your package from origin to destination.
  • See estimated delivery dates: Gain visibility into anticipated delivery times.

Other Tracking Methods:

Asendia also offers additional tracking options, including:

  • Mobile App: (if available) Access tracking information on the go through Asendia’s mobile app.
  • Email or SMS Notifications: Receive automatic updates on your shipment’s status via email or SMS.
  • Integration with Shipping Platforms: Asendia’s services can be integrated with popular e-commerce platforms and shipping management software, providing seamless tracking within your existing workflow.

Tracking for Different Services:

Asendia provides specific tracking options for each of its services. For example, you can track your parcels, direct mail, and e-commerce shipments individually, using the respective tracking methods available for each service.

Benefits of Using Asendia for Your Business

Asendia’s services offer several compelling advantages for businesses seeking reliable and cost-effective international shipping solutions. These include:

  • Cost-Effectiveness: Asendia’s competitive pricing and range of service options make it a cost-effective choice for businesses of all sizes.
  • Reliability and Speed: Asendia prioritizes efficient delivery and timely shipping, ensuring your packages arrive on time and in good condition.
  • Global Reach: Asendia’s extensive network covers over 220 countries and territories, enabling you to reach customers worldwide.
  • Customer Service: Asendia provides dedicated customer support to assist with any tracking inquiries or issues you may encounter.

Frequently Asked Questions

Here are some common questions about Asendia and its services:

  • What are the delivery times for different destinations? Delivery times vary depending on the destination and service selected. Asendia provides estimated delivery times on its website for each service option.
  • How do I create a shipping label with Asendia? You can create shipping labels directly through Asendia’s website, using their online shipping tool.
  • What are the maximum dimensions and weights for packages? Asendia has specific dimensions and weight restrictions for its different services. These details are available on Asendia’s website.
  • Are there any insurance options available for Asendia shipments? Yes, Asendia offers various insurance options for your shipments, depending on the value of the goods and your specific needs.
  • What are the returns procedures for Asendia shipments? Asendia provides a streamlined returns process for its customers. You can find detailed instructions on returns procedures on Asendia’s website.
  • How do I contact Asendia customer support? Asendia offers various contact methods for customer support, including email, phone, and online chat. You can find contact details on Asendia’s website.


Partnering with Asendia for your international shipping needs can provide you with a reliable, efficient, and cost-effective solution. By leveraging the combined expertise of La Poste and Swiss Post, Asendia offers a comprehensive range of services, including parcel delivery, direct mail, e-commerce solutions, and returns management. Asendia’s user-friendly tracking options ensure transparency and peace of mind, allowing you to monitor your shipments and stay informed about their progress.

If you’re looking for a trusted partner to handle your international shipping needs, Asendia is a strong contender. Visit Asendia’s website for more information or to request a quote.