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How to Track a Canada Post Package: A Step-by-Step Guide


Canada Post is a vital part of the Canadian landscape, connecting people and businesses across the country and beyond. As a leading postal service provider, they handle millions of packages every day, ensuring that goods reach their intended destinations safely and efficiently. When you’re expecting a package, knowing its whereabouts is crucial. This is where package tracking comes in, providing both senders and recipients with peace of mind and valuable information about the journey of their package.

This blog post will guide you through the process of tracking a Canada Post package, providing a comprehensive step-by-step guide that covers everything from obtaining the tracking number to utilizing various tracking methods.

Table of Contents

  1. Obtaining the Tracking Number
    • From the Sender
    • On the Shipping Label
    • From the Online Purchase Confirmation
  2. Accessing the Canada Post Website
  3. Entering the Tracking Number
  4. Viewing Tracking Information
  5. Understanding Tracking Status Updates
    • In Transit
    • Out for Delivery
    • Delivered
    • Exception
  6. Using the Canada Post Mobile App
  7. Utilizing Other Tracking Methods
    • Email Notifications
    • Text Message Alerts
  8. Tips for Effective Package Tracking
    • Double-Check the Tracking Number
    • Keep an Eye on Tracking Updates
    • Contact Canada Post Customer Service
  9. FAQ
    • What if I Don’t Have a Tracking Number?
    • Can I Track International Shipments with Canada Post?
    • What if My Package is Delayed?
    • Can I Change the Delivery Address Once the Package is Shipped?
  10. Conclusion

Obtaining the Tracking Number

To track a Canada Post package, you’ll need a tracking number. This unique identifier is essential for accessing real-time information about your package’s location and delivery status. You can obtain the tracking number in several ways:

From the Sender

The sender is usually the first point of contact for obtaining a tracking number. When sending a package, they typically generate a tracking number and provide it to the recipient either through email, text message, or a written note accompanying the package.

On the Shipping Label

The tracking number is also printed directly on the shipping label affixed to the package itself. This provides a quick and easy reference point for both the sender and the recipient.

From the Online Purchase Confirmation

When you purchase items online, retailers often provide a tracking number in the confirmation email they send after your order has been shipped. This ensures that you can track your package from the moment it leaves the warehouse.

Accessing the Canada Post Website

The primary platform for tracking Canada Post packages is their official website. You can access the tracking page by navigating to This website serves as the central hub for all your tracking needs.

Entering the Tracking Number

Once you’ve reached the Canada Post tracking page, you’ll see a dedicated field for entering the tracking number.

Make sure to enter the tracking number accurately, as any typos or errors could prevent the system from finding your package. After entering the tracking number, click the “Track” button to view the package’s status.

Viewing Tracking Information

The tracking page will display a wealth of information related to your package’s journey. This includes:

  • Current Location of the Package: The current location of your package will be displayed, providing a real-time update on its progress.
  • Estimated Delivery Date: The tracking information will usually show an estimated date for when the package is expected to arrive at its destination.
  • Previous Delivery Attempts: If there have been any previous delivery attempts, the tracking page will indicate these details, including the date and time of the attempt.
  • Possible Delays or Exceptions: Any delays or exceptions encountered during the package’s journey will be clearly highlighted on the tracking page.

Understanding Tracking Status Updates

As your package moves through the delivery process, the tracking status will update accordingly. Here are some common tracking status updates you might encounter:

In Transit

This status indicates that the package is currently en route to its destination. It signifies that the package is moving through the Canada Post network, being sorted and transported toward its final delivery location.

Out for Delivery

This status means that the package is on its way to the recipient’s address. The package is being delivered by a Canada Post courier and is expected to arrive within a short period of time.


This status indicates that the package has been successfully delivered to the recipient at the designated address. This is the final status update and confirms that the delivery process is complete.


Sometimes, exceptions may occur during the delivery process. These exceptions could include:

  • Address Unknown: This means that the address provided for delivery could not be found or verified, causing a delay in the delivery process.
  • Package Held for Delivery: The package may be held for delivery due to various reasons, such as incorrect address information, security concerns, or the recipient’s request.
  • Other Exceptions: Other exceptions might arise due to unforeseen circumstances, such as weather conditions, natural disasters, or unexpected delays in the transportation network.

Using the Canada Post Mobile App

For even greater convenience and on-the-go tracking, Canada Post offers a mobile app for iOS and Android devices. The app allows you to track packages directly from your smartphone or tablet.

The app provides real-time updates, push notifications for significant status changes, and the ability to manage your deliveries, making it an ideal tool for staying informed about your package’s journey.

Utilizing Other Tracking Methods

In addition to the Canada Post website and mobile app, you can also leverage other tracking methods to stay informed about your package’s status:

Email Notifications

Subscribe to email notifications from Canada Post to receive real-time updates about your package’s progress directly to your inbox. This ensures that you are promptly notified of any significant status changes, such as when the package is out for delivery or when it has been delivered.

Text Message Alerts

For those who prefer text messages, you can also opt for text message alerts. Canada Post will send SMS notifications to your mobile phone, providing you with updates about your package’s journey, keeping you informed throughout the delivery process.

Tips for Effective Package Tracking

Tracking your Canada Post package is a simple process, but there are a few helpful tips that can ensure a smooth and efficient experience.

Double-Check the Tracking Number

Before initiating the tracking process, double-check that the tracking number you have is accurate. Any typos or errors could prevent the tracking system from locating your package.

Keep an Eye on Tracking Updates

Regularly check the tracking page or the Canada Post mobile app for updates on your package’s status. This will keep you informed of any changes in its location or delivery timeline.

Contact Canada Post Customer Service

If you encounter any issues or have questions regarding your package’s tracking, don’t hesitate to reach out to Canada Post customer service. They can assist you with resolving any tracking-related problems and provide you with the necessary support.


Here are some frequently asked questions regarding Canada Post package tracking:

What if I Don’t Have a Tracking Number?

Without a tracking number, it’s impossible to track a Canada Post package. The tracking number serves as the unique identifier that links your package to the tracking system.

Can I Track International Shipments with Canada Post?

Yes, Canada Post offers international shipping services, and you can track these shipments using the same methods described in this blog post. The tracking information will typically be available on the Canada Post website or mobile app.

What if My Package is Delayed?

If your package is delayed, you can check the tracking page for any information about the delay. Common reasons for delays include:

  • Weather conditions: Inclement weather can cause delays in transportation and delivery.
  • Unexpected events: Natural disasters or unforeseen events can disrupt the delivery process.
  • Address issues: Incorrect or incomplete address information can lead to delays in finding the correct delivery location.
  • Customs clearance: International shipments may experience delays due to customs inspection and clearance procedures.

If you’re concerned about a delayed package, you can contact Canada Post customer service for assistance. They can provide you with the latest updates and help you understand the reason for the delay.

Can I Change the Delivery Address Once the Package is Shipped?

Changing the delivery address after a package has been shipped can be challenging but not impossible. It depends on how far along the package is in the delivery process. If the package is still in transit, you might be able to contact Canada Post and request a change of address. However, if the package is already out for delivery, the address might not be able to be updated.

To find out if a change of address is possible, contact Canada Post customer service immediately and provide them with the tracking number and the new delivery address.


Tracking a Canada Post package is a straightforward process that provides you with valuable information about your package’s journey. By obtaining a tracking number, accessing the Canada Post website or mobile app, and staying informed about tracking updates, you can confidently monitor your package’s progress and ensure it arrives at its destination safely and efficiently.

Remember that Canada Post customer service is available to assist you with any tracking issues or questions you may have. If you need help tracking your package, don’t hesitate to reach out to them for support.