Skip to content

Understanding Colissimo Tracking Numbers and Delivery Statuses: A Comprehensive Guide


You’ve just placed an order online, and it’s being shipped from France via Colissimo. You eagerly await its arrival, but the tracking process seems confusing. What does that cryptic tracking number mean? And what are all those delivery statuses? Fear not, dear reader! This comprehensive guide will unravel the mysteries of Colissimo tracking numbers and delivery statuses, empowering you to track your shipments with confidence.

Table of Contents

  1. Understanding Colissimo Tracking Numbers
    • Decoding the Structure
  2. Navigating the Colissimo Tracking Website
    • Accessing the Website and Entering Your Tracking Number
    • Understanding the Tracking Page Layout
  3. Understanding Colissimo Delivery Statuses
    • Common Delivery Statuses and Their Meanings
  4. FAQs (Frequently Asked Questions)
    • What to do if a delivery is delayed
    • Understanding specific delivery status messages
    • How to track a shipment without the tracking number
    • Dealing with lost or damaged packages
  5. Conclusion

Understanding Colissimo Tracking Numbers

Colissimo, the French postal service’s parcel delivery arm, offers a robust tracking system. But deciphering the meaning behind those seemingly random numbers can be a challenge. Let’s break down the structure of a typical Colissimo tracking number:

Decoding the Structure

A Colissimo tracking number usually consists of three parts:

  • Prefix: This part, often a single letter, provides information about the type of shipment. For instance, “R” often signifies a registered letter.
  • Main Number: This is the core identifier of the shipment, crucial for tracking its progress.
  • Suffix: This optional part can sometimes indicate additional services or characteristics of the shipment.

Here are some examples of Colissimo tracking number formats:

  • R123456789FR: This format typically signifies a registered letter.
  • 1234567890FR: This format represents a standard Colissimo shipment.
  • 1234567890FR001: This format could denote a shipment with additional services or a specific type of package.

By understanding these components, you can begin to make sense of the tracking number and anticipate the delivery process.

Navigating the Colissimo Tracking Website

Now that you understand the basics of Colissimo tracking numbers, let’s dive into navigating the Colissimo website for real-time updates on your shipments.

Accessing the Website and Entering Your Tracking Number

  1. Visit the Colissimo website: Go to the official Colissimo website.
  2. Locate the tracking section: Look for a “Track your shipment” or “Track a parcel” link on the website.
  3. Enter your tracking number: Carefully type the entire tracking number into the designated field. Ensure accurate entry to avoid errors.
  4. Submit your request: Click the “Track” or “Search” button to initiate the tracking process.

Understanding the Tracking Page Layout

The Colissimo tracking page typically displays detailed information about your shipment. Here are some key elements to look for:

  • Delivery date: The anticipated arrival date of your shipment.
  • Current location: The current location of your package.
  • Delivery status: A clear description of the shipment’s current stage (e.g., “In Transit,” “Delivered”).
  • History: A timeline of all updates and actions taken regarding the shipment.

Remember that information on the tracking page may update dynamically, so it’s good practice to check back periodically for the latest updates.

Understanding Colissimo Delivery Statuses

The Colissimo tracking website displays various delivery statuses, providing insights into your shipment’s journey. Let’s decode the most common statuses:

Common Delivery Statuses and Their Meanings

  • In Transit: This signifies that your shipment is on its way to its destination.
    • Picked Up: The shipment has been collected by Colissimo for delivery.
    • Processed: The package has been sorted and prepared for delivery.
  • Delivered: This indicates that your package has reached its final destination.
    • Delivered: The shipment has been successfully delivered to the recipient’s address.
    • Left at the delivery point: The package has been left at a designated location, such as a locker or a neighbor’s address, due to the recipient’s absence.
  • Exception: These statuses highlight potential issues or delays in the delivery process.
    • Delivery attempt failed: The delivery driver was unable to deliver the package, often due to a missing or incorrect address.
    • Address not found: The delivery driver could not locate the recipient’s address.
    • Package returned to sender: The package was unable to be delivered and has been returned to the sender.

By understanding the meaning of these delivery statuses, you can gain valuable insights into the status of your shipment and potentially anticipate any potential delays or complications.

FAQs (Frequently Asked Questions)

Let’s address some common questions regarding Colissimo shipments and tracking.

What to do if a delivery is delayed?

If your shipment is delayed beyond the estimated delivery date, you can contact Colissimo customer service for assistance. You can typically find contact information on the Colissimo website. Provide your tracking number, explain the situation, and they will try to help you locate your shipment.

Understanding specific delivery status messages

Sometimes the delivery status message might be ambiguous or unclear. For instance, you may encounter a message like “Delivery delayed due to unforeseen circumstances.” In such cases, it’s best to contact Colissimo customer service for clarification. They can provide more specific details about the delay and its cause.

How to track a shipment without the tracking number

If you don’t have the tracking number, it’s challenging to track the shipment’s progress directly. However, you can try reaching out to the sender, who should be able to provide the tracking number or other relevant information.

Dealing with lost or damaged packages

If your package is lost or damaged, you’ll need to report it to Colissimo customer service. They will guide you through the necessary steps to file a claim.

It’s essential to provide your tracking number, details about the package, and any evidence of damage or loss. The Colissimo customer service team will investigate the matter and help you resolve the issue.


Navigating Colissimo tracking numbers and delivery statuses doesn’t need to be daunting. By understanding the structure of tracking numbers, familiarizing yourself with the Colissimo website, and comprehending the various delivery statuses, you can confidently track your shipments and stay informed about their progress. Remember to reach out to Colissimo customer service if you have any questions or encounter any issues with your shipments. With this knowledge, you can relax and enjoy the peace of mind that comes with knowing exactly where your package is.