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Deutsche Post Address Change: Everything You Need to Know

Moving to a new home is exciting, but it also involves essential tasks like updating your address to ensure you receive your mail. This is where Deutsche Post, Germany’s leading mail service provider, comes in, offering a seamless and convenient address change process. This comprehensive guide will walk you through everything you need to know about Deutsche Post address changes, covering both online and offline options, essential information, and frequently asked questions to ensure a smooth transition for you.

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Moving within Germany involves a crucial step: ensuring your mail arrives at your new residence without a hitch. Deutsche Post simplifies this process, providing reliable address change services that are easy to use.

Deutsche Post understands the various needs of its customers and offers flexible options for changing your address, catering to both tech-savvy individuals who prefer online solutions and those who favor a more traditional approach.

Deutsche Post Address Change Options


The Deutsche Post website offers a user-friendly platform to change your address with ease. Here’s a step-by-step guide:

  1. Visit the Website: Go to the official Deutsche Post website.
  2. Navigate to Address Change: Look for the “Umzug” or “Adressänderung” section.
  3. Choose Your Option: Deutsche Post typically offers different options for address changes, such as individual, family, or premium packages, each with its own set of features and pricing.
  4. Fill in the Form: Provide your old and new address details accurately. You’ll likely need information like your name, old address, new address, and moving date.
  5. Select Additional Services (Optional): Depending on the available options, you might be able to add services like mail forwarding for a specified duration.
  6. Review and Confirm: Double-check all the information you’ve entered before proceeding to payment.
  7. Make Payment: The website will guide you through a secure online payment process.

The online process is typically swift, with changes taking effect within a few business days. However, processing times can vary, so submitting your request well in advance is always recommended.


For those who prefer a more hands-on approach or require assistance, visiting a Deutsche Post branch in person is an alternative.

  1. Locate a Branch: Use the Deutsche Post branch locator on their website to find the nearest one to your location.
  2. Obtain an Address Change Form: Request an “Adressänderung” form at the branch. These forms are usually readily available.
  3. Complete the Form: Fill out the form with your old and new address details, ensuring accuracy.
  4. Submit the Form: Hand over the completed form to a Deutsche Post representative at the branch.

Nachsendeauftrag (Mail Forwarding)

Deutsche Post provides a handy service called “Nachsendeauftrag,” which forwards your mail from your old address to your new one for a chosen period.

This service is particularly useful for those who anticipate receiving mail at their old address even after moving. You can choose the forwarding duration that best suits your needs, and the cost will vary based on the length of the forwarding period.

Important Information


To ensure a seamless transition and prevent any interruption in your mail delivery, submitting your deutsche post address change request well in advance of your moving date is crucial. Aim to do this at least two weeks before your move, though earlier is always better.

Who to Notify

While changing your address with Deutsche Post ensures your mail reaches you, it’s equally important to notify other relevant parties about your move:

  • Government Agencies: Update your address with the Bürgeramt (residents’ registration office) and other relevant government entities like the Finanzamt (tax office).
  • Financial Institutions: Inform your bank, credit card companies, and insurance providers about your address change. You may be able to do this online, by phone, or in person.
  • Subscriptions and Services: Don’t forget to update your address with magazines, online shopping platforms, streaming services, gyms, and other services you’re subscribed to.

Additional Services

Deutsche Post offers a range of services that can prove helpful during a move:

  • Packing Materials: Purchase sturdy boxes, tape, and other packing supplies directly from Deutsche Post to simplify your packing process. You can often order these online for delivery or pick them up at a branch.
  • Mail Holding: If you’re going to be away during your move and need your mail held securely, Deutsche Post can hold your mail for a specific period and deliver it to your new address upon your return. This service ensures your mail doesn’t pile up while you’re away and can be particularly useful for longer trips or if you don’t yet have access to your new mailbox.


  • What happens if I forget to change my address before I move?

    Forgetting to change your address before moving can lead to your mail being delivered to your old address, potentially ending up in the wrong hands. Try contacting your previous occupants or your landlord to retrieve any misdirected mail. Depending on Deutsche Post’s policies, you might be able to request a retroactive “Nachsendeauftrag” to forward mail from your old address to your new one, but this may not always be possible or might come with limitations.
    * How secure is the online address change process?

    Deutsche Post prioritizes the security of your information. The use of reCAPTCHA on the Deutsche Post website adds an extra layer of security to the online address change process. reCAPTCHA helps determine whether a request is being made by a human or an automated bot, safeguarding user data and preventing unauthorized access.
    * What if I need to change my address again within the forwarding period?

    If you need to change your address again during an active “Nachsendeauftrag,” you’ll typically need to submit a new deutsche post change of address request. Contact Deutsche Post customer service or visit their website to find out how to modify or cancel an existing Nachsendeauftrag and set up a new one.
    Can I change my address for someone else?*

    Deutsche Post usually has specific rules regarding address changes made on behalf of another person. You might need written authorization from the individual whose address you’re changing, and additional documentation might be required. It’s best to contact Deutsche Post directly or visit their website for detailed information on their policies regarding authorized address changes.

By following the information and steps outlined in this guide, you can ensure a smooth address change process with Deutsche Post, giving you peace of mind during your move.