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Deutsche Post Packstation: What It Is, How to Use It, Pros & Cons

Here’s a comprehensive guide to Deutsche Post Packstation, a game-changer in the world of parcel delivery in Germany.

Table of Contents

  1. Introduction to Deutsche Post Packstation
  2. How Does a Packstation Work?
  3. Advantages of Using a Packstation
  4. Potential Drawbacks of the Packstation
  5. Frequently Asked Questions


Tired of playing delivery roulette and missing important packages? If you’re living in or visiting Germany, the Deutsche Post Packstation is a solution you need to know about. These automated parcel lockers are scattered throughout the country, allowing you to pick up and drop off packages 24/7. Say goodbye to inconvenient delivery hours and hello to package freedom! Whether you’re a frequent online shopper or simply looking for a secure and reliable delivery option, this blog post will break down everything you need to know about using “deutsche post packstation” and “packstation dhl”.

How Does a Packstation Work?

Using a Packstation is remarkably simple. Here’s a step-by-step guide:

Step 1: Registration

To unlock the full potential of Packstation, it’s recommended to register for a free DHL customer account online at Once registered, you’ll receive a personal “post number,” a unique identifier associated with your account, which is essential for Packstation deliveries. You also have the option to request a physical customer card, but it’s not mandatory.

Step 2: Receiving Parcels

When shopping online, simply specify your post number and the chosen Packstation number as your delivery address. Once your package arrives, you’ll receive a notification either by email or through the Post & DHL app. At the Packstation, enter the pick-up code provided in the notification on the touchscreen interface, and voilà, your package is ready to be collected!

Step 3: Sending Parcels

Sending parcels from a Packstation is equally straightforward. You can send parcels even without a registered account; however, you will need a pre-paid shipping label. For registered users, the process is even more streamlined. You can purchase shipping labels directly online and choose to print them at home or directly at a Packstation kiosk.

Addressing Parcels to a Packstation

It’s crucial to address your parcel correctly for a smooth delivery to a Packstation. Here’s a template to follow:

[Your Full Name]
[Your Post Number]
Packstation [Packstation Number]
[Packstation's Zip Code] [Packstation's City]

The Post & DHL App

For an enhanced user experience, download the Post & DHL app (available in German). The app allows you to manage your Packstation deliveries, receive timely notifications, and track your shipments. You can download the app for iOS here: or Android here:

Advantages of Using a Packstation

Deutsche Post Packstation offers a compelling array of benefits:

  • 24/7 Availability: This is arguably the biggest draw of Packstation. Access your packages at any time, day or night. No more rushing to make it before closing time or worrying about missing deliveries!
  • Extensive Network: With over 13,000 Packstations strategically placed across Germany, you’re likely to find one just a stone’s throw away from your home, office, or regular commute. Use the DHL location finder on their website to locate the one closest to you.
  • Free Service: Both registration and usage of Packstation are completely free, making it a budget-friendly option.
  • Enhanced Security: Packstations provide secure storage for your packages, reducing the risk of theft or damage that can occur with traditional doorstep deliveries.
  • Eco-Friendly Delivery: Packstations consolidate deliveries, minimizing individual delivery trips, which translates into a reduction in carbon emissions and a more sustainable delivery model.

Potential Drawbacks of the Packstation

While Packstations are incredibly convenient, there are a few potential downsides to consider:

  • Size Restrictions: Packstation compartments have size limitations, so they are not suitable for oversized or bulky packages. Check the compartment sizes before selecting Packstation as your delivery method.
  • Storage Time Limit: There’s a limited time window to retrieve your package from a Packstation (generally 7-9 days). After this period, the package may be returned to the sender.
  • Potential Technical Glitches: As with any automated system, Packstations are not immune to occasional technical issues. Malfunctions with the Packstation or the app could lead to delays in package retrieval.
  • Distance to Location: Even though there is an extensive network, the nearest Packstation might still be inconveniently located for some users.
  • App Language: Currently, the Post & DHL app is only available in German, which could be a barrier for non-German speakers.

Frequently Asked Questions

What if I lose my customer card?

Don’t worry! You can still pick up packages using only the pick-up code you receive by email or through the Post & DHL app.

How do I obtain a pick-up code?

The pick-up code is sent to you via email or as a push notification within the Post & DHL app when your package arrives at the Packstation.

What is a “post number,” and why do I need it?

Your post number is your unique DHL customer number. It’s essential for identifying you as the recipient of a Packstation delivery and linking your packages to your DHL account. You obtain your post number after registering for a DHL customer account.

Where can I update my personal information within my DHL customer account?

You can access and manage your personal data by logging into your DHL customer account on the DHL website. Look for the section labeled “My Data and Services” to make changes to your information.

What types of shipments can I receive at a Packstation?

Packstations can accept various shipments, including:

  • DHL Päckchen (small parcels) and Paket (parcels)
  • Book and merchandise mailings
  • Bulk and maxi letters without additional services
  • Express shipments without cash on delivery
  • Registered mail and certified letters (except for certain types with additional services)
  • Shipments from abroad (except for cash on delivery, shipments needing self-customs clearance, and goods sent from non-EU countries)

How do I ensure my parcel is addressed correctly for Packstation delivery?

Use the following format when addressing your parcel:

[Your Full Name]
[Your Post Number]
Packstation [Packstation Number]
[Packstation's Zip Code] [Packstation's City]

Many online retailers have dedicated fields for your post number and Packstation number, but if not, enter the entire address as a separate delivery address.