Skip to content

DPD Parcel Lost? Here’s What To Do


It’s incredibly frustrating to wait for a package you’ve been eagerly anticipating, only to discover that it’s been lost in transit. DPD, like any delivery service, can sometimes experience hiccups, and a lost parcel can disrupt your plans and leave you feeling helpless. But don’t worry, this guide will walk you through the steps you need to take to locate your missing DPD parcel and get the situation resolved as quickly as possible. We’ll cover everything from checking your tracking information to filing a claim, ensuring you’re equipped to handle this common delivery dilemma.

Table of Contents

  • Step 1: Check Your Tracking Information
  • Step 2: Contact DPD Customer Service
  • Step 3: Explore Possible Delivery Locations
  • Step 4: Consider Reporting the Loss
  • Step 5: Contact the Sender
  • Step 6: Investigate Additional Options
  • FAQ Section
  • Conclusion

Step 1: Check Your Tracking Information

The first step in dealing with a lost DPD parcel is to double-check your tracking information. Make sure the tracking number you have is correct and up-to-date. You can access your tracking information directly on the DPD website or through their mobile app.

Once you’ve accessed your tracking details, carefully review the status updates. Look for any information that might provide clues as to why your package hasn’t arrived.

Here are some common status updates you might encounter and what they mean:

  • “Out for delivery”: This means your parcel is on its way to your delivery address and is expected to arrive soon.
  • “Delayed”: This indicates that there has been a delay in the delivery of your parcel. The reason for the delay might be listed, such as bad weather or an unforeseen event.
  • “Undeliverable”: This indicates that the parcel could not be delivered, often due to an incorrect address or a failed delivery attempt.

If your tracking information indicates that your parcel is “undeliverable” or shows a delay without any further explanation, it’s time to move on to the next step.

Step 2: Contact DPD Customer Service

If you haven’t received your parcel within the expected timeframe or if the tracking information suggests a problem, it’s time to contact DPD customer service. They are equipped to help you investigate the situation and hopefully locate your lost package.

When contacting customer service, be sure to provide the following information:

  • Tracking number: This is essential for them to locate your shipment.
  • Order details: Provide the date of purchase and any other relevant details about your order.
  • Date of shipment: Tell them when the parcel was shipped.
  • Delivery address: Ensure they have the correct delivery address.

Be polite and firm in your communication, but don’t be afraid to express your concerns and the urgency of the situation.

Step 3: Explore Possible Delivery Locations

While you’re waiting for a response from DPD, it’s worthwhile to explore potential delivery locations. Sometimes, packages end up in unexpected places.

Here are some places to check:

  • Neighbors: Check with your neighbors to see if anyone has received a package addressed to you. It’s possible your parcel was accidentally delivered to the wrong address.
  • Family/Colleagues: If you work in an office building, check with colleagues or family members who might have received a package on your behalf.
  • Building Management/Security: If you live in an apartment building, contact building management or security personnel to see if they’ve received any packages for you.
  • Delivery Attempt Notice: Look for a “delivery attempt” notification card at your original delivery address. It might provide information about the reason for the failed delivery attempt and instructions for re-delivery.

By exploring these possibilities, you might be able to locate your package quickly and avoid further delays.

Step 4: Consider Reporting the Loss

If you’ve checked all possible delivery locations and still haven’t found your package, you might need to consider reporting it as lost. Filing a claim with DPD can initiate a formal investigation and potentially lead to a reimbursement if your package is confirmed lost.

Here’s how to report a lost DPD parcel:

  • DPD Website: Check the DPD website for information on how to file a lost parcel claim. They might have a dedicated online form or a specific process outlined.
  • Contact Customer Service: Contact DPD customer service to explain the situation and ask for guidance on filing a claim.

To file a claim, you’ll need to provide the following information:

  • Tracking number: This is essential for identifying your shipment.
  • Proof of purchase: You’ll likely need a copy of your order confirmation or invoice.
  • Delivery address: Ensure the address is accurate.

DPD will then investigate the situation, and if your package is confirmed lost, they may offer a reimbursement.

It’s important to note that the timeframe for resolution and reimbursement can vary depending on the specific circumstances.

Step 5: Contact the Sender

Even if you’ve reported the loss to DPD and initiated a claim, it’s a good idea to inform the sender of the situation.

Here’s why:

  • Collaboration: The sender can assist in resolving the issue by providing additional information or documentation.
  • Resending the Package: Depending on the situation, the sender might be willing to resend the package at their expense.
  • Refund: If the sender is unable to resend the package, they might offer a refund directly.

Contacting the sender is an important step in ensuring that you get the best possible outcome in this situation.

Step 6: Investigate Additional Options

If you’ve exhausted the previous steps and your package is still missing, you might need to explore additional options.

Here are a few ideas:

  • Check with Local Post Offices/Delivery Hubs: Contact your local post office or a nearby DPD delivery hub to see if your package might have been misdirected or is being held at their facility.
  • Online Forums/Community Groups: Consider posting your situation on online forums or local community groups. Other members might have experienced similar issues or have helpful suggestions.
  • Police Report: If you suspect theft or foul play, filing a police report may be necessary.

By exploring these additional options, you may uncover valuable information or potential solutions.

FAQ Section

  • Q: What happens if I don’t receive my parcel after the estimated delivery date?
    • A: It’s advisable to contact DPD customer service immediately to initiate a lost parcel investigation.
  • Q: How long does it take to get a refund for a lost DPD parcel?
    • A: The refund process varies depending on the specific situation. DPD will provide information on the timeline during the investigation.
  • Q: Is there a limit on the value of lost parcels that can be reimbursed?
    • A: DPD has specific terms and conditions regarding lost parcel reimbursement, which are available on their website.
  • Q: Can I track my parcel via the DPD app?
    • A: Yes, DPD offers a mobile app that allows you to track your parcels and manage your deliveries.
  • Q: What should I do if the DPD website or app doesn’t show any information about my parcel?
    • A: Contact DPD customer service immediately to report the issue and seek assistance in locating the missing package.


Dealing with a lost DPD parcel can be frustrating, but by taking proactive steps and following the guidance in this blog post, you can increase your chances of finding your package and resolving the situation. Remember to be persistent, communicate clearly with DPD customer service, explore potential delivery locations, and consider reporting the loss. With the right approach, you can navigate this challenge and receive the package you’ve been waiting for.