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How to Track Your DPD Parcel: A Step-by-Step Guide


In today’s world of online shopping, receiving your parcels safely and on time is crucial. DPD is a leading courier service trusted by businesses and individuals worldwide for its reliable and efficient delivery services. However, the waiting game for your package can be frustrating, especially when you’re eager to get your hands on it. That’s where efficient tracking comes into play.

This blog post aims to provide you with a comprehensive guide on how to track your DPD parcels with ease. We’ll cover everything from obtaining your tracking number to understanding the different tracking statuses and managing your deliveries to address any potential tracking issues. By the end of this guide, you’ll be equipped with the knowledge and tools to confidently track your DPD parcels and stay informed throughout the entire delivery process.

Table of Contents

  1. Obtaining Your Tracking Number
  2. Tracking Options
    • DPD Website
    • DPD Mobile App
    • Third-Party Tracking Services
  3. Understanding Tracking Statuses
  4. Managing Your DPD Deliveries
    • Delivery Preferences
    • Rescheduling or Redirecting Delivery
  5. Troubleshooting Tracking Issues
  6. FAQ Section
  7. Conclusion

Obtaining Your Tracking Number

The first step to tracking your DPD parcel is obtaining your unique tracking number. This number is your key to accessing real-time information about your package’s journey. There are several ways to find your tracking number:

  • Order confirmation email: Most online retailers include the tracking number in the order confirmation email sent after you place your order.
  • Text message notification: Some retailers may send you a text message with the tracking number when your package is shipped.
  • DPD website account: If you have a DPD account, you can find your tracking number by logging in and checking your order history.
  • Shipping label on the package itself: The tracking number is usually printed on the shipping label attached to your package.

A typical DPD tracking number consists of a combination of letters and numbers, often starting with “DP” followed by a sequence of digits.

Tracking Options

Once you have your tracking number, there are multiple ways to track your DPD parcel’s progress. Let’s explore the most common options:

DPD Website

The DPD website provides a dedicated tracking page where you can easily monitor your parcel’s journey. Here’s how to track your parcel using the DPD website:

  1. Go to the DPD website: Visit the DPD website and locate the tracking section. This is usually found in the “Track” or “My Parcels” section of the website.
  2. Enter your tracking number: In the designated field, enter the tracking number you obtained from your order confirmation, text message, or the package label.
  3. Initiate tracking: Click the “Track” button to start tracking your parcel.

The DPD tracking page will display real-time information about your parcel, including:

  • Status: The current status of your parcel (e.g., “Order received,” “In transit,” “Out for delivery,” “Delivered”).
  • Location: The current location of your parcel, often displayed on a map.
  • Estimated delivery time: An estimated date and time when your parcel is expected to arrive.

DPD Mobile App

For those who prefer tracking on the go, the DPD mobile app offers a convenient and user-friendly experience. The app is available for both iOS and Android devices and provides features similar to the DPD website.

  1. Download the DPD app: You can download the DPD app from the App Store or Google Play Store.
  2. Log in or create an account: If you have an existing DPD account, log in. Otherwise, create a new account.
  3. Enter your tracking number: Once you’re logged in, enter your tracking number in the designated field.

The app will then provide real-time updates about your package, including its location, status, and estimated delivery time. You can also receive push notifications for key updates, such as when your parcel is out for delivery.

Third-Party Tracking Services

Several third-party tracking services, such as Parcel Monitor, offer a consolidated platform for tracking multiple parcels from various couriers, including DPD. These services can be useful if you have multiple parcels from different companies and want to track them all in one place.

To use a third-party tracking service, simply enter your DPD tracking number into their website or app, and they will retrieve the tracking information from DPD’s servers.

Understanding Tracking Statuses

As your DPD parcel moves through the delivery process, its status will update to reflect its current location and progress. Here’s a breakdown of common DPD tracking statuses and what they signify:

  • Order received: This indicates that DPD has received your parcel from the sender.
  • In transit: This means your parcel is on its way to your delivery address.
  • Out for delivery: This signifies that your parcel has been assigned to a DPD delivery driver and is expected to arrive soon.
  • Delivered: This confirms that your parcel has been delivered successfully to your designated address.
  • Exception: This status indicates that there may be a delay or issue with your delivery. This could be due to factors such as bad weather, traffic, or incorrect address information.

By understanding these tracking statuses, you can get a clear picture of where your DPD parcel is and when you can expect it to arrive.

Managing Your DPD Deliveries

DPD offers various options for managing your deliveries to ensure a smooth and convenient experience. Let’s explore these options:

Delivery Preferences

You can customize your delivery preferences through the DPD website or mobile app to ensure your package arrives according to your needs. Here are some common delivery preferences:

  • Safe place delivery: You can specify a safe place on your property where the delivery driver can leave your parcel if you’re not home. This could be a porch, garage, or a specific location you indicate.
  • Neighbour delivery: If you’re not home, you can request the driver to deliver your parcel to a trusted neighbour. This option is often helpful when you’re expecting a large or valuable item.
  • Delivery to a DPD Pickup Point: You can choose to have your parcel delivered to a nearby DPD Pickup Point, where you can collect it at your convenience.

Setting delivery preferences can help ensure that your package is delivered safely and securely even if you’re not home to receive it.

Rescheduling or Redirecting Delivery

Sometimes, unexpected events can disrupt your delivery schedule, and you might need to reschedule or redirect your DPD parcel. DPD offers flexibility in managing your deliveries, allowing you to adjust the delivery time or location.

Here’s how to reschedule or redirect your DPD delivery:

  1. Access the DPD website or mobile app: Log in to your DPD account through the website or app.
  2. Locate your tracking number: Find the tracking number of the parcel you want to reschedule or redirect.
  3. Select the “Reschedule Delivery” or “Redirect Delivery” option: The exact options may vary slightly depending on the DPD website or app interface.
  4. Provide new delivery details: Specify the new desired delivery date and time or the new delivery address.
  5. Confirm your changes: Review the updated delivery details and confirm the changes.

It’s important to note that DPD might have a deadline for rescheduling or redirecting deliveries, typically within a specific timeframe before the scheduled delivery date. Be sure to make any changes well in advance to ensure they are processed successfully.

Troubleshooting Tracking Issues

While DPD strives to provide accurate and timely tracking information, occasional issues can arise. Here are some common tracking problems and solutions:

  • Tracking number not found: This could occur if you’ve entered an incorrect tracking number or the tracking information is not yet available in DPD’s system. Double-check your tracking number for any typos and wait a short period before trying again.
  • Inaccurate or outdated tracking information: If the tracking information seems outdated or inaccurate, try refreshing the tracking page or app. Sometimes, there might be a delay in updates. If the issue persists, contact DPD customer service for assistance.
  • Delivery delays or exceptions: Delivery delays can occur due to unforeseen circumstances like bad weather, traffic congestion, or unexpected events. DPD will typically provide updates about any delays through tracking updates or notifications. If your parcel is delayed or experiencing an exception, check the tracking information for updates or contact DPD customer service to inquire about the delay and expected delivery time.

FAQ Section

Here are some frequently asked questions about DPD tracking:

  • What happens if my tracking number isn’t working? If your tracking number isn’t working, double-check for typos and try again. If the issue persists, contact DPD customer service for assistance.
  • Can I track my DPD parcel without a tracking number? Unfortunately, you cannot track your DPD parcel without a tracking number. The tracking number is essential for identifying your package and accessing its delivery information.
  • What if my parcel is delayed? If your parcel is delayed, check the tracking information for updates on the reason for the delay. You can also contact DPD customer service to inquire about the delay and expected delivery time.
  • How do I contact DPD customer service? You can contact DPD customer service through their website, app, or by phone. Contact information is usually available on the DPD website’s customer support section.
  • What are the different delivery options available with DPD? DPD offers various delivery options, including standard delivery, express delivery, and delivery to a DPD Pickup Point. The specific options available may vary depending on your location and the package you’re sending.
  • Can I track multiple DPD parcels at once? You can track multiple DPD parcels at once using the DPD website or mobile app. Simply enter each tracking number into the designated fields, and you can track all your parcels in one place.


Tracking your DPD parcels is essential for staying informed throughout the delivery process and ensuring a smooth and stress-free experience. By following the steps outlined in this guide, you can easily track your packages, manage your deliveries, and resolve any potential tracking issues.

We encourage you to leave any questions or comments in the section below. We’re always happy to help!