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DPD Tracking Not Updating? Here’s What to Do

Imagine the anticipation of waiting for a package, only to find that your DPD tracking information hasn’t updated in hours, or even days. It’s frustrating and can leave you wondering where your package is and when you can expect it to arrive.

This blog post is your guide to troubleshooting DPD tracking issues and getting the information you need. We’ll walk through a step-by-step process to help you resolve common tracking problems and get back on track.

Table of Contents

  1. Verify the Tracking Number
  2. Check DPD’s System Status
  3. Contact DPD Customer Support
  4. Check with the Sender
  5. Check for Potential Delivery Issues
  6. Patience is Key
  7. FAQ
  8. Conclusion

Verify the Tracking Number

The first step is to double-check the tracking number for any typos or errors. Even a single misplaced character can prevent the tracking system from recognizing your package. Here are a few ways to verify your tracking number:

  • Order Confirmation Email: Check the email you received when you placed your order for the tracking number.
  • Purchase History: Review your purchase history on the website where you bought the item.
  • Shipping Confirmation: If the sender provided a separate shipping confirmation, verify the tracking number against it.

If you’ve confirmed the tracking number is correct, move on to the next step.

Check DPD’s System Status

Sometimes, DPD’s system may experience temporary outages or delays. This can prevent your tracking information from updating, even if your package is on its way. Before contacting customer support, check DPD’s website for any service status updates.

  • Visit DPD’s official website.
  • Look for a service status page or a section where they post any known issues or system disruptions.

If there’s a reported issue, wait a few hours or even a day before contacting DPD. Their system may resolve the problem on its own, and your tracking information will update accordingly.

Contact DPD Customer Support

If you’ve verified the tracking number and there aren’t any reported system issues, it’s time to reach out to DPD customer support. They may have more information about your package’s location or any delays.

  • Phone: Call DPD’s customer service hotline.
  • Email: Send an email to DPD’s customer support address.

When you contact them, be polite and provide detailed information about your package, including:

  • Tracking number
  • Date shipped
  • Expected delivery date
  • Any relevant details about the package

DPD customer support can potentially provide updates or resolve any issues with your tracking information.

Check with the Sender

If DPD customer support can’t provide any immediate solutions, contact the sender of the package. They may have more information about its status or any delays that haven’t been reflected in the tracking system.

  • Contact information: Use the contact information provided in your order confirmation or on the sender’s website.
  • Inquiry: Ask the sender if they have any updates on the package’s location.
  • Additional details: The sender may be able to provide you with additional tracking details not available on DPD’s website, such as a more specific location or a revised delivery estimate.

Sometimes, the sender has direct access to more detailed information about the package’s journey, which can be helpful in resolving any tracking discrepancies.

Check for Potential Delivery Issues

While tracking updates might be delayed, it’s essential to consider potential delivery issues that can affect your package’s progress. Here are some common factors that can contribute to delays:

  • Weather conditions: Extreme weather events like snowstorms, heavy rain, or extreme heat can impact delivery times and affect the DPD network’s ability to provide timely updates.
  • Delivery location: Remote or difficult-to-access locations, like rural areas or locations with limited road access, can result in delays.
  • Incorrect address: If you’ve provided an incorrect address, the package may be redirected, causing delays. DPD may also struggle to update the tracking information until the package is successfully re-routed.
  • Customs delays: International shipments may experience delays due to customs inspections.

By understanding these potential issues, you can gain a better understanding of why your package might be experiencing delays.

Patience is Key

Even after checking all the possible factors and contacting DPD and the sender, it’s important to exercise patience.

  • Expected delivery window: If your package is within the expected delivery window, it’s likely still on its way.
  • Frequent updates: Don’t constantly refresh the tracking page. DPD might not always provide instant updates, so it’s better to check the tracking information periodically throughout the day.

Remember that packages sometimes encounter unexpected delays. Give DPD and the delivery process some time to catch up.


Here are some common questions about DPD tracking and delivery:

  • Q: What does “In Transit” mean on my DPD tracking?
    • A: “In Transit” means the package is currently being transported to your delivery address.
  • Q: My tracking says “Delivered,” but I haven’t received the package. What do I do?
    • A: Immediately contact DPD customer support to report the issue. They may be able to locate the package or initiate an investigation.
  • Q: My package is delayed. Can I get a refund?
    • A: Contact DPD customer support to inquire about refund options. They may be able to offer a refund or credit depending on the circumstances.
  • Q: My DPD tracking number doesn’t work. Is it invalid?
    • A: Double-check the number for any typos. If it’s correct, contact DPD customer support for assistance.


While DPD tracking issues can be frustrating, following these steps can help you get the information you need and potentially resolve the problem. Remember to check the tracking number, DPD’s system status, and contact both customer support and the sender. Patience is key, especially if your package is within the expected delivery timeframe.

By understanding the common causes of DPD tracking issues, you’ll be equipped to handle any delays and get your package delivered smoothly. Have you encountered any DPD tracking challenges? Share your experiences in the comments section below!