Skip to content

How to Track Your DHL Ecommerce Package: A Step-by-Step Guide


In today’s fast-paced world of online shopping, keeping track of your orders is crucial. Whether you’re eagerly awaiting a new gadget, a stylish outfit, or essential supplies, knowing where your package is and when it will arrive is paramount. DHL, a global logistics giant, is a popular choice for shipping, especially for international orders, and their reliable service comes with robust tracking capabilities. This comprehensive guide will walk you through the process of tracking your DHL ecommerce package, step-by-step, to ensure a smooth and worry-free delivery experience.

Table of Contents

Understanding Your Tracking Number

The first step to tracking your DHL package is understanding your tracking number. It’s essentially a unique identifier assigned to your shipment, allowing you to monitor its journey from origin to destination. It’s distinct from your order confirmation number, which only confirms that your order has been placed.

Here’s how to find your DHL tracking number:

  • Order Confirmation Emails: Most online retailers include the DHL tracking number in their order confirmation emails.
  • Online Retailer Accounts: Check your account on the online retailer’s website; your order details often include the tracking information.
  • Shipping Labels/Receipts: If you received your package directly from the shipper, the tracking number will be printed on the shipping label or receipt.

DHL tracking numbers typically follow a specific format, often consisting of a combination of letters and numbers. Recognizing this format can help you differentiate genuine tracking numbers from other IDs.

Tracking Methods

Now that you’ve located your tracking number, let’s explore the different ways to track your DHL package:

Method 1: DHL Website

  1. Visit the Official DHL Website: Head to the official DHL website (
  2. Locate the Tracking Section: The tracking section is usually prominently displayed, often in a dedicated “Track” or “Shipments” tab.
  3. Enter Your Tracking Number: Carefully type in your tracking number in the provided field, ensuring accuracy.
  4. Click “Track” or “Search”: This will initiate the tracking process and retrieve shipment information.
  5. Interpret Tracking Details: The results will display your package’s current location, status, and estimated delivery date.

Method 2: DHL Mobile App

For those who prefer a more mobile-friendly experience, DHL offers a user-friendly app available on both iOS and Android platforms.

  1. Download the DHL App: Locate the DHL app on your app store (App Store for iOS or Google Play for Android) and download it.
  2. Navigate to the Tracking Section: Once installed, open the DHL app and navigate to the tracking section, typically found in the main menu.
  3. Enter Your Tracking Number: Input your tracking number accurately in the designated field.
  4. View Tracking Information: The app will display real-time tracking details, including shipment status and location updates.
  5. Utilize Additional Features: The DHL app often offers additional features, such as push notifications for delivery alerts and the ability to save frequently used tracking numbers for easy access.

Method 3: SMS/Email Notifications

DHL provides convenient SMS and email notification services, ensuring you stay informed about your package’s progress without actively checking tracking details.

  1. Sign Up for Notifications: Visit the DHL website or open the DHL app to sign up for notification services. You’ll usually be asked to provide your email address and mobile number.
  2. Choose Your Notification Preferences: Select the types of notifications you want to receive, such as shipment updates (e.g., package picked up, in transit), delivery alerts (e.g., out for delivery, delivered), or exception notifications (e.g., delays, customs clearance issues).

Understanding Tracking Status Updates

DHL provides clear and concise tracking updates to keep you informed about your package’s journey. Here are some common updates you may encounter:

  • Package Picked Up: This indicates that your package has been picked up from the sender and is now in DHL’s possession.
  • In Transit: This means your package is moving towards its destination. You’ll often see updates indicating the current location and the next expected stop.
  • Arrived at Destination: This signifies that your package has reached the delivery location.
  • Out for Delivery: This update means your package is being delivered to the final address. You can expect to receive your package within a short time.
  • Delivered: This signifies that your package has been successfully delivered to the designated recipient.

Additional updates may include:

  • Customs Clearance: If your package is being shipped internationally, it may need to clear customs, adding a delay to the overall shipping process.
  • Exceptions: In rare cases, there may be exceptions to the typical delivery schedule, such as delays caused by weather, unforeseen circumstances, or other logistical issues.

Note: The estimated delivery date provided during the initial tracking might not always match the actual delivery date. Factors like weather conditions, traffic, and unforeseen events can influence the delivery timeline.


Now that you have a better understanding of how to track your DHL package, let’s address some common questions:

Q: What if my tracking number isn’t working?

A: If your tracking number isn’t providing any information, there are a few possible reasons:

  • Incorrect Tracking Number: Double-check that you entered the correct tracking number. Even a single digit or letter difference can make a big difference.
  • Tracking System Issues: Occasionally, DHL’s tracking system may experience temporary glitches. Try again later or contact DHL customer support for assistance.
  • Package Not Yet Processed: If the package is very new, it may take some time for DHL’s system to register and track it.

Q: How do I contact DHL support if I have issues with my shipment?

A: If you encounter problems with your shipment, DHL offers several contact methods:

  • Phone: Find the DHL customer support number on their website or in your tracking information.
  • Email: Visit the DHL website to find their customer support email address and submit your inquiry.
  • Online Chat: Some websites and apps offer a live chat option for real-time assistance.

Q: Can I track packages from other carriers on the DHL website?

A: DHL’s website is primarily designed to track DHL shipments. If you’re looking to track a package from a different carrier, you’ll need to use their respective tracking platforms.

Q: What happens if my package is delayed or lost?

A: In the event of a delay or a lost package, it’s important to contact DHL customer support immediately. They can assist you in investigating the issue and potentially filing a claim. Visit DHL’s website for detailed information on their claims process and requirements.


Tracking your DHL ecommerce package is a straightforward process, thanks to the company’s comprehensive tracking system. By understanding your tracking number, utilizing the various tracking methods, and interpreting the status updates, you can stay informed about your package’s journey and anticipate its arrival. Remember to bookmark this guide for future reference and share your experiences with DHL tracking in the comments section below.