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Ever Found a Mysterious FedEx Door Tag? Here’s What to Do

We’ve all been there: you’re eagerly awaiting a package, but when you get home, you find a mysterious yellow tag on your door. It’s a FedEx door tag, signaling that your delivery didn’t go as planned. But don’t worry, this isn’t a cause for panic. It just means you need to take a few extra steps to get your package.

This comprehensive guide will walk you through everything you need to know about FedEx door tags, from understanding their different types to taking the right action based on the instructions provided. We’ll also cover common FAQs and offer tips to prevent missed deliveries in the future.

Table of Contents

Understanding the FedEx Door Tag

A FedEx door tag is a small, yellow card left on your door when a delivery attempt has been made but the package couldn’t be delivered. This tag contains valuable information about your package and what to do next.

Types of Door Tags

There are a few different types of FedEx door tags, each signifying a different reason for the missed delivery:

  • Delivery Attempt: This is the most common type of door tag. It indicates a delivery attempt was made but the package couldn’t be delivered due to a reason like “No one home,” “Address not found,” or “Delivery location inaccessible.”
  • Red Tag: This tag signifies that the package requires a signature upon delivery. The driver couldn’t obtain a signature and left the tag as a reminder.
  • Other Possible Tags: You might also find tags that indicate the package was “Left at the door,” “Left with a neighbor,” or “Held at FedEx location.”

Information on the Tag

Each FedEx door tag contains crucial information that can help you track your package:

  • Tracking Number: This number is essential for tracking the package online and understanding its current location.
  • Delivery Attempt Date and Time: This information helps you estimate when the delivery attempt was made and where your package might be.
  • Instructions: The tag will clearly indicate what you need to do next based on the type of tag. These instructions might include scheduling a redelivery, picking up the package at a FedEx location, or contacting customer service.

Actions to Take After Receiving a Door Tag

Here’s a step-by-step guide to taking the right action after receiving a FedEx door tag:

Step 1: Review the Door Tag Instructions.
Carefully read the instructions on the tag. They will outline the next steps based on the reason for the missed delivery.

Step 2: Track Your Package.
You can use the FedEx tracking website or mobile app to monitor your package’s status.
* FedEx Website: Visit the FedEx website and enter your tracking number from the door tag.
* FedEx Mobile App: Download the FedEx app for your smartphone and enter your tracking number.

Step 3: Choose Your Desired Action.
The next steps you take will depend on the type of door tag you received:

Delivery Attempt Tag

  • Reschedule Delivery: You can use FedEx’s online tools or contact customer service to reschedule your delivery for a more convenient time.
  • Pick Up from FedEx Location: Locate the nearest FedEx location on the tracking website or app and pick up your package directly.

Red Tag Delivery

  • Provide Signature: If you’re unable to be home to receive the package, you can schedule a redelivery or arrange to pick it up with a signature at a FedEx location.

Other Tag Types

Follow the specific instructions on the tag, such as “Package left with neighbor” or “Package held at FedEx location.”

What if the Instructions are Unclear or You Need More Information?

Sometimes, the instructions on the door tag might be unclear or you might require additional assistance. Here’s what you can do:

  • Utilize FedEx Customer Support:

    • Phone: Call FedEx customer service and provide your tracking number and details from the door tag.
    • Online Chat: Access the online chat feature on the FedEx website and communicate with a representative.
    • Email: Submit an inquiry with your tracking number and any relevant details.
  • Alternatives to Contacting FedEx:

    • FedEx App: The FedEx app allows you to manage many functions, including scheduling redeliveries or finding the nearest FedEx location.
    • Local FedEx Office: Visit a nearby FedEx Office location for in-person assistance.

Tips for Avoiding Missed Deliveries

By taking a few simple precautions, you can significantly reduce the chances of missing a FedEx delivery:

  • Ensure Accurate Address: Double-check that the address you provided for the order is correct and up-to-date.
  • Safe and Accessible Location: Provide a secure and easily accessible location for package delivery, such as a covered porch or a designated delivery box.
  • Utilize FedEx Delivery Manager: This free online tool allows you to schedule preferred delivery times and locations, ensuring your package arrives when it’s convenient for you.
  • Consider a FedEx Box: Invest in a secure FedEx box to provide a designated drop-off location for your packages.
  • Sign Up for Delivery Notifications: Enable email or text notifications to receive alerts when your package is on its way.


Here are some answers to common questions about FedEx door tags:

What happens if I don’t pick up my package within the allotted time?
If you don’t pick up your package from the FedEx location within the specified time frame, it may be returned to the sender.

Can I change my delivery address after a door tag has been left?
Yes, you can usually change your delivery address, but it’s best to contact FedEx customer service as soon as possible to make the change.

What if I believe my package is lost or stolen?
If you believe your package is lost or stolen, contact FedEx customer service immediately to file a claim.

Are there any fees associated with missed deliveries or redeliveries?
There may be fees associated with missed deliveries or redeliveries, depending on your location and the type of delivery service. Refer to the FedEx website or contact customer service for specific details.

How can I ensure I receive my package on time?
By following the tips mentioned above, you can increase your chances of receiving your package on time. These include providing accurate addresses, utilizing FedEx Delivery Manager, and signing up for delivery notifications.


Navigating FedEx door tags doesn’t have to be a stressful experience. By understanding the different tag types, following the instructions provided, and utilizing FedEx’s resources, you can easily manage your missed deliveries and ensure your packages arrive safely and securely. Remember to review the instructions on the tag carefully, track your package using the FedEx website or app, and contact customer service if you have any questions.

By taking these steps, you can maintain a smooth and hassle-free delivery experience with FedEx.