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Sending a Parcel with GLS in France: A Comprehensive Guide


In today’s interconnected world, reliable parcel delivery is essential for both individuals and businesses in France. Whether you’re sending a gift to a loved one, shipping a product to a customer, or moving your belongings, you need a trustworthy and efficient service to ensure your parcels reach their destination safely and on time. GLS, a leading parcel delivery company in France and Europe, provides a range of services tailored to meet your diverse shipping needs. This comprehensive guide will walk you through the process of sending a parcel with GLS in France, from choosing the right service to tracking your shipment and addressing common concerns.

Table of Contents

Choosing the Right GLS Service

Before you start preparing your parcel, it’s essential to choose the right GLS service that aligns with your specific needs. GLS offers a variety of options to suit different delivery requirements and budgets.

Parcel Types:

GLS handles various types of parcels, including:

  • Domestic: Shipments within France, offering quick and reliable delivery within the country.
  • International: Deliveries to destinations outside of France, with various service options for global shipping.
  • Special Services: Specialized services for handling unique parcels, including:
    • Fragile items: Requiring extra care and protection during transit.
    • Oversized items: Exceeding standard dimensions and weight limits.

Service Options:

GLS provides a range of service options to cater to your urgency and budget:

  • Standard Delivery: The most economical option, offering reliable delivery within a reasonable timeframe.
  • Express Delivery: For urgent shipments, ensuring faster delivery times compared to standard services.
  • Saturday Delivery: Option for deliveries on Saturdays, providing flexibility for weekend recipients.

Factors Influencing Service Selection:

Several factors should be considered when selecting the appropriate GLS service:

  • Destination: The distance between the sender and recipient influences delivery times and costs.
  • Delivery Speed: How quickly the parcel needs to reach its destination will determine the service type (standard or express).
  • Budget: Your budget will dictate the choice between standard and express services.

Preparing Your Parcel for Shipping

Properly packaging your parcel is crucial to ensure its safe arrival. GLS provides guidelines and recommendations to ensure your shipment meets their requirements.

Packaging Requirements:

  • Materials: Utilize sturdy boxes or envelopes, preferably new and free of previous shipping labels.
  • Sealing: Securely seal the package with strong tape, ensuring all seams are covered and the contents are protected.
  • Labeling: Place the shipping label prominently on the package, ensuring it is clear, legible, and securely attached.

Weight and Size Limitations:

GLS has specific weight and size restrictions for parcels, depending on the chosen service and destination. It is vital to ensure your parcel complies with these restrictions to avoid delays or extra charges. Refer to the GLS website or contact customer service for detailed specifications.

Prohibited Items:

Certain items are prohibited from being shipped with GLS due to safety regulations or legal restrictions. These include:

  • Dangerous goods (explosives, flammable liquids, etc.)
  • Perishable items (food, plants, etc.)
  • Illegal substances
  • Items with a high value (e.g., jewelry, artwork) that require specialized shipping arrangements

For a complete list of prohibited items, refer to the GLS website.

Creating a Shipping Label

You can create a GLS shipping label online or offline, depending on your preferences and convenience.

Online vs. Offline Label Creation:

  • Online: Visit the GLS website or use their app to create a shipping label. You can enter the recipient’s details, package information, and choose the desired service. The label can then be printed directly from your computer or device.
  • Offline: You can obtain a shipping label at a GLS service point or from a GLS partner. Contact GLS for information on nearby service points or partners.

Labeling Requirements:

The shipping label must include the following information:

  • Sender’s Address: Complete and accurate address of the sender.
  • Recipient’s Address: Complete and accurate address of the recipient.
  • Tracking Number: A unique number generated for each shipment, allowing for parcel tracking.
  • GLS Service Type: The specific GLS service selected for the shipment.

Labeling Tips:

  • Use clear, legible print for all label information.
  • Ensure the label is securely attached to the package, avoiding creases or damage.
  • Avoid covering any existing barcodes or labels on the package.

Getting Your Parcel Picked Up or Dropped Off

GLS offers flexible options for picking up your parcel or dropping it off at a designated location.

Pickup Options:

  • Scheduled Pickup: You can request a scheduled pickup at your convenience. Contact GLS to arrange a pickup time and provide your details.
  • Drop-off Locations: GLS has a network of service points, partner locations, and authorized parcel shops where you can drop off your parcel. Locate a convenient drop-off point using the GLS website or app.

Drop-off Procedure:

  • Labeling: Ensure the shipping label is properly attached to the parcel.
  • Payment: If necessary, make payment for the shipping costs at the drop-off location.
  • Confirmation: Receive confirmation from the GLS staff that your parcel has been accepted.

Tracking Your Parcel

Once your parcel is picked up or dropped off, you can track its progress using the GLS tracking system.

Tracking Information:

  • Tracking Number: Obtain the tracking number from the GLS website or app after creating the shipping label or dropping off the parcel.
  • Tracking Website: Visit the GLS website and enter the tracking number to view the parcel’s status.
  • App: Download the GLS app on your mobile device for convenient tracking updates.

Estimated Delivery Times:

GLS provides estimated delivery times for different services based on the origin and destination. However, actual delivery times may vary depending on unforeseen circumstances, such as holidays or weather conditions.

Delivery Notifications:

GLS offers notifications via text message or email to inform the recipient about delivery attempts and successful delivery. You can set up these notifications during the online label creation process.

Shipping Rates and Costs

GLS shipping rates are calculated based on several factors, allowing you to estimate the costs before sending your parcel.

Rate Calculator:

Visit the GLS website to access their rate calculator. Enter the details of your shipment, including the origin, destination, parcel weight, and dimensions. The rate calculator will provide you with an estimated shipping cost.

Factors Affecting Price:

  • Destination: The distance between the sender and recipient significantly influences shipping costs.
  • Parcel Weight and Dimensions: Heavier and larger parcels generally incur higher shipping rates.
  • Service Type: Express services typically have higher rates compared to standard delivery options.

Payment Options:

GLS offers various payment methods for shipping costs:

  • Online Payments: Pay for your shipment directly through the GLS website or app.
  • Credit Card: Use a credit card to pay at GLS service points or authorized locations.
  • Cash: Pay in cash at GLS service points or designated locations.

Insurance and Liability

GLS offers insurance options to protect your parcel against damage or loss during transit.

Insurance Options:

  • Standard Coverage: GLS provides basic insurance coverage for every shipment.
  • Optional Insurance: You can purchase additional insurance for higher-value items to increase coverage.


GLS’s liability for damage or loss of a parcel during transit is limited to the declared value of the goods or the standard coverage amount, whichever is lower. Refer to the GLS terms and conditions for detailed information on liability and compensation.

Claim Process:

If your parcel is damaged or lost during transit, you can file a claim with GLS. Contact customer service to report the issue and follow their instructions for filing a claim.

Customer Service and Support

GLS has a dedicated customer service team available to answer your questions and assist you with any issues.

Contact Information:

  • Phone Number: Contact the GLS customer service hotline directly for immediate assistance.
  • Email Address: Send an email to the GLS customer service team for non-urgent inquiries.
  • Website Contact Form: Submit a contact form on the GLS website for general inquiries or feedback.
  • Social Media Accounts: Connect with GLS on their social media accounts for updates and assistance.

Common Issues:

  • Missed Pickup: If you miss the scheduled pickup, contact GLS customer service to reschedule or find an alternative drop-off location.
  • Parcel Delays: If your parcel is delayed, track its progress using the GLS tracking system and contact customer service for updates.
  • Damaged or Lost Parcel: If your parcel is damaged or lost, file a claim with GLS and follow their instructions.

FAQ Section

Frequently Asked Questions:

  • Q: What happens if I miss the scheduled pickup?
    • A: If you miss the scheduled pickup, contact GLS customer service to reschedule or find an alternative drop-off location.
  • Q: Can I send a parcel to a PO box?
    • A: GLS generally does not deliver to PO boxes. Contact GLS customer service to confirm if delivery is possible to a specific PO box.
  • Q: What are the customs regulations for international shipments?
    • A: For international shipments, it is essential to comply with customs regulations of both the sending and receiving countries. GLS can provide information on customs requirements and procedures.
  • Q: How long does it take to get a refund for a returned parcel?
    • A: The processing time for refunds for returned parcels varies depending on the circumstances. Contact GLS customer service for information on specific refund procedures.
  • Q: How can I find a GLS service point near me?
    • A: Use the GLS website or app to locate a GLS service point near your location.


Sending a parcel with GLS in France is a straightforward process with various options to suit your needs. By following the guidelines outlined in this comprehensive guide, you can ensure your parcels arrive safely and on time. Remember to choose the right GLS service, prepare your parcel properly, and use the tracking system to stay informed about its progress. GLS’s customer service team is available to assist you with any questions or concerns you may have. For more detailed information and updates on services, rates, and regulations, visit the GLS website and explore their resources.