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How to Track Your GLS Parcel: A Step-by-Step Guide


GLS is a well-respected shipping company operating across numerous countries. In today’s digital age, where online shopping is the norm, tracking your parcels has become essential for ensuring timely delivery and peace of mind. This comprehensive guide will walk you through the process of tracking your GLS parcel, providing a step-by-step approach to make it a simple and straightforward experience.

Table of Contents

Understanding GLS Tracking Numbers

A GLS tracking number is a unique identifier assigned to your parcel, acting as a digital fingerprint that enables you to monitor its journey from origin to destination. This number is crucial for staying informed about the location and status of your shipment.

Types of GLS Tracking Numbers

Depending on factors like the origin and destination of your shipment, as well as the service type (e.g., express or standard), GLS tracking numbers can have different formats. While the specific format may vary, they all fulfill the same purpose – identifying and tracking your parcel.

Where to Find Your Tracking Number

Your GLS tracking number is typically found in the following places:

  • Order confirmation emails: Most online retailers include the tracking number in their order confirmation emails, sent after you place your order.
  • Shipping labels: The tracking number is usually printed directly on the shipping label attached to your parcel.
  • GLS website: If you’ve registered with GLS or have access to your account, you might find your tracking number in the order history section.

Tracking Your GLS Parcel – The Methods

GLS offers multiple convenient ways to track your parcel, catering to different preferences and levels of tech savviness. Let’s explore each method in detail:

Method 1: Tracking via the GLS Website

The GLS website is the most comprehensive platform for tracking your parcels. To access it:

  1. Navigate to the GLS website: Visit the official GLS website (e.g., for the global website or the relevant country-specific website).
  2. Locate the tracking section: Most GLS websites have a prominent “Track & Trace” or “Tracking” section.
  3. Enter your tracking number: Enter your GLS tracking number into the designated field.
  4. Click “Track” or “Search”: Once you’ve entered the tracking number, click the appropriate button to initiate the search.
  5. Review the tracking information: The tracking page will display the current status of your parcel, its location, estimated delivery date, and any relevant updates.

Method 2: Using the GLS Mobile App

For on-the-go tracking, GLS provides a user-friendly mobile app.

  1. Download the GLS app: Search for “GLS” in your mobile device’s app store (e.g., Google Play Store, Apple App Store) and download the official GLS app.
  2. Open the app and log in: Launch the app and log in to your account if necessary.
  3. Enter your tracking number: Input your GLS tracking number into the app’s search bar.
  4. Track your parcel: The app will display the same tracking information as the GLS website, allowing you to monitor your shipment’s progress conveniently.
  5. Utilize additional features: Depending on the app version, you might find additional features like the ability to save tracking numbers, set notifications for shipment updates, and access customer support.

Method 3: Tracking via Email or SMS Notifications

GLS offers automatic updates via email or SMS notifications, keeping you informed about your parcel’s progress.

  • Subscribe to notifications: You can usually opt-in for these notifications by providing your email address or phone number when you place your order. Alternatively, check your GLS account settings to adjust your notification preferences.
  • Receive updates: Once you’ve subscribed, you’ll receive email or SMS alerts whenever your parcel’s status changes, such as when it’s picked up, processed, in transit, or delivered.

Troubleshooting and Common Issues

While tracking your GLS parcel is generally straightforward, occasionally you may encounter challenges or unexpected situations. Here are some common issues and how to address them:

Tracking Information Not Available

If the tracking information for your parcel isn’t available, it could be due to several reasons:

  • Parcel not yet processed: If your parcel has recently been shipped, it might take some time for GLS to scan and update its status.
  • Technical glitches: Sometimes, GLS’s tracking system may experience temporary outages or glitches.
  • Incorrect tracking number: Double-check that you’ve entered the correct tracking number. A single digit error can prevent tracking information from being displayed.

Troubleshooting steps:

  • Wait a few hours: If the parcel is very new, give it some time for GLS to process it and update the tracking information.
  • Refresh the tracking page: Try reloading the tracking page or clearing your browser’s cache.
  • Verify the tracking number: Ensure you’ve entered the correct tracking number, paying close attention to any special characters.
  • Contact GLS: If the issue persists, contact GLS customer support with your tracking number and order details for assistance.

Delayed Deliveries or Missing Parcels

If your parcel is delayed or appears to be missing, several factors could be at play:

  • Weather conditions: Severe weather events can impact transportation and delivery schedules.
  • Traffic delays: Heavy traffic, particularly during peak hours, can lead to shipment delays.
  • Incorrect address: Ensure the shipping address provided was accurate. Even a small error can lead to misdirection.
  • Customs clearance: International shipments may experience delays during customs clearance.
  • Package handling issues: In rare cases, packages can be damaged or mishandled during transit.

Reporting delays or missing parcels:

  1. Check the tracking information: Review the tracking updates to understand the reason for the delay or missing parcel.
  2. Contact GLS: Contact GLS customer support immediately, providing your tracking number, order details, and any relevant information.
  3. File a claim: If your parcel is confirmed lost or damaged, GLS may require you to file a claim, so be prepared to provide supporting documentation.

Incorrect Tracking Information

Occasionally, tracking information may be inaccurate or inconsistent. If you notice any discrepancies, it’s essential to verify the information and take necessary actions:

  • Double-check the tracking number: Ensure you’re looking at the correct tracking information.
  • Contact GLS: If you’re certain the information is incorrect, contact GLS customer support to report the issue and receive accurate updates.


Here are answers to some common questions regarding tracking your GLS parcel:

Q: What if I don’t have my tracking number?

A: If you don’t have your tracking number, you can usually retrieve it from the following sources:

  • Contact the sender: Contact the retailer or the individual who sent you the parcel and request the tracking number.
  • Contact GLS: You can contact GLS customer support with your order details (such as order number, sender’s name, and delivery address) and they may be able to provide you with the tracking number.

Q: What happens if my package is lost or damaged?

A: If your package is lost or damaged, you should immediately contact GLS customer support. They will guide you through their claims process and provide any necessary documentation.

GLS claims procedure generally involves:

  1. Reporting the loss or damage: Contact GLS with your tracking number, order details, and a detailed description of the issue.
  2. Providing supporting documentation: You may need to provide proof of purchase or other relevant documentation.
  3. Filing a claim: GLS will guide you on how to file a claim and initiate the investigation process.

Note: The specific procedures for claims may vary depending on your location and the type of shipment.

Q: What are the delivery timeframes for GLS shipments?

A: Delivery times for GLS shipments can vary depending on the origin, destination, and service type (e.g., standard or express).

  • Domestic shipments: Within the same country, GLS typically delivers parcels within a few business days.
  • International shipments: International shipments may take longer, with delivery times ranging from a few days to several weeks depending on the distance and customs clearance procedures.

For specific delivery estimates, check the GLS website or contact GLS customer support for more information.

Q: How can I contact GLS for assistance?

A: GLS provides multiple ways to reach their customer support team:

  • Phone: Check the GLS website for the relevant phone number for your location.
  • Email: Visit the GLS website to find the appropriate email address for customer support.
  • Contact form: Most GLS websites have a contact form where you can submit inquiries.
  • Live chat: Some GLS websites may offer live chat support for immediate assistance.


Tracking your GLS parcel is now a streamlined process thanks to the multiple options offered by GLS. Whether you prefer the convenience of the GLS website, the portability of the mobile app, or the automated updates via email or SMS, you can stay informed about your shipment’s progress every step of the way. Remember, if you encounter any issues, don’t hesitate to contact GLS customer support for prompt assistance.

Stay tuned for more informative blog posts on various shipping and logistics topics!