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GLS Tracking International: Everything You Need to Know


Imagine this: you’ve just placed an order for a unique item from a foreign online shop. Excitement fills you as you eagerly await its arrival. But the question lingers: how can you track the journey of your package across borders? Enter GLS, a global parcel delivery service known for its extensive international network and commitment to reliable service. This blog post is your comprehensive guide to GLS tracking, providing all the information you need to monitor your international shipments with confidence.

Table of Contents

Understanding GLS Tracking

GLS offers various ways to track your shipments, ensuring you stay informed every step of the way. Here’s a breakdown of the available tracking options:

Types of Tracking:

  • Online Tracking: GLS’s website is your primary hub for tracking your international shipments. Simply visit their tracking portal and enter your unique tracking number. The website provides clear and concise information about your package’s location, status, and estimated delivery date.
  • SMS and Email Notifications: For even more real-time updates, you can opt for SMS and email notifications. GLS will automatically send you alerts regarding changes in your shipment status, ensuring you’re always in the loop.
  • Customer Service: If you encounter any difficulties or have questions regarding your tracking information, GLS’s dedicated customer service team is available to assist you.

Tracking Number:

  • Obtaining Tracking Numbers: Your tracking number is your key to unlocking detailed shipment information. You’ll typically receive this number through your order confirmation email or on the shipping label attached to your package.
  • Types of Tracking Numbers: GLS utilizes different tracking number formats depending on the shipment’s destination and type. International shipments might have a distinct tracking number format compared to domestic deliveries.

Tracking Details:

  • Basic Information: When tracking your shipment, expect to find essential details such as:
    • Shipment Status: The current stage of your package’s journey (e.g., “In transit,” “Delivered”).
    • Location: The current location of your package, typically updated in real-time.
    • Estimated Delivery Date: A projected arrival date based on the package’s current location and anticipated shipping speed.
  • Advanced Details: GLS may also provide more detailed information, depending on the specific tracking options available:
    • Scan History: A complete record of scan events, indicating where and when your package was scanned.
    • Delivery Attempts: Information regarding delivery attempts and any potential delays or issues.

Steps to Track Your GLS International Shipment

Tracking your GLS international shipment is a straightforward process. Here’s a step-by-step guide to help you get started:

  • Step 1: Visit the GLS website: Navigate to the GLS tracking portal.
  • Step 2: Enter the tracking number: Look for the designated field on the GLS website where you can enter your unique tracking number.
  • Step 3: View shipment details: Once you enter the tracking number, click on the “Track” or “Search” button to retrieve detailed information about your shipment.
  • Step 4: (Optional) Sign up for updates: For continuous updates on your shipment’s progress, you can sign up for GLS’s notification services. Simply provide your email address or mobile number, and you’ll receive real-time alerts about any changes in your package’s status.

Using the GLS Mobile App

Staying up-to-date on your shipment’s progress is now more convenient than ever with the GLS mobile app. Available for both Android and iOS devices, the GLS app provides a user-friendly interface for tracking your shipments.

App Features:

  • Track Multiple Shipments: Manage multiple shipments concurrently, simplifying your tracking experience.
  • Offline Tracking: Access essential tracking details even when you’re offline, eliminating the need for constant internet connectivity.

Downloading the App:

  • Android
  • iOS

Troubleshooting Tracking Issues

While GLS strives for seamless tracking, occasional issues may arise. Here are some common problems and how to troubleshoot them:

  • Incorrect Tracking Number: Double-check the accuracy of your tracking number. A single misplaced digit can render your tracking information inaccessible.
  • Delayed Updates: In some cases, tracking updates may be slightly delayed. Give the GLS system some time to process the latest information.
  • No Information Found: If you’re unable to locate tracking information, contact GLS customer service. They can help resolve the issue and provide you with the most up-to-date information.

Additional Information

Delivery Times:

  • GLS international delivery times vary depending on the destination country, the specific route, and any customs clearance procedures involved. Generally, GLS aims to deliver packages within a reasonable timeframe, considering the international distance.

Shipping Fees:

  • GLS international shipping fees are calculated based on factors such as the destination country, the package weight, and the chosen delivery service (e.g., standard, express).


  • GLS offers optional insurance options to protect your shipments against loss or damage during transit. This provides an added layer of security and peace of mind, especially for valuable items.


  • Q: What if my tracking number isn’t working?
    • A: First, double-check the accuracy of your tracking number. If you’re certain it’s correct, contact GLS customer service for assistance.
  • Q: How can I change my delivery address for an international shipment?
    • A: Contact GLS customer service as soon as possible to request a change in your delivery address.
  • Q: What happens if my shipment is delayed?
    • A: Check your tracking information for updates. If your shipment is delayed due to unforeseen circumstances, GLS will typically notify you via email or SMS.
  • Q: Can I track multiple shipments with one GLS tracking number?
    • A: No, each GLS shipment has a unique tracking number. You can track multiple shipments by entering each tracking number separately.
  • Q: How do I get a refund for a lost or damaged package?
    • A: Contact GLS customer service to initiate a claim for a lost or damaged package. They will guide you through the claims process and provide information on potential refunds.
  • Q: What are the GLS shipping restrictions for international packages?
    • A: GLS may have restrictions on certain items that cannot be shipped internationally. Refer to the GLS website or contact their customer service team for specific information regarding restricted items.


Tracking your GLS international shipments is now a breeze with the comprehensive tracking options available. From online tracking and mobile app convenience to real-time notifications and dedicated customer service, GLS empowers you to stay informed and confident about your package’s journey. By utilizing the resources and information provided in this guide, you can navigate the world of international shipping with ease and ensure your valuable items arrive safely and on time.