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Understanding GLS Tracking Numbers: What Do They Mean?


GLS is a major logistics company known for its reliable and efficient parcel delivery services across Europe. In today’s fast-paced world, where online shopping is ubiquitous, tracking our packages becomes crucial. Understanding the intricacies of GLS tracking numbers is essential to stay informed about the whereabouts of our shipments and ensure timely delivery. This comprehensive guide will demystify GLS tracking numbers and their meaning, providing you with all the information you need to track your packages with confidence.

Table of Contents

What is a GLS Tracking Number?

A GLS tracking number is a unique code assigned to each shipment you make with GLS. Think of it as a digital fingerprint for your package, allowing you to track its journey from the moment it leaves the sender to its arrival at your doorstep. This tracking number serves as a key to unlocking real-time information about your package’s location and status, providing you with valuable insights into its progress.

How to Find Your GLS Tracking Number

Finding your GLS tracking number is usually straightforward. Here are the common ways to access this vital piece of information:

  • Order Confirmations: Most online stores send you an order confirmation email, which often includes your GLS tracking number.
  • Shipping Emails: Once your package is shipped, the retailer will send you a shipping confirmation email that also contains the tracking number.
  • Retailer Account Dashboard: Many online stores offer account dashboards where you can find tracking information for your orders, including the GLS tracking number.
  • Packing Slips: If you receive your package directly, the accompanying packing slip will typically include the GLS tracking number.

Deciphering the GLS Tracking Number

Now that you’ve located your tracking number, let’s break down how to understand the information it reveals.

Step 1: Head over to the GLS Tracking website.

Step 2: Enter your tracking number into the designated field and initiate the search.

Step 3: The GLS tracking system will provide a series of status updates, each offering valuable insight into your package’s journey:

  • “In Transit”: Your package is currently on the move between different GLS facilities.
  • “At GLS Facility”: Your package has arrived at a GLS location and is being processed.
  • “Out for Delivery”: Your package is currently being delivered to its final destination.
  • “Delivered”: Congratulations! Your package has reached its recipient successfully.
  • “Delivery Attempted”: The GLS delivery driver attempted to deliver your package, but was unable to do so. This could be due to various reasons, such as the recipient being unavailable, an incorrect address, or access issues.
  • “Exception”: An unexpected event has occurred during the shipment process, potentially impacting the delivery timeline. This might involve delays due to weather conditions, unforeseen circumstances, or other disruptions.

Step 4: By reviewing these status updates, you can gain a clear understanding of your package’s progress and estimate its arrival time.

Step 5: The GLS tracking website also often provides an “Estimated Delivery Date.” This feature is extremely useful for planning purposes, especially when you are expecting a package for a particular event or occasion.

Common GLS Tracking Number Issues

While GLS tracking is generally reliable, occasionally you might encounter certain issues that can prevent you from tracking your package accurately. Here’s a breakdown of common problems and how to address them:

  • Problem 1: Incorrect or Invalid Tracking Number: The most common issue is simply entering an incorrect or invalid tracking number. Double-check the number you have for any typos or mistakes.

  • Problem 2: Tracking Number Not Yet Associated with a Shipment: Sometimes, a tracking number is generated before the package is actually shipped. In such cases, the tracking system may not show any information until the package is physically handed over to GLS.

  • Problem 3: Technical Glitches on the GLS Website: Like any online platform, the GLS website can occasionally experience technical glitches. If you’re unable to track your package, try refreshing the page, clearing your browser cache, or accessing the website from a different device.

  • Problem 4: Package Lost or Delayed: Unfortunately, package loss or delays can happen. If your package hasn’t been updated for an extended period, and you suspect it might be lost or delayed, it’s time to take action.

Troubleshooting Steps:

  • Double-check your tracking number for accuracy. Ensure you have entered the correct information without any typos.
  • Wait for a short period before retrying the search. It might take some time for the tracking system to update with the latest information.
  • Contact GLS customer support for assistance. If you’ve exhausted all other troubleshooting options, reaching out to GLS customer support is the best course of action.

What to Do If Your Package Is Lost or Delayed

If you’re concerned about a lost or delayed package, it’s essential to take the necessary steps to resolve the issue:

  • Step 1: Contact the retailer where you placed your order for initial assistance. They may be able to provide you with more information about the package’s whereabouts or offer a solution.

  • Step 2: Utilize the “Track and Trace” feature on the GLS website for more information. This feature allows you to access more detailed information about your package’s status and any potential delays.

  • Step 3: If you are unable to resolve the issue with the retailer or through the GLS tracking website, contact GLS customer support directly. They can investigate the matter further and provide you with an update on your package’s location.

  • Step 4: If a lost package is confirmed, you may be eligible to file a claim with GLS. This process typically involves providing documentation, such as the tracking number and proof of purchase, to support your claim.

FAQ Section

Q: What does the GLS tracking status “Exception” mean?

A: The “Exception” status indicates that an unexpected event has occurred during the shipment process, which may affect the delivery timeline. This could be due to weather conditions, unforeseen circumstances, or other disruptions. To get more information about the specific exception, you can contact GLS customer support.

Q: What should I do if my package is delayed due to bad weather?

A: Bad weather conditions can cause significant delays in package delivery. GLS typically makes every effort to deliver packages within the expected timeframe, but extreme weather events may necessitate delays. To stay updated on any weather-related delays, monitor the GLS website or contact GLS customer support for specific information about your package.

Q: Can I change my delivery address after the package has been shipped?

A: In most cases, it is not possible to change the delivery address once the package has been shipped. However, if you have urgent circumstances, you can contact GLS customer support and explain your situation. They may be able to assist you with making an address change, depending on the specific circumstances.

Q: What happens if I’m not home when the package is delivered?

A: If you are not home when the package is delivered, the GLS delivery driver will typically leave a notification card at your address. This card will provide you with instructions on how to collect your package from a nearby GLS facility or arrange a redelivery.

Q: Can I track my package using a mobile app?

A: GLS does not have a dedicated mobile app for package tracking. However, you can access the GLS tracking website on your mobile device’s web browser to track your packages.


Understanding GLS tracking numbers is crucial for staying informed about your package’s journey and ensuring a smooth delivery experience. By following the steps outlined in this guide, you can easily track your packages and stay up-to-date on their progress. Remember that if you encounter any issues with tracking or have questions, don’t hesitate to contact GLS customer support for assistance. They are available to provide you with personalized support and guidance.