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How to Contact PostNL: Phone Numbers, Email, Live Chat & More

Frustrated trying to get in touch with PostNL? You’re not alone. Navigating customer service lines can be tricky, but we’ve got you covered. This guide breaks down all the contact methods, plus tips to help you efficiently resolve your issue.

Table of Contents (Click to navigate)

  1. Before You Contact PostNL
  2. Contact Methods
  3. Tips for Effective Communication
  4. FAQs

Before You Contact PostNL

While reaching out to customer service is always an option, sometimes a quick search on the PostNL website can provide the answers you need without the wait.

  • Track & Trace: The PostNL website features a user-friendly “Track & Trace” tool. Simply enter your tracking number for real-time updates on your package’s location and estimated delivery time. This is often the fastest way to get a sense of your package’s whereabouts.
  • FAQs: PostNL has a comprehensive FAQ section addressing common questions about deliveries, pickups, international shipping, and more. Before picking up the phone, browse through these resources – you might find the solution you need.
  • My Package: Registered PostNL users can access “My Package,” a platform to manage deliveries, reschedule delivery attempts, and initiate returns. This can be a great self-service option for handling various aspects of your shipments.

Important: Before contacting PostNL, make sure you have your tracking number and any relevant order details on hand. This will help customer service representatives assist you more efficiently.

Contact Methods

PostNL offers multiple channels for reaching their customer service team. Choose the method that best suits your urgency and preference.


PostNL contact number: 088 – 22 55 555 (from the Netherlands) or +31 88 – 22 55 555 (from abroad)

Hours of Operation: Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.

Tip: Have your tracking number ready when you call. This will allow the customer service agent to access your information quickly, saving you valuable time.


General Inquiries: While PostNL encourages using their online contact form for most inquiries, for general matters, you can try reaching them at

Specific Departments: PostNL often provides specific email addresses or online forms for particular departments or issues. It’s always recommended to check their website for the most up-to-date contact information.

Response Time: Be prepared for potential delays in email responses, as it’s generally not the quickest way to receive support.

Tip: When emailing PostNL, be sure to:
* Provide clear and concise information about your issue or question.
* Include your tracking number, order details, and any relevant attachments (e.g., photos, screenshots).
* Use a descriptive subject line to help PostNL categorize your inquiry.

Live Chat

Live chat is a convenient way to get real-time assistance from a PostNL representative. To access live chat:

  • Visit the PostNL website.
  • Usually, a chat window will be visible in the bottom corner of the screen. Click on it to start a conversation.
  • If you don’t see a chat window, navigate to the “Contact” or “Customer Service” section. There should be a link to initiate a live chat session.

Availability: Live chat is typically available during PostNL’s business hours. Check the website for specific operating times.

Social Media

You can find PostNL on various social media platforms, which can be helpful for general inquiries or following up on existing issues.

  • Facebook:
  • Twitter:
  • [You can add other relevant social media platform links here.]

Caution: While social media offers a way to connect with companies, it’s not recommended for sharing sensitive personal information like tracking numbers or account details publicly.

Tips for Effective Communication

Regardless of how you choose to contact PostNL, keep these tips in mind to improve your chances of a smooth and successful resolution:

  • Be Clear and Concise: State your problem or question directly and avoid including unnecessary background information.
  • Provide Details: The more relevant details you can provide upfront (tracking number, order date, specific concerns), the better equipped the customer service representative will be to assist you.
  • Be Patient: Customer service teams often handle a large volume of requests. Remain patient if you experience hold times or if a response is slightly delayed.


Here are answers to some frequently asked questions you might have about contacting PostNL:

  • Why am I being asked to prove I’m human on the PostNL website?

    Like many websites, PostNL uses security measures to protect user data and prevent automated bots from accessing their systems. These security measures might include CAPTCHAs (e.g., selecting images that match a description or typing in distorted text) or other verification methods.

  • What is the purpose of the [Mention specific element from the HTML, but DON’T directly copy the HTML code itself] on the PostNL website?

    This appears to be an error. It seems that an element from a different website, potentially related to API requests, is mistakenly appearing on PostNL’s site. This is not related to PostNL’s customer service or contact information.

  • Can I access my PostNL information through an API?

    Currently, PostNL does not offer public API access for individuals to manage their accounts or track shipments. To access your PostNL information, utilize their website login, the “My Package” section, or contact their customer service directly using the methods outlined in this blog post.