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Navigating the World of Mail Forwarding with La Poste: A Comprehensive Guide

Moving to a new city or country, or simply needing a temporary address for mail? La Poste, the French postal service, offers a reliable and convenient mail forwarding service that can help you stay connected and manage your correspondence effortlessly, even internationally. This guide will walk you through the entire process, from account setup to managing your forwarding service, ensuring a smooth transition for your mail.

Table of Contents

  • Introduction
  • Step-by-Step Guide:
    • 1. Sign Up for a La Poste Account
    • 2. Choose a Forwarding Address
    • 3. Specify Forwarding Instructions
    • 4. Manage Your Forwarding Service
    • 5. Understand Costs and Duration
    • 6. Tips for Successful Mail Forwarding
  • Frequently Asked Questions
  • Conclusion


La Poste’s mail forwarding service provides a secure and efficient solution for individuals and businesses needing to manage their mail while on the move or requiring a temporary address. Whether you’re relocating, traveling frequently, or simply prefer to keep your personal address private, La Poste’s service offers a comprehensive range of options to cater to your needs.

Step-by-Step Guide:

1. Sign Up for a La Poste Account

The first step in setting up mail forwarding is creating a La Poste account. You can choose between two options:

  • “Address” service: This option is designed for personal mail forwarding within France. You can select any address within France as your forwarding address, making it ideal for individuals moving within the country.
  • “Colissimo” service: This service provides international mail forwarding options, enabling you to receive and redirect mail from various countries worldwide.

Important Note: You can find detailed information about each option and the associated costs on the official La Poste website. You’ll need to provide your personal details and address information during the signup process.

2. Choose a Forwarding Address

Once you have a La Poste account, you’ll need to select a physical address for your mail forwarding. This can be a personal address, a business address, or even a specific department within a company, depending on your needs and the chosen service.

Important Note: Ensure you provide accurate address details to ensure your mail reaches the correct destination. The La Poste website often provides a tool to verify and confirm your chosen address.

3. Specify Forwarding Instructions

After choosing a forwarding address, you need to set up your forwarding rules. This involves specifying where you want your mail to be sent, be it your current address, a new home or office address, another country, or even digitally via email or an online portal. You can personalize your instructions to meet your specific requirements.

Important Note: Remember to review and update your forwarding instructions regularly, especially if you move or change your contact information.

4. Manage Your Forwarding Service

Once your mail forwarding service is set up, you can manage it directly through the La Poste website or mobile app. This gives you convenient access to various features, including:

  • Viewing incoming mail notifications: Stay informed about incoming mail through real-time notifications.
  • Updating your forwarding address: Easily modify your forwarding address if your location changes.
  • Changing your forwarding instructions: You can update your instructions to suit your evolving needs.
  • Tracking mail delivery: Follow the progress of your mail shipments.
  • Requesting additional services: Explore options like mail opening, repackaging, and document scanning.

5. Understand Costs and Duration

La Poste’s mail forwarding service comes with varying costs depending on the chosen option, duration, and additional services. You can typically find a pricing breakdown on their website, outlining monthly and yearly subscription fees. Keep in mind that international mail forwarding often involves additional fees.

6. Tips for Successful Mail Forwarding:

To ensure smooth and efficient mail forwarding, consider these helpful tips:

  • Keep your contact information updated: Regularly update your contact details to avoid missed mail.
  • Communicate address changes: Notify banks, subscriptions, and other relevant parties about your new address.
  • Use a secure forwarding address: Choose a secure forwarding address for sensitive documents or confidential mail.
  • Explore alternative solutions for large or bulky items: Consider alternative shipping methods for large items or bulky parcels.

Frequently Asked Questions

This section addresses common questions regarding La Poste’s mail forwarding service, helping you navigate the process with ease.

1. What happens to mail received before setting up forwarding?
If mail arrives at your old address before you activate your forwarding service, it will be handled according to La Poste’s standard procedures. This may include storage, return to sender, or delivery to a local post office for pickup. It’s recommended to activate your service as soon as possible to avoid any delays or issues.

2. Can I forward mail from multiple addresses to a single destination?
Yes, you can typically forward mail from multiple addresses to a single destination using La Poste’s service. However, you might need to create separate forwarding accounts for each address, depending on the chosen plan and specific forwarding requirements. It’s best to consult the La Poste website or contact their customer service for clarification.

3. Can I forward mail to a PO box?
Yes, you can generally forward mail to a PO box address. However, it’s important to verify with La Poste if there are any specific restrictions or requirements regarding forwarding to PO boxes, as regulations might vary depending on the country and address type.

4. What happens to mail if I don’t have a permanent address?
If you lack a permanent address, you may still be able to use La Poste’s mail forwarding service. However, you’ll need to select a temporary forwarding address, which could be a friend’s or relative’s address, a business address, or even a temporary accommodation location. You’ll need to manage your forwarding address regularly, especially if you move or your temporary arrangement changes.

5. Can I access my mail online?
While La Poste’s service provides online access to manage your forwarding account and track shipments, you cannot typically access the content of your mail online unless you opt for additional services like mail scanning or digital forwarding. However, you can receive email notifications when new mail arrives at your forwarding address.

6. Are there any limitations on the types of mail I can forward?
La Poste generally accepts most types of mail for forwarding, including letters, envelopes, postcards, and small parcels. However, there may be limitations on forwarding specific items, such as hazardous materials, perishable goods, or large oversized packages. It’s always best to consult La Poste’s website or contact their customer service for any specific restrictions.

7. How do I cancel my forwarding service?
To cancel your La Poste forwarding service, you can typically do so through your online account. Follow the instructions provided on their website or contact their customer support for assistance. It’s advisable to allow ample time for the cancellation process to be completed and for any remaining mail to be delivered to your forwarding address.

8. What if my mail gets lost or damaged during forwarding?
La Poste generally provides insurance for mail forwarding, covering loss or damage during transit. However, specific coverage details and limitations might vary depending on the chosen service and forwarding option. You can find more information about insurance coverage on their website or contact their customer service for clarification.


Setting up and managing mail forwarding with La Poste can be a simple and efficient process. By understanding the various options, navigating the steps outlined in this guide, and keeping in mind the helpful tips provided, you can ensure your mail is handled effectively and reaches its destination on time. With La Poste’s reliable service and convenient online management features, you can stay connected, maintain privacy, and manage your correspondence effortlessly, even when you’re on the move. Remember to consult La Poste’s website for the latest information, pricing details, and support resources.