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Tracking Your La Poste Package: A Simple Guide for English Speakers

Waiting for a package from France? The excitement is real, but so is the anxiety when it feels like your package is lost in translation (literally!). Navigating La Poste’s website can be tricky for non-French speakers, leaving you feeling like you’re playing a game of “Where’s My Parcel?”.

Don’t worry, we’ve got you covered! This comprehensive guide will walk you through tracking your La Poste package from start to finish, in plain English. You’ll be able to follow your package’s journey with confidence, knowing exactly when to expect your delivery.

Table of Contents

Finding Your Tracking Number

The first step in tracking your La Poste package is finding your tracking number. This unique code acts as your package’s passport, allowing you to follow its every move. Here’s where you can usually find it:

  • Shipping confirmation emails: Check your inbox for an email from the sender. Most sellers will include the tracking number in their shipping confirmation email.
  • Receipts and invoices: If you purchased the item online, the tracking number may be included on your receipt or invoice.
  • Packing slips: If you received the package in person, the tracking number will likely be on the packing slip.

Remember: Always double-check that you’ve entered the correct tracking number. Even a single digit error can lead to inaccurate information.

Accessing the La Poste Website

Now that you’ve got your tracking number, it’s time to head over to the La Poste website. You’ll be able to track your package right there. Here’s how:

  1. Visit the La Poste website
  2. Select English: Look for a language selection option on the website. You should find an English language option to navigate the site comfortably.
  3. Find the tracking section: Locate the section for tracking packages. It’s usually prominently displayed on the website, often with an icon of a package or a magnifying glass.

If you prefer a more user-friendly interface, you can also use third-party tracking websites or apps. Many popular options allow you to enter your La Poste tracking number and track your package’s progress.

Entering Your Tracking Number

Once you’re on the La Poste tracking page, you’ll need to enter your tracking number. Here’s how:

  1. Locate the tracking field: You’ll see a designated field where you need to type your tracking number. It might be labeled “Track Your Package”, “Track by Number”, or something similar.
  2. Enter your tracking number: Carefully type in the tracking number you found earlier.
  3. Start the tracking process: Click the “Track” button, or a similar option, to initiate the tracking process.

Understanding Your Tracking Information

The La Poste tracking page will display your package’s current status and its journey history. While the status updates may be in French, we’ve translated the most common ones for you:

  • “En cours de traitement” (“In process”): This means your package is being processed at a La Poste facility.
  • “En livraison” (“Out for delivery”): Your package is on its way to your delivery address.
  • “Livré” (“Delivered”): Your package has been delivered!

While these are the most common updates, you might see other less familiar status updates. Don’t worry, you can always find a detailed description of the update on the La Poste website, even in English.

Keep an eye out for any potential delays or exceptions. If your package is delayed or encounters problems, you’ll see an update explaining the reason.

Using La Poste’s Mobile App

For real-time updates and notifications, consider using La Poste’s mobile app. This convenient app keeps you informed about your package’s progress, right on your smartphone.

  1. Download the app: You can find the app, called “La Poste,” in the iOS App Store or Google Play Store.
  2. Log in or sign up: Once downloaded, log in to your account or create a new one if you don’t have one yet.
  3. Track your package: Enter your tracking number and begin tracking.

The La Poste app offers features like:

  • Real-time updates: See the most recent status updates as they happen.
  • Delivery notifications: Receive push notifications when your package is out for delivery or has been delivered.

What to do if You Can’t Track Your Package

Sometimes, tracking information might not be immediately available or might be missing. Don’t panic! There are a few reasons this could happen:

  • The seller hasn’t yet provided tracking information: Some sellers may not provide tracking numbers until the package has left their location.
  • The tracking number is invalid: A typo or incorrect number can prevent you from tracking your package.
  • The package is in a remote location with limited tracking updates: La Poste may not have immediate updates for packages in certain areas.

If you’re unable to track your package, here’s what you can do:

  • Contact the seller: Reach out to the seller and inquire about the tracking number or any delays.
  • Double-check the delivery address: Make sure the delivery address on your order is correct.
  • Contact La Poste customer service: If you’ve tried the above steps and still can’t track your package, contact La Poste customer service for assistance.

Frequently Asked Questions

Here are some common questions you might have about tracking La Poste packages:

Can I track my package with just the seller’s order number?

Unfortunately, you can’t typically track a La Poste package using only the seller’s order number. La Poste’s tracking system requires a unique tracking number, which is usually provided by the seller or courier service. However, if you’ve only got the order number, it’s worth contacting the seller directly to inquire about the tracking information.

What if my package has been delayed or lost?

If your package has been delayed, you’ll typically see an update explaining the reason on the tracking page. Some common reasons include:

  • Customs inspection: Packages may be delayed if they require customs inspection.
  • Bad weather: Storms or other weather conditions can impact deliveries.
  • Incorrect address: If the delivery address is incorrect or incomplete, the package might be delayed while La Poste tries to locate the correct address.

If your package is lost, you’ll need to contact La Poste customer service to report it. You’ll need to provide the tracking number, proof of purchase, and any other relevant information. They will investigate the situation and provide you with updates on the status of your package.

What are La Poste’s delivery times?

Delivery times for La Poste packages vary depending on the destination, shipping method, and any potential delays.

  • Within France: Domestic deliveries typically take 2-3 days for standard shipping.
  • International deliveries: Delivery times for international packages depend on the destination country. Check La Poste’s website for estimated delivery times to your specific location.

How can I contact La Poste customer service?

If you have any questions or need assistance with tracking your La Poste package, you can contact La Poste customer service through:

  • Phone: You can find the La Poste customer service number on their website.
  • Email: La Poste has a contact form available on their website.
  • Live chat: La Poste may also offer a live chat option on their website.
  • Social media: You can also reach out to La Poste on social media platforms like Facebook and Twitter.


Tracking your La Poste package doesn’t have to be a mystery. By following these simple steps, you’ll be able to stay informed about your package’s journey from start to finish.

Remember, saving this blog post for future reference can make your next package tracking experience much smoother. And don’t hesitate to share your own tips or experiences in the comments section below!