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DHL’s MyDHL+ Platform: A Walkthrough for Businesses (and Is It Worth It?)


In today’s globalized marketplace, efficient logistics is no longer a luxury; it’s a necessity. Businesses of all sizes rely on smooth and reliable shipping processes to reach their customers, maintain competitive edge, and thrive. However, navigating the complex world of shipping can be a daunting task, often riddled with complexities and uncertainties.

Enter MyDHL+, a powerful platform designed to simplify and streamline logistics for businesses like yours. With its intuitive interface and comprehensive suite of tools, MyDHL+ promises to revolutionize how you manage your shipments, gain valuable insights, and optimize your overall shipping strategy.

This blog post serves as your comprehensive guide to MyDHL+, exploring its features, benefits, and limitations. We’ll walk you through a step-by-step exploration of the platform, providing practical tips and insights to help you determine if MyDHL+ is the right solution for your business.

Table of Contents

  • What is MyDHL+ Platform?
  • Navigating MyDHL+ Platform:
    • Registration and Login
    • Dashboard Overview
    • Creating Shipments
    • Tracking Shipments
    • Managing Documents
    • Accessing Insights and Reports
  • Benefits of MyDHL+ Platform:
    • Increased Efficiency
    • Improved Visibility and Control
    • Cost Optimization
    • Enhanced Customer Service
  • Is MyDHL+ Worth It?
    • Pros and Cons
    • Cost Factor
    • Target Audience
    • Alternatives
  • Conclusion
  • Frequently Asked Questions (FAQ)

What is MyDHL+ Platform?

MyDHL+ is a centralized platform developed by DHL, one of the world’s leading logistics providers. It acts as your single point of access for managing all your DHL services, offering a streamlined approach to shipping, tracking, and analyzing your logistics operations.

Think of MyDHL+ as your digital hub for all things DHL. It eliminates the need to navigate multiple websites or contact various departments for different shipping needs. Instead, you can manage everything from a single, user-friendly interface.

Key Features of MyDHL+:

  • Shipment Management: Easily book shipments across various modes of transportation, including air, ocean, and road, all while managing your existing shipments from a single platform.
  • Visibility and Insights: Gain real-time tracking and visibility into your shipments, allowing you to monitor their progress, anticipate potential delays, and make informed decisions. The platform also provides detailed data and reports for analyzing your shipping performance, identifying trends, and optimizing your logistics strategy.
  • Simplified Processes: MyDHL+ automates many repetitive tasks, such as generating shipping documents, calculating duties and taxes, and managing customs clearance. This streamlined approach saves you valuable time and resources, allowing you to focus on core business operations.
  • Customer Support: Access dedicated support teams and comprehensive online resources for assistance with any questions or issues you may encounter.

Navigating MyDHL+ Platform:

This section will guide you through the platform’s interface, providing a step-by-step walkthrough of its key functionalities.

Registration and Login

  1. Visit the MyDHL+ website
  2. Click on “Register” or “Sign Up”: This will take you to the registration form.
  3. Enter your information: Fill in the required details, including your name, company, email address, and password.
  4. Verify your account: You’ll receive an email with a link to verify your account.
  5. Log in to MyDHL+: Once verified, you can log in to the platform using your credentials.

Dashboard Overview

Upon logging in, you’ll be greeted by the MyDHL+ dashboard, which serves as your central control panel. Here, you’ll find a concise overview of your recent shipments, upcoming deliveries, and important notifications.

  • Navigation menu: On the left-hand side, you’ll find a navigation menu offering access to the platform’s various features and functionalities.
  • Quick links: The dashboard typically displays quick links to commonly used functions, like creating shipments, tracking packages, or accessing your account settings.

Creating Shipments

MyDHL+ simplifies the process of booking shipments, offering an intuitive step-by-step guide.

  1. Choose a shipping service: Select the appropriate service based on your shipment requirements, including destination, shipment type, and preferred delivery time.
  2. Enter shipment details: Provide accurate information about your shipment, such as the origin and destination addresses, weight, dimensions, and contents.
  3. Review and confirm: Carefully review the shipment details, including the estimated delivery time and cost.
  4. Make payment: If required, select a payment method and complete the transaction.
  5. Generate shipping label: MyDHL+ will generate a shipping label that you can print and attach to your package.

Tracking Shipments

MyDHL+ offers real-time tracking capabilities, allowing you to monitor the progress of your shipments throughout their journey.

  1. Enter tracking number: Locate the tracking number associated with your shipment.
  2. Access the tracking page: Enter the tracking number into the designated field on the MyDHL+ platform.
  3. View shipment status: The tracking page will display the shipment’s current location, estimated delivery time, and any relevant updates.

Managing Documents

MyDHL+ provides centralized access to all your shipping documents, simplifying document management and ensuring seamless communication throughout the supply chain.

  • Invoices: Easily access and download invoices for your shipments.
  • Customs documents: Access and manage customs clearance documents, including import and export declarations.
  • Other documents: MyDHL+ may provide access to additional documents, such as proof of delivery, insurance certificates, and compliance statements.

Accessing Insights and Reports

MyDHL+ empowers you to gain valuable insights into your shipping performance by providing access to detailed data and reports.

  • Shipping performance metrics: Track key metrics like average delivery time, on-time delivery rate, and shipment costs.
  • Trend analysis: Identify shipping patterns and trends over time, allowing you to optimize your logistics strategy and predict future demand.
  • Customized reports: Generate customized reports based on your specific needs, focusing on specific destinations, shipment types, or time periods.

Benefits of MyDHL+ Platform:

MyDHL+ offers numerous advantages to businesses seeking to optimize their logistics operations.

Increased Efficiency

By streamlining processes, automating tasks, and providing centralized access to all your DHL services, MyDHL+ dramatically increases efficiency, saving you time and resources.

  • Reduced paperwork: Say goodbye to manual data entry and paper-based processes. MyDHL+ automates document generation, simplifying administrative tasks and freeing up time for more strategic activities.
  • Faster turnaround times: Streamlined processes and automated tasks lead to faster shipment processing and shorter delivery times.
  • Improved communication: MyDHL+ provides a centralized communication channel for exchanging information with DHL and your customers.

Improved Visibility and Control

MyDHL+ provides real-time tracking and access to detailed shipment data, giving you greater visibility and control over your logistics operations.

  • Informed decision-making: Real-time tracking allows you to anticipate potential delays, proactively address issues, and make informed decisions based on up-to-date information.
  • Enhanced accountability: MyDHL+ provides detailed tracking records, ensuring accountability throughout the supply chain.
  • Proactive problem-solving: With real-time data and insights, you can identify potential issues early on and take proactive steps to prevent delays or disruptions.

Cost Optimization

MyDHL+ can help businesses optimize their shipping costs through various functionalities and insights.

  • Optimized shipping routes: By leveraging DHL’s global network and data-driven insights, MyDHL+ helps you identify the most efficient shipping routes, potentially leading to reduced costs and faster delivery times.
  • Negotiated shipping rates: The platform can help you secure negotiated rates with DHL, offering potential discounts and cost savings.
  • Improved inventory management: By providing visibility into your shipment status and delivery timelines, MyDHL+ helps you optimize your inventory levels and minimize storage costs.

Enhanced Customer Service

MyDHL+ empowers businesses to provide superior customer service through enhanced communication and tracking capabilities.

  • Real-time updates: Share real-time shipment updates with your customers, keeping them informed throughout the delivery process.
  • Improved communication: The platform provides a centralized communication channel for resolving customer inquiries or addressing potential issues.
  • Proactive customer support: MyDHL+ helps you anticipate customer needs and provide proactive support, enhancing customer satisfaction and loyalty.

Is MyDHL+ Worth It?

While MyDHL+ offers a powerful suite of tools and features, it’s essential to weigh the platform’s pros and cons to determine if it’s the right fit for your business.

Pros and Cons


  • Comprehensive platform: Offers a centralized solution for managing all your DHL services.
  • Streamlined processes: Simplifies shipping, tracking, and document management.
  • Real-time visibility: Provides detailed tracking information and data insights.
  • Cost optimization: Helps you secure negotiated rates and optimize shipping routes.
  • Enhanced customer service: Empowers you to provide superior customer support.


  • Cost factor: There may be associated costs for using the platform, depending on your shipping volume and chosen services.
  • Learning curve: Navigating the platform’s functionalities may require some initial investment of time and effort.
  • Limited compatibility: MyDHL+ primarily focuses on DHL services, potentially limiting its usefulness for businesses utilizing other carriers.

Cost Factor

The cost of using MyDHL+ depends on your shipping volume, chosen services, and specific needs. The platform offers a range of pricing plans, from basic options for individual shippers to more comprehensive solutions for larger businesses with complex logistics needs. It’s recommended to contact DHL directly or explore their website for detailed pricing information and to find the plan that best suits your requirements.

Target Audience

MyDHL+ is particularly well-suited for businesses that:

  • Ship frequently: The platform’s features and functionalities are most valuable for businesses with a significant shipping volume.
  • Prioritize efficiency and cost optimization: MyDHL+ helps businesses streamline processes, gain insights, and potentially reduce shipping costs.
  • Seek enhanced customer service: The platform provides tools for improving communication and proactively addressing customer needs.


While MyDHL+ is a robust platform, other logistics management solutions are available. Consider exploring alternatives like:

  • UPS WorldShip: UPS’s comprehensive shipping and tracking platform.
  • FedEx Ship Manager: FedEx’s online shipping and tracking platform.
  • ShipStation: A popular third-party logistics management platform.


MyDHL+ is a powerful platform offering businesses a comprehensive solution for managing their DHL shipping operations. It simplifies processes, provides real-time visibility, and empowers businesses to optimize their logistics strategy and enhance customer service.

However, it’s essential to weigh the platform’s pros and cons, consider your specific shipping needs, and evaluate the cost factor before deciding if MyDHL+ is the right choice for your business.

Frequently Asked Questions (FAQ):

This section addresses some common questions regarding MyDHL+ that businesses often have:

  • Q1: What shipping services are available through MyDHL+?

MyDHL+ provides access to a wide range of DHL services, including:

  • DHL Express: For fast and reliable international shipments.
  • DHL Parcel: For domestic and international parcel shipments.
  • DHL Freight: For large and heavy shipments.
  • DHL eCommerce: For online retailers and e-commerce businesses.
  • DHL Global Forwarding: For complex logistics solutions and international freight forwarding.
  • DHL Supply Chain: For warehousing, distribution, and other supply chain services.

You can access these services directly through the MyDHL+ platform, making it a one-stop shop for all your DHL shipping needs.

  • Q2: Can I track shipments from other carriers on MyDHL+?

Unfortunately, MyDHL+ primarily focuses on tracking DHL shipments. It doesn’t currently offer tracking capabilities for shipments from other carriers. However, you can still track shipments from other carriers through their respective websites or apps.

  • Q3: Are there any mobile apps available for MyDHL+?

Yes, DHL offers mobile apps for both iOS and Android devices, providing users with convenient access to MyDHL+ features on the go. These apps allow you to track shipments, manage your account, and access other platform functionalities from your smartphone or tablet.

  • Q4: What type of customer support is available for MyDHL+?

DHL offers comprehensive customer support for MyDHL+ users. You can access support through:

  • Online help center: Contains answers to frequently asked questions, tutorials, and other helpful resources.
  • Live chat: Connect with a customer support representative for real-time assistance.
  • Phone support: Contact DHL’s customer service hotline for personalized support.
  • Q5: How can I learn more about the pricing structure for MyDHL+?

DHL provides detailed pricing information on its website, including information on different pricing plans and features. You can also contact DHL directly for a personalized quote or to discuss your specific needs.


This blog post has provided a detailed walkthrough of MyDHL+, outlining its features, benefits, and potential limitations. By understanding the platform’s functionalities and its potential impact on your business, you can make an informed decision regarding whether MyDHL+ aligns with your logistics goals.

Remember, MyDHL+ is just one tool in your logistics arsenal. By carefully evaluating your needs, exploring available options, and leveraging the right technologies, you can streamline your shipping operations, gain valuable insights, and ultimately, achieve greater success in today’s global marketplace.