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OnTrac Delivery: Can You Request a Specific Delivery Time or Location?


OnTrac is a well-known delivery service that offers reliable and efficient shipping solutions for businesses and individuals alike. While OnTrac provides a range of services, customers often wonder about the flexibility they offer in terms of specific delivery times and locations. This blog post will delve into the specifics of OnTrac delivery options, focusing on whether you can request a specific delivery time or location.

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OnTrac Delivery Options: Understanding the Basics

OnTrac operates on a standard delivery schedule, typically delivering packages during business hours. They may offer various services that affect delivery times, such as overnight delivery for expedited packages. However, it’s important to understand the general delivery process to set realistic expectations.

Can You Request a Specific Delivery Time?

Unfortunately, OnTrac does not allow customers to request a specific delivery time. This is likely due to logistical challenges involved in accommodating individual time preferences for all deliveries. OnTrac’s website and customer service representatives typically emphasize that they prioritize efficient and timely deliveries but cannot guarantee specific time slots.

Can You Request a Specific Delivery Location?

While OnTrac does not allow you to select a specific delivery time, you can request a specific delivery location. During checkout, you can provide a different address for your package. This could be a work address, a neighbor’s house, or any other location you prefer, as long as it falls within their delivery area. If you need to update the delivery location after placing an order, you can usually do so through your OnTrac account or by contacting customer service. However, it’s important to note that there may be limitations or exceptions depending on the delivery area and other factors. For example, deliveries to remote or rural locations may have different processes and limitations.

OnTrac Delivery: Tips and Tricks

Here are some tips and tricks to help you manage your OnTrac deliveries:

  • Track your shipment: OnTrac offers a convenient tracking system that allows you to monitor your package’s progress in real-time. You can access the tracking information through their website or app.
  • Communicate with OnTrac: If you have any questions or need assistance, you can reach out to OnTrac customer service through their website, phone, or email.
  • Ensure accurate address details: When placing an order, double-check the delivery address to ensure accuracy. Providing the correct information is crucial for a smooth delivery process.
  • Prepare for delivery: Since OnTrac deliveries are typically made during business hours, it’s good practice to be prepared to receive the package.


Can I request a specific delivery date?

OnTrac doesn’t offer the option to request a specific delivery date. They aim to deliver packages within a reasonable timeframe, but precise date selection is not possible. However, you can contact their customer service to inquire about potential expedited options or explore alternative solutions for specific date requirements.

What happens if I’m not home for delivery?

OnTrac follows standard delivery procedures in cases of missed deliveries. Depending on the situation, they may attempt to deliver the package to a neighbor or leave a notice with instructions for redelivery. If you have special instructions for missed deliveries, it’s best to inform OnTrac directly.

Can I redirect a delivery after it’s shipped?

In some cases, OnTrac may allow you to redirect a delivery after it’s shipped. You can contact their customer service to inquire about the possibility of redirection and the specific process involved. Be aware that there may be limitations or restrictions depending on the package’s location and other factors.

What are the delivery fees?

OnTrac’s delivery fees vary depending on factors like package size, weight, destination, and service type. To get an estimate of delivery costs, you can use their website or contact customer service for a quote.


While OnTrac does not allow specific delivery time requests, they do offer the flexibility to choose a specific delivery location. By utilizing their tracking system, communicating with customer service, and ensuring accurate delivery details, you can ensure a smooth and efficient delivery process.

Remember to share your experience with OnTrac delivery in the comments section. We welcome your insights and feedback.