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Is OnTrac Right for My Business? A Guide for E-commerce Sellers


Choosing the right shipping carrier is crucial for any e-commerce business. It directly impacts your bottom line, customer satisfaction, and overall brand reputation. With a plethora of options available, it can be overwhelming to determine which carrier best suits your specific needs. In this comprehensive guide, we’ll delve into OnTrac, a prominent shipping carrier known for its regional expertise and efficient service. We’ll explore its services, coverage areas, pricing, and advantages to help you decide if OnTrac is the right fit for your e-commerce business.

Table of Contents:

OnTrac: A Closer Look

OnTrac is a well-established shipping carrier renowned for its focus on regional delivery networks and efficient service. Unlike some nationwide carriers, OnTrac specializes in providing reliable and cost-effective shipping solutions for businesses within its primary coverage areas. Let’s explore the key aspects of OnTrac to understand its capabilities better.

Services Offered

OnTrac offers a diverse range of shipping services designed to cater to various e-commerce needs. These include:

  • Residential & Commercial Deliveries: OnTrac provides seamless delivery services to both residential and commercial addresses, ensuring your packages reach their intended recipients on time.
  • Next-Day and 2-Day Shipping Options: For time-sensitive shipments, OnTrac offers expedited delivery options like next-day and 2-day shipping, enabling you to meet tight deadlines and improve customer satisfaction.
  • International Shipping Services: While primarily focused on regional deliveries, OnTrac also offers international shipping services, allowing you to expand your reach to global markets.
  • Freight Shipping: For larger and heavier shipments, OnTrac provides freight shipping services, handling the transportation of bulky items with care and efficiency.
  • Special Services: OnTrac understands that businesses have unique requirements. They offer a suite of special services like Saturday delivery, scheduled delivery, and specific handling instructions to accommodate your specific needs.

Coverage Area

OnTrac’s primary service area covers the western United States, encompassing states like California, Arizona, Nevada, Utah, Oregon, Washington, and parts of Texas. They also offer limited services in certain areas of the Midwest and Southeast. It’s essential to note that OnTrac’s coverage might not extend to all areas of the country, so it’s crucial to verify if they serve your target customer locations.

Pricing and Rates

OnTrac’s pricing structure is competitive, with rates varying based on factors like the distance, weight, and size of your packages. They offer a user-friendly online shipping calculator, allowing you to estimate rates accurately and compare them to other carriers.

Is OnTrac Right for You?

Now that you have a better understanding of OnTrac’s services and coverage, let’s consider the advantages and disadvantages to see if it aligns with your e-commerce business needs.

Advantages of Using OnTrac

  • Competitive Pricing: OnTrac often offers competitive rates, especially for shipments within its primary service area. Their focus on regional networks allows them to optimize delivery routes and minimize costs, making them an attractive option for businesses seeking cost-effective shipping solutions.
  • Fast and Reliable Delivery: OnTrac is known for its efficient and timely delivery services. Their strong regional network and commitment to reliability ensure your packages reach their destinations quickly and safely, minimizing delays and enhancing customer satisfaction.
  • Excellent Customer Service: OnTrac prioritizes providing excellent customer service. Their dedicated support team is readily available to address any questions or concerns you may have, ensuring a smooth and positive shipping experience.
  • Advanced Tracking Capabilities: OnTrac offers advanced tracking features, enabling you to monitor the progress of your shipments in real-time. You can receive delivery notifications and track your packages online through their user-friendly portal or mobile app.

Disadvantages of Using OnTrac

While OnTrac offers many benefits, it’s essential to acknowledge potential drawbacks:

  • Limited Geographic Coverage: OnTrac’s primary service area focuses on the western United States, which might not suit businesses with nationwide shipping needs. If you’re shipping to locations outside their coverage area, you may need to explore alternative carriers.
  • Potential Delays During Peak Seasons: Like any shipping carrier, OnTrac might experience occasional delays during peak seasons like the holiday period. Increased shipment volume can impact delivery times, so it’s essential to plan accordingly and communicate potential delays to your customers.
  • Limited International Shipping Options: While OnTrac offers international shipping services, their options are more limited compared to other carriers specializing in global deliveries. If your business relies heavily on international shipments, you might consider other options for broader reach.

Evaluating OnTrac for Your Business

Before making a decision, it’s crucial to evaluate OnTrac against your specific e-commerce needs. Consider the following factors:

  • Shipping Volume and Frequency: How often do you ship packages, and how many shipments do you process daily, weekly, or monthly? OnTrac’s pricing and services may be better suited for businesses with moderate to high shipping volume.
  • Target Customer Location: Where are your customers located? OnTrac’s strong regional network makes it a good choice for businesses primarily shipping within the western United States.
  • Package Size and Weight: What are the typical dimensions and weight of your packages? OnTrac offers services for various package sizes and weights, so ensure they align with your requirements.
  • Service Requirements: Do you require expedited delivery options, special handling instructions, or specific delivery times? OnTrac provides several specialized services to cater to diverse needs.
  • Budget Constraints: What is your shipping budget? OnTrac’s competitive rates can be an advantage for businesses seeking cost-effective shipping solutions.

Onboarding with OnTrac

If you decide to partner with OnTrac, the onboarding process is relatively straightforward:

  • Creating an Account: Sign up for an OnTrac account online, providing the necessary information and setting up your business profile.
  • Choosing Shipping Services: Select the shipping services that best suit your needs, including delivery speeds, special handling options, and any other relevant requirements.
  • Setting Up Billing Information: Provide your billing information, including payment methods and contact details.
  • Integrating with E-Commerce Platforms: If applicable, integrate OnTrac’s shipping services with your e-commerce platform for seamless order processing and shipment management.

Frequently Asked Questions

  • How do I track my OnTrac shipment?
    • OnTrac provides comprehensive tracking capabilities through their online portal and mobile app. Simply enter your tracking number to monitor the progress of your shipment in real-time.
  • What are OnTrac’s delivery hours?
    • OnTrac typically delivers packages from Monday to Friday during business hours. Delivery hours may vary depending on your location and specific delivery service.
  • Can I insure my OnTrac shipments?
    • Yes, OnTrac offers insurance options for your shipments to protect against loss or damage during transit. You can choose the level of coverage that best suits your needs.
  • How do I make changes to an OnTrac shipment?
    • You can modify your shipment details through OnTrac’s website or mobile app. You can update delivery addresses, add special instructions, or reschedule deliveries as needed.
  • What are the contact details for OnTrac customer service?
    • You can contact OnTrac customer service through their website, phone number, or email address for any questions or assistance.


Deciding on the right shipping carrier for your e-commerce business is a crucial step towards success. OnTrac offers a range of benefits, including competitive pricing, fast and reliable delivery, excellent customer service, and advanced tracking capabilities. While their geographical coverage is primarily focused on the western United States, they can be an excellent choice for businesses within their service area. By evaluating your specific needs and comparing OnTrac to other carriers, you can determine if it’s the best fit for your business.