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What is OnTrac Shipping & How Does It Work? A Beginner’s Guide


OnTrac is a renowned shipping carrier specializing in delivering packages across the Western United States. Known for their speed, reliability, and exceptional customer service, OnTrac provides a diverse range of shipping solutions to meet the needs of both individual customers and businesses. Whether you’re sending a personal gift or managing a large-scale shipment, OnTrac offers a seamless and efficient way to get your packages delivered on time.

This comprehensive guide will walk you through the world of OnTrac shipping, from understanding their service offerings to navigating their online platform. By the end of this post, you’ll be equipped with the knowledge and tools to utilize OnTrac effectively for all your shipping needs.

Table of Contents

Understanding OnTrac’s Service Offerings

OnTrac’s Geographic Coverage

OnTrac excels in providing reliable shipping services across the Western United States. Their extensive network covers major cities and states, including:

  • California
  • Arizona
  • Nevada
  • Oregon
  • Washington
  • Idaho
  • Utah
  • Colorado
  • New Mexico
  • Texas
  • Illinois
  • Missouri
  • Kentucky
  • Tennessee

Their focus on regional expertise ensures efficient delivery times and cost-effective solutions for businesses and individuals operating within these key regions.

Service Types

OnTrac offers a comprehensive range of shipping services designed to cater to various needs and delivery timelines:

  • Standard Delivery: For routine shipments that prioritize cost-effectiveness, OnTrac’s Standard Delivery option provides reliable delivery within a designated timeframe.
  • Next Day Delivery: For urgent shipments that require immediate delivery, OnTrac’s Next Day Delivery option ensures your package reaches its destination the following business day. This service is typically more expensive than Standard Delivery but guarantees quick and efficient delivery.
  • Saturday Delivery: For shipments that need to be delivered on weekends, OnTrac offers a Saturday Delivery option. This service is ideal for customers who need their packages delivered outside of the traditional Monday-Friday timeframe.
  • Residential Delivery: OnTrac understands the unique challenges of delivering packages to homes. Their dedicated Residential Delivery service ensures smooth and timely delivery to residential addresses, addressing concerns about delivery times and scheduling.
  • Commercial Delivery: OnTrac provides specialized services for businesses, catering to specific delivery needs. This service includes features like appointment scheduling for larger shipments, ensuring seamless integration into your business operations.

Additional Services

Beyond their core delivery services, OnTrac offers additional value-added services that enhance the security and convenience of your shipments:

  • Signature Required: For valuable shipments, OnTrac provides a Signature Required service, ensuring secure delivery and requiring a signature upon receipt. This option provides peace of mind and a clear record of delivery.
  • Insurance Coverage: OnTrac offers insurance options to protect your shipments from loss or damage during transit. You can choose the level of coverage that best suits your needs, providing financial security for your valuable goods.
  • Freight Shipping: OnTrac also handles freight shipping for larger and heavier goods. They offer a dedicated team and resources to handle complex freight shipments efficiently and safely.

How to Ship with OnTrac

Creating an Account

To start shipping with OnTrac, creating an account is a simple and straightforward process. Here’s how:

  1. Visit the OnTrac website.
  2. Click on the “Create Account” button.
  3. You’ll be prompted to provide basic information, including your name, email address, and preferred password.
  4. Choose the type of account you require, whether it’s for personal or business use.
  5. Once you’ve completed the form, review and submit it to create your OnTrac account.

Shipping Options and Pricing

OnTrac offers multiple ways to ship your packages, catering to individual preferences and convenience:

  • Online Shipping: The most common and convenient way to ship with OnTrac is through their online platform. Their user-friendly website allows you to easily generate shipping labels, track your packages, and manage your shipments with just a few clicks.
  • Mobile App: For those who prefer shipping on the go, OnTrac’s mobile app provides a seamless experience. The app allows you to create shipments, track packages, and manage your account directly from your smartphone or tablet.
  • Phone and Email: If you prefer personal assistance, OnTrac offers phone and email support for customers who need help with their shipping requests. Their dedicated customer service team is available to answer your questions and assist you with any shipping needs.

Packaging Guidelines

To ensure the safe and efficient delivery of your packages, OnTrac has established packaging guidelines that need to be followed:

  • Box Size and Material: Choosing the appropriate size and material for your box is crucial. Ensure your box is large enough to accommodate your items securely while leaving some room for cushioning. Use sturdy cardboard boxes and avoid using boxes that have been previously used for other shipments.
  • Label Placement: Placing the shipping label correctly is essential for accurate tracking and delivery. Attach the label to the largest side of the box, ensuring it’s flat and securely adhered. Avoid placing labels over seams or edges, as this can damage the label during transit.
  • Prohibited Items: Certain items are prohibited from shipping through OnTrac due to safety or regulatory concerns. Be sure to review the list of prohibited items on their website to avoid any delays or issues with your shipment.

Tracking Your OnTrac Shipment

Tracking Options

Once your shipment is picked up, you can easily track its progress using OnTrac’s various tracking options:

  • Online Tracking: OnTrac’s website provides a convenient tracking tool where you can enter your tracking number to monitor the status of your shipment in real-time.
  • Mobile App Tracking: OnTrac’s mobile app offers a user-friendly interface to track your packages, providing updates on their location and estimated arrival time.
  • Email Notifications: OnTrac offers email notifications that keep you informed of your shipment’s progress. You can receive emails when your package is picked up, when it’s in transit, and when it’s delivered.

Understanding Tracking Information

OnTrac’s tracking information provides detailed insights into the journey of your package. Here are some common terms you may encounter:

  • Picked Up: This indicates that your package has been picked up by the OnTrac driver and is on its way to the destination.
  • In Transit: Your package is currently being transported to its final destination.
  • Delivered: Your package has arrived at its final destination and was successfully delivered.

Addressing Potential Delivery Issues

While OnTrac strives to deliver all shipments on time, occasional delays or issues may arise. Here are some steps you can take if you encounter any problems:

  • Contact Customer Support: If you experience delays or have any questions, OnTrac’s customer support team is available to assist you. You can contact them via phone, email, or through their online chat service.
  • Checking for Delivery Notices: In some cases, the driver may leave a notice about your shipment if they were unable to deliver it directly. Check your doorstep or mailbox for any delivery notices.

Frequently Asked Questions

What are OnTrac’s delivery hours?

OnTrac’s delivery hours vary depending on the specific location. To obtain the most accurate delivery hours for your area, please visit their website or contact customer support.

Can I schedule a specific delivery time?

OnTrac offers the ability to schedule specific delivery times for certain services, such as their Commercial Delivery option. However, specific scheduling availability may vary depending on your location and the type of service you’re using.

What are the costs associated with shipping through OnTrac?

The cost of shipping through OnTrac is determined by various factors, including the size and weight of the package, the distance it needs to be shipped, and the type of service you choose. OnTrac provides a rate calculator on their website where you can estimate shipping costs based on your specific shipment details.

How can I make changes to my existing shipment?

OnTrac allows you to make changes to your existing shipments, such as changing the delivery address or adding special instructions. You can usually do this through their website or by contacting customer support. However, the specific options for making changes may depend on the type of shipment and its current status.

What are the refund policies for OnTrac shipments?

OnTrac offers a refund policy for shipments that are lost, damaged, or delivered late. To request a refund, you must contact their customer support team and provide detailed information about your shipment and the issue you’re experiencing. The specific refund amount and eligibility criteria will depend on the individual circumstances of your shipment.


OnTrac provides a reliable and efficient shipping solution for businesses and individuals in the Western United States. By understanding their various service offerings, navigating their online platform, and following their packaging guidelines, you can effectively utilize OnTrac for all your shipping needs. Remember to keep track of your shipments through their convenient tracking options and contact customer support for any assistance you may require.

To learn more about OnTrac and explore their services in detail, visit their website. Start your next shipping journey with OnTrac and experience a seamless and reliable delivery experience.