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Parcelforce Customs Forms: A Step-by-Step Guide for International Shipping


International shipping can be a complex process, especially when it comes to navigating the world of customs forms. These forms are crucial for ensuring smooth customs clearance and avoiding costly delays. However, filling them out correctly can be a daunting task for even experienced shippers.

This blog post aims to provide a comprehensive, step-by-step guide to filling out Parcelforce customs forms for international shipping. By following this guide, you can ensure your shipments clear customs efficiently and reach their destinations on time.

Table of Contents

Understanding Customs Forms: Essential Information

Customs forms are official documents required by customs authorities in every country to track goods entering their borders. They serve as a declaration of the contents of a shipment, providing essential information about the goods, the sender, and the recipient.

Customs forms are essential for several reasons:

  • Legal Compliance: Filling out customs forms accurately ensures compliance with international trade regulations, which can prevent legal penalties and fines.
  • Smooth Customs Clearance: Providing complete and accurate information on the forms allows customs officials to quickly process shipments, reducing delays and potential hold-ups.
  • Avoiding Delays and Costs: Incomplete or inaccurate customs forms can lead to delays in customs clearance, which can result in additional costs and missed delivery deadlines.

Parcelforce customs forms typically require the following information:

  • Sender and Recipient Information: Names, addresses, and contact details.
  • Goods Description: Detailed description of the goods being shipped, including quantity, value, and country of origin.
  • Tariff Codes: Specific codes assigned to each type of goods, used for customs classification and duty calculation.
  • Value and Currency: Declared value of the goods in the appropriate currency.
  • Certification: Signatures and declarations confirming the accuracy of the information provided.

Navigating Parcelforce Customs Forms: A Step-by-Step Guide

Now that you understand the importance and purpose of customs forms, let’s walk through the process of completing Parcelforce customs forms step-by-step:

Step 1: Accessing the Forms

The first step is to access the necessary customs forms. You can typically find these forms online on the Parcelforce website or by requesting them directly from Parcelforce. The forms may be available in downloadable PDF format, or you might need to fill them out directly on the Parcelforce website.

Step 2: Identifying the Right Form

There are various customs forms used for different types of shipments and destination countries. It’s crucial to choose the correct form based on the specific requirements of your shipment. Consult the Parcelforce website or contact their customer service team for guidance on choosing the appropriate form.

Step 3: Completing the Sender Information

In this section, you need to provide accurate details about the sender, including:

  • Name: Full name or company name.
  • Address: Complete address, including street number, street name, city, region, postal code, and country.
  • Contact Information: Phone number, email address, and any other relevant contact details.
  • Company Information: If applicable, include the company name, registration number, and any other relevant information.

Step 4: Completing the Recipient Information

Next, provide the recipient’s information, including:

  • Name: Full name or company name.
  • Address: Complete address, including street number, street name, city, region, postal code, and country.
  • Contact Information: Phone number, email address, and any other relevant contact details.
  • Company Information: If applicable, include the company name, registration number, and any other relevant information.

Step 5: Describing the Goods

Accurate and detailed descriptions of the goods are crucial for smooth customs clearance. This section requires you to provide:

  • Nature of Goods: Describe the goods in detail, using clear and concise language. For example, specify the type of product, its intended use, and any specific features.
  • Quantity: State the number of items or units being shipped.
  • Value: Declare the total value of the goods in the appropriate currency. This value should reflect the actual price of the goods, including any packaging and shipping costs.
  • Country of Origin: Indicate the country where the goods were manufactured or produced.

Step 6: Declaring the Value and Currency

The value declared on the customs form is crucial for calculating import duties and taxes. Ensure the value accurately reflects the market value of the goods. This is often the selling price, but may also include any manufacturing or production costs.

Choose the correct currency for declaring the value. This should be the currency of the destination country unless otherwise specified by the customs authorities.

Step 7: Choosing the Correct Tariff Codes

Tariff codes, also known as Harmonized System (HS) codes, are unique numbers assigned to different types of goods for international trade purposes. These codes are essential for customs classification and duty calculation.

The correct tariff code determines the applicable import duties and taxes for your shipment. To find the appropriate tariff code for your goods, you can:

  • Consult the Harmonized System (HS) Nomenclature: This is a comprehensive list of tariff codes published by the World Customs Organization.
  • Use Online Tariff Code Search Tools: Several online tools can help you find the right tariff code based on your goods’ description.
  • Contact Parcelforce Customer Service: Parcelforce customer service can assist you in finding the correct tariff code for your shipment.

Step 8: Completing the Certification Section

The certification section usually requires you to sign and date the form, confirming the accuracy of the information provided. This section may also include specific declarations related to the goods, such as declarations of origin or compliance with import regulations.

Carefully review all declarations and ensure you understand their implications before signing the form.

Step 9: Reviewing and Submitting the Form

Before submitting the form, it’s crucial to thoroughly review all the information you’ve provided. Ensure the details are accurate, complete, and consistent with the actual shipment.

Once you’re satisfied with the form, submit it as per Parcelforce’s instructions. This may involve attaching the completed form to the shipment, uploading it online, or submitting it through a designated Parcelforce location.

Parcelforce Customs Form Tips and Best Practices

While completing the customs forms accurately is crucial, there are additional tips and best practices you can follow to ensure a smooth shipping experience:

  • Avoiding Common Mistakes:
    • Incomplete or inaccurate information: Carefully review every field to ensure all required information is present and accurate.
    • Mismatched information: Ensure sender and recipient details match those on the labels and other shipment documents.
    • Incorrect tariff code: Double-check the assigned tariff code to ensure it accurately reflects the goods.
    • Missing signatures and declarations: Carefully review the certification section and ensure all required signatures and declarations are present.
  • Choosing the Right Delivery Service: Parcelforce offers various delivery options, each with its own customs clearance process. Consider the type of goods being shipped, the destination country’s regulations, and your desired delivery timeframe when selecting a service. Some services may expedite customs clearance, while others may require additional documentation.
  • Proactive Communication: Communicate with the recipient about the shipment and the customs process to manage their expectations. This helps avoid surprises and ensures they have the necessary information for potential customs clearance procedures.

FAQs: Addressing Common Questions

Here are answers to some frequently asked questions about Parcelforce customs forms and international shipping:

  • What if I need to amend the customs form after submission? If you realize a mistake or need to make changes after submitting the form, contact Parcelforce immediately. They may be able to amend the form or provide guidance on the appropriate steps.
  • What happens if the customs form is incorrect? Incorrect customs forms can lead to delays in customs clearance, additional fees, or even the return of your shipment. It’s essential to ensure accuracy and completeness to avoid these complications.
  • How long does customs clearance typically take? Customs clearance time can vary depending on the destination country, the type of goods, and the volume of shipments. However, providing accurate and complete information can significantly expedite the process.
  • What are the potential customs duties and taxes? Import duties and taxes are levied by the destination country based on the declared value and tariff code of the goods. The exact amount can vary depending on the goods and the country’s specific import regulations. Consult the relevant customs authorities or Parcelforce for information on applicable duties and taxes.
  • What resources are available for further assistance with customs forms? Parcelforce offers various resources for help with customs forms, including online guides, frequently asked questions (FAQs), and customer service support. You can also consult the customs authorities of the destination country for additional information and guidance.


Navigating customs forms can be challenging, but with this comprehensive guide and a proactive approach, you can ensure your Parcelforce shipments clear customs efficiently and reach their destinations on time. Remember to review the information carefully, choose the correct forms, and follow the best practices to avoid delays and complications.

By understanding the process and using the available resources, you can confidently handle international shipping with Parcelforce.