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Parcelforce Redlivery: How to Reschedule Your Delivery (A Step-by-Step Guide)

Parcelforce is a trusted and reliable courier service known for its efficient delivery network across the UK and internationally. While Parcelforce strives to deliver packages on time, unforeseen circumstances may arise, requiring you to reschedule your delivery. Missing a delivery can be frustrating, but with a clear understanding of the rescheduling process, you can ensure a smooth and hassle-free experience. This comprehensive guide will walk you through the various options available for rescheduling your Parcelforce delivery, empowering you to manage your deliveries with ease.

Table of Contents

  • Understanding Your Options
  • Rescheduling Online
  • Rescheduling via Phone
  • Rescheduling via Text (If applicable)
  • Tips for Successful Redlivery
  • FAQ Section
  • Conclusion

Understanding Your Options

Parcelforce offers multiple convenient ways to reschedule your delivery, catering to your specific needs and preferences. You can choose the method that best suits your situation and comfort level:

  1. Online: Rescheduling through the Parcelforce website or app offers a convenient and user-friendly option. It allows you to manage your deliveries from the comfort of your home or on the go.

  2. Phone: Contacting Parcelforce customer service directly allows you to speak to a representative who can assist you with rescheduling your delivery. This method is ideal for those who prefer a personal touch and wish to clarify any specific details.

  3. Text: Some courier services, including Parcelforce, may offer a text-based rescheduling option, providing a quick and efficient alternative to other methods. This option is convenient for those who prefer the simplicity of text messaging.

Rescheduling Online

The Parcelforce website and app offer a simple and intuitive platform for managing your deliveries. To reschedule your delivery online, follow these steps:

  1. Access the Parcelforce website or app: Visit the official Parcelforce website or download the app from your mobile device’s app store.

  2. Locate the “Reschedule Delivery” option: Navigate through the website or app menus to find the “Reschedule Delivery” option. It’s usually located under “Track Your Package” or “Manage Deliveries.”

  3. Enter your information: You’ll need to provide your tracking number and the original delivery date. This information is crucial for identifying your package and initiating the rescheduling process.

  4. Select a new delivery date and time: Choose a new date and time that suits your schedule. Ensure you select a date within the available delivery timeframe.

  5. Confirm the change: Double-check all the details, including the tracking number, original delivery date, and the new delivery date and time. Once you’re satisfied, confirm the changes.

Rescheduling via Phone

If you prefer a direct interaction with a Parcelforce representative, you can call their customer service line. Here’s how to proceed:

  1. Find the dedicated customer service number: The Parcelforce customer service phone number is readily available on their website.

  2. Be prepared to provide details: Have your tracking number, the original delivery date, and your desired new delivery date and time ready.

  3. Follow the representative’s guidance: The customer service representative will guide you through the rescheduling process, confirming your details and updating the delivery information.

Rescheduling via Text (If applicable)

Parcelforce may offer a text-based rescheduling option, enabling you to reschedule your delivery directly from your mobile device. Check with Parcelforce to see if this option is available in your region. If available, follow these steps:

  1. Subscribe to the service: To use the text-based rescheduling service, you may need to subscribe to it. This typically involves providing your mobile number and agreeing to receive service-related messages.

  2. Use the specified text commands: Once subscribed, you can reschedule your delivery by sending a text message containing specific commands. The exact commands may vary, so refer to Parcelforce’s instructions for detailed information.

  3. Confirm the change: Once you’ve sent the text message, you’ll receive a confirmation message acknowledging the rescheduling request.

Tips for Successful Redlivery

To ensure a smooth and hassle-free rescheduling experience, consider these tips:

  • Be Proactive: Reschedule your delivery as early as possible to avoid last-minute complications. This allows Parcelforce to adjust their delivery route and accommodate your request efficiently.

  • Provide Accurate Information: Ensure you have the correct tracking number and original delivery date handy. Providing accurate information minimizes errors and ensures your request is processed correctly.

  • Understand Delivery Area: Check if Parcelforce delivers to your location on the chosen delivery date. This will prevent delays or potential issues arising from geographical limitations.

  • Confirm the Change: Always request confirmation of the rescheduled delivery date and time. This helps you stay informed and ensures the changes have been implemented correctly.

FAQ Section

What if I can’t find my tracking number? If you can’t find your tracking number, contact Parcelforce customer service directly. They will be able to assist you in locating the information and initiating the rescheduling process.

What happens if I reschedule multiple times? Depending on Parcelforce’s policy, frequent reschedulings may lead to additional fees or potential delays. It’s recommended to plan your delivery schedule carefully and minimize reschedulings.

Can I change the delivery address? While you can typically reschedule a delivery, changing the delivery address may require additional steps or potentially result in a different delivery fee. Contact Parcelforce to confirm the process and potential costs.

What if I’m not available on the rescheduled date? If you’re unavailable on the rescheduled date, it’s best to contact Parcelforce as soon as possible to reschedule again. Be sure to provide a suitable new date and time that accommodates your availability.

Can I reschedule a delivery on a weekend or holiday? Parcelforce may have limited or no delivery services available on weekends or holidays. If your desired new delivery date falls on a non-working day, it may be rescheduled to the next available working day.

What if my package is already out for delivery? If your package is already out for delivery, it may be too late to reschedule. Contact Parcelforce immediately to inquire about the possibilities and potential options.


Rescheduling your Parcelforce delivery is a simple process that can be achieved with a few straightforward steps. By understanding your options, utilizing the appropriate rescheduling method, and following the provided tips, you can ensure a smooth and successful redlivery. Whether you prefer the convenience of online rescheduling, the personal touch of phone support, or the efficiency of text messaging, Parcelforce offers solutions to cater to your specific needs. Remember to check Parcelforce’s website or app for the most up-to-date information and policies regarding rescheduling and delivery options.