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PostNL Niet Thuis Code: How It Works and Troubleshooting Tips

Table of Contents

  1. Introduction
  2. Understanding the PostNL Niet Thuis Code
  3. Options After Receiving a Niet Thuis Code
  4. Troubleshooting Common Niet Thuis Code Issues
  5. Tips to Avoid “Niet Thuis” Situations


PostNL is the leading postal and logistics service provider in the Netherlands, entrusted with delivering millions of parcels and mail every year. Their efficient system relies heavily on recipients being present at their delivery address to receive their packages. However, life can get in the way, and sometimes you might not be home when the delivery driver arrives. This is where the “niet thuis,” meaning “not at home,” scenario comes into play.

When PostNL attempts a delivery and you’re not present, they leave a “niet thuis” notification card. This card contains a unique “niet thuis code,” which acts as your key to unlocking various options for retrieving your package. This blog post aims to guide you through understanding and using the “postnl niet thuis code,” ensuring a smooth and hassle-free delivery experience.

Understanding the PostNL Niet Thuis Code

Receiving a “postnl niet thuis” notification can be a little inconvenient, but it’s not the end of the world. The “niet thuis code” printed on this card is your ticket to regaining control of your package delivery. Let’s break down what it is and where to find it:

  • What is the “niet thuis code”? This code is a unique combination of letters and/or numbers generated specifically for your missed delivery. It helps PostNL identify your parcel and allows you to manage the redelivery process online.

  • Where can I find my code? You’ll find this code in a couple of places:

    • Delivery attempt notification card: The most obvious place is the physical card left by the PostNL driver at your address.
    • Email/SMS: PostNL might also send you an email or SMS notification about the missed delivery, which will include your unique “niet thuis code.”

Options After Receiving a Niet Thuis Code

Once you have your “postnl niet thuis code,” you have several options for retrieving your package. PostNL aims to make the process as flexible as possible, catering to your individual needs and preferences. Here’s a breakdown of the choices available to you:

Reschedule Delivery

Perhaps the most straightforward option is to reschedule your delivery for a time when you’ll be home. This can be easily done through the PostNL website or their handy mobile app.

  • Step 1: Go to the PostNL website or open the app and locate the “Track & Trace” section.
  • Step 2: Enter your “niet thuis code” or your package tracking number.
  • Step 3: You’ll be presented with a calendar showing available delivery slots. Select a date and time that works best for you.
  • Step 4: Confirm your selection, and that’s it! PostNL will attempt redelivery at your chosen time.

Keep in mind that available time slots may vary depending on your location and the delivery driver’s schedule.

Choose a Pick-up Point

If you’d rather not wait for a redelivery, you can opt to pick up your package at your convenience from a designated PostNL pick-up point. This could be a local post office, a supermarket with a PostNL service point, or one of their many parcel lockers strategically located across the Netherlands.

  • Step 1: Visit the PostNL website or app and locate the “Track & Trace” section.
  • Step 2: Enter your “niet thuis code” or tracking number.
  • Step 3: You’ll be given the option to select a pick-up point from a list of nearby locations.
  • Step 4: Choose a location that’s most convenient for you and confirm your selection.

Picking up your package yourself offers maximum flexibility as you can collect it at a time that suits you best, often outside regular delivery hours.

Authorize a Neighbor

Short on time or unable to be home for a redelivery? No worries! You can authorize PostNL to deliver your package to a neighbor if you wish. This can be particularly useful for smaller packages that don’t require a signature.

  • Step 1: Access the “Track & Trace” section on the PostNL website or app.
  • Step 2: Enter your “niet thuis code” or the tracking number.
  • Step 3: Look for the option to authorize delivery to a neighbor.
  • Step 4: Provide your neighbor’s details and confirm the authorization.

When authorizing a neighbor, it’s always a good idea to let them know beforehand so they can expect the package.

Troubleshooting Common Niet Thuis Code Issues

Code Not Working

Missed the Delivery Reschedule Window

Package Delivered to a Neighbor without Authorization

Damaged Package at Pick-up

Tips to Avoid “Niet Thuis” Situations