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Purolator’s Response to COVID-19: Safety Measures & Service Updates

The COVID-19 pandemic has significantly impacted every facet of life, including the shipping industry. As a leading provider of shipping and logistics solutions, Purolator has been actively adapting to the evolving landscape to ensure the safety of its employees, customers, and the communities it serves while maintaining reliable service. This blog post will delve into Purolator’s comprehensive response to the pandemic, outlining its safety measures, service updates, and commitment to supporting essential needs during these challenging times.

Table of Contents:

Purolator’s Commitment to Safety

At the forefront of Purolator’s response to COVID-19 is an unwavering dedication to safeguarding the well-being of its employees, customers, and the communities it operates within. This commitment is reflected in the proactive measures implemented across all aspects of the company’s operations.

Employee Safety

Purolator recognizes that its employees are the backbone of its operations and prioritizes their health and safety. To mitigate the risks associated with the pandemic, the company has implemented a comprehensive set of measures, including:

  • Providing Personal Protective Equipment (PPE): Purolator has equipped all employees with necessary PPE, such as masks, gloves, and sanitizers, to minimize exposure to the virus during their daily tasks.
  • Implementing Social Distancing Guidelines: Strict social distancing protocols have been enforced in all facilities, workplaces, and during interactions with customers. These measures include maintaining a safe distance, designated workspaces, and limiting gatherings.
  • Virtual Training and Communication: To ensure the safety and well-being of employees, Purolator has transitioned to virtual training programs and communication channels, minimizing the need for in-person meetings and gatherings.

Customer Safety

Purolator is committed to providing a safe and secure experience for its customers. The company has introduced contactless delivery options and minimized physical interactions to reduce potential exposure:

  • Contactless Delivery: Purolator offers contactless delivery options, allowing customers to choose their preferred method of receiving packages without direct contact.
  • Package Handling Protocols: Stringent safety measures have been implemented for package handling, ensuring proper sanitation and hygiene practices throughout the delivery process. This includes frequent handwashing, wearing gloves, and sanitizing surfaces.

Health and Hygiene Protocols

Purolator has implemented rigorous cleaning and sanitization protocols across all its facilities, vehicles, and equipment to ensure a clean and hygienic environment:

  • Facility Sanitization: Regular and thorough cleaning and disinfecting procedures are carried out in all facilities, including offices, warehouses, and loading docks.
  • Vehicle Hygiene: All vehicles are regularly sanitized, including the driver’s cabin and cargo areas, to prevent the spread of germs.
  • Regular Handwashing and Sanitizing: All employees are required to wash their hands frequently and use sanitizers throughout their workday.

Service Updates During COVID-19

While prioritizing safety, Purolator has also made significant adjustments to its services to ensure continuity and responsiveness during the pandemic. These updates aim to streamline operations, enhance efficiency, and meet the evolving needs of customers.

Operational Adjustments

Purolator has made temporary adjustments to its operations to adapt to the dynamic environment created by the pandemic. These adjustments include:

  • Service Availability: Depending on local regulations and restrictions, there may be temporary changes in service availability or operating hours. Customers are encouraged to visit the Purolator website or contact customer service for the most up-to-date information.
  • Delivery Areas: In some cases, service areas may be temporarily adjusted due to travel restrictions or other factors related to the pandemic. Customers should check the Purolator website or contact customer service for specific details.

Technological Advancements

Purolator has embraced technology to enhance operational efficiency and improve the customer experience during the pandemic. These advancements include:

  • Online Tracking and Updates: Purolator offers comprehensive online tracking services that enable customers to monitor their shipments in real-time, stay informed about any potential delays, and receive updates on the status of their deliveries.
  • Digital Communication: Purolator has transitioned to digital communication channels, such as email and text messages, to provide timely updates and notifications to customers.

Delivery Updates

Purolator strives to maintain its commitment to timely and reliable deliveries, but customers should be aware that potential delays may occur due to factors related to the pandemic:

  • Potential Delays: Customers are advised to be aware of potential delays in delivery times due to increased demand, travel restrictions, or other pandemic-related factors.
  • Tracking Information: Customers are encouraged to track their shipments online or through the Purolator app to stay informed about any changes in delivery schedules.

Purolator’s Support for Communities

Beyond its core business operations, Purolator recognizes its responsibility to support the communities it serves, especially during challenging times like the pandemic. The company has actively engaged in community outreach programs and initiatives to make a positive impact.

Community Outreach Programs

Purolator has launched various community outreach programs to assist vulnerable individuals and organizations during the pandemic. These programs include:

  • Donations to Food Banks: Purolator has donated generously to food banks across the country, providing much-needed resources to families facing food insecurity.
  • Support for Healthcare Workers: Purolator has partnered with healthcare organizations to deliver critical supplies and equipment to hospitals and clinics.

Essential Service Provision

Purolator recognizes the vital role it plays in delivering essential goods and supplies, especially during lockdowns and restrictions. The company remains dedicated to maintaining essential services and ensuring that critical items reach their intended recipients.

  • Delivery of Essential Goods: Purolator prioritizes the delivery of essential items, such as medical supplies, food, and other critical goods, ensuring that communities have access to necessary resources.
  • Supporting Healthcare Sector: Purolator provides reliable and efficient shipping services to the healthcare sector, facilitating the delivery of medical equipment, pharmaceuticals, and other vital supplies.

Frequently Asked Questions

This section addresses some common questions customers may have regarding Purolator’s response to COVID-19.

What safety measures has Purolator implemented for its employees?

Purolator has implemented a comprehensive set of safety measures for its employees, including providing PPE, enforcing social distancing guidelines, and transitioning to virtual training and communication.

What safety measures has Purolator implemented for customers?

Purolator has introduced contactless delivery options, minimized physical interactions, and implemented rigorous safety protocols for package handling and delivery.

Are there any service disruptions due to COVID-19?

There may be temporary changes in service availability, operating hours, and delivery areas due to local regulations and restrictions. Customers are encouraged to check the Purolator website or contact customer service for the most up-to-date information.

How can I track my shipment and stay informed about potential delays?

You can track your shipment online or through the Purolator app for real-time updates and information about potential delays.

What are Purolator’s community outreach programs during the pandemic?

Purolator has launched various community outreach programs, including donations to food banks and support for healthcare workers, to assist vulnerable individuals and organizations.

Is Purolator still delivering essential goods and supplies?

Purolator remains dedicated to maintaining essential services and ensuring the delivery of critical items, such as medical supplies, food, and other necessary goods.


Purolator’s response to COVID-19 demonstrates its commitment to safety, operational excellence, and community support. The company has taken proactive steps to safeguard its employees and customers, implemented service updates to adapt to changing needs, and actively supported communities during challenging times.

Purolator continues to monitor the situation closely, adapt its operations as needed, and prioritize the health and well-being of its employees, customers, and communities. By staying informed through official channels, customers can ensure they have the latest updates on services and protocols.

We encourage you to visit the Purolator website or contact customer service for any further questions or concerns.