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Lost Your Purolator Tracking Number? Here’s How to Find Your Package


We’ve all been there. You’re eagerly awaiting a package, counting down the days until it arrives. You check the tracking number… and then panic sets in. You can’t find it! It’s gone, vanished into the digital ether.

Don’t worry, it happens to the best of us. Losing a Purolator tracking number is a common occurrence, but finding it again doesn’t have to be a frustrating ordeal. In this comprehensive guide, we’ll explore various ways to retrieve your lost Purolator tracking number and get back on track with your delivery.

Table of Contents

  • Checking Your Order Confirmation
  • Checking Your Purolator Account
  • Utilizing Purolator’s Online Tools
  • Contacting Purolator Customer Service
  • Other Potential Sources
  • Frequently Asked Questions
  • Conclusion

Checking Your Order Confirmation

The first and easiest place to check for your tracking number is your order confirmation. When you place an order online or through a retailer, you usually receive an email or document confirming the purchase. This confirmation often includes the tracking number, usually in a prominent section.

To find your tracking number, carefully review your order confirmation email. Look for the following elements:

  • Subject Line: The subject line of the email might mention “Order Confirmation,” “Shipping Confirmation,” or “Tracking Information.”
  • Email Body: Scan the email body for a section labeled “Tracking Number,” “Tracking Information,” or “Shipment Details.”
  • Attached Document: If you received a downloadable document with your confirmation, check for the tracking number within the document.

Checking Your Purolator Account

Creating a Purolator account can be beneficial for tracking your packages and managing your deliveries. With a Purolator account, you can conveniently access your past and current tracking information in one central location.

Here’s how to access your tracking history through your Purolator account:

  1. Navigate to the Purolator website: Visit the Purolator website and locate the “Login” or “My Account” section.
  2. Log in: Enter your registered email address and password.
  3. Locate the “Track Your Shipment” or “My Shipments” section: The specific wording might vary, but this section will allow you to view all your past and current shipments.
  4. Access tracking history: Browse your past shipments and locate the specific tracking number you need.

Utilizing Purolator’s Online Tools

Purolator provides several online tools for tracking packages, offering alternative ways to retrieve your tracking number without relying solely on your order confirmation or account.

  • Track by Reference Number: If you have your order number, invoice number, or other relevant reference information, you can use this method to track your package. Simply enter the reference number on the Purolator website, and the system will locate your tracking information.
  • Track by Phone Number: If you provided your phone number during the ordering process, you can track your package by entering your phone number into the Purolator website’s tracking system.
  • Track by Email Address: If you used your email address to place the order, you can track your package by entering the email address into the Purolator tracking system.

Contacting Purolator Customer Service

If you’ve exhausted all other options and still can’t find your tracking number, contacting Purolator’s customer service department is your next best option. They have access to your shipment information and can help you retrieve your lost tracking number.

Here’s how to contact Purolator customer service:

  • Phone Number: Dial the Purolator customer service phone number (you can find this on their website).
  • Email Address: Locate the Purolator customer service email address on their website and send them an email with your inquiry.
  • Live Chat: Some websites offer a live chat feature, allowing you to communicate directly with a customer service representative in real-time.
  • Social Media Channels: You might be able to reach out to Purolator customer service through their social media platforms, such as Facebook, Twitter, or Instagram.

When contacting customer service, be prepared to provide as much information as possible, including:

  • Order details: The date and time of the order, the order number, and the items ordered.
  • Recipient information: The recipient’s name, address, and phone number.
  • Approximate shipping date: When the package was shipped or expected to be shipped.

Other Potential Sources

Beyond the methods mentioned above, here are a few more places to check for your tracking number:

  • Shipping Labels: If you have the physical package, check for a shipping label attached to the package. The tracking number might be printed directly on the label.
  • Online Payment Platforms: If you made your purchase through an online payment platform like PayPal or Stripe, your transaction history might display the tracking number.
  • Contact the Sender: If you purchased the item from a specific retailer or seller, contacting them directly could also help. They might have access to your shipment details.

Frequently Asked Questions

  • What if I still can’t find my tracking number?
    • If you’ve tried all the methods above and still can’t locate your tracking number, contacting Purolator or the sender of the package for further assistance is recommended. They might be able to provide additional details or locate your tracking information.
  • Can I track my Purolator package without the tracking number?
    • Unfortunately, it’s typically not possible to track a Purolator package without the tracking number. However, you might be able to contact the sender or the delivery location to inquire about the status of your package.
  • What should I do if my package is delayed or missing?
    • If your package is delayed or missing, contacting Purolator customer service is the first step. They can investigate the situation and provide updates on the package’s location. If the package is lost or damaged, you might need to file a claim with Purolator.


Losing a Purolator tracking number can be stressful, but with the right steps, finding it again is possible. Remember to always check your order confirmation first, followed by your Purolator account. If you still can’t find it, utilize Purolator’s online tools, contact customer service, or explore other potential sources. By following these tips, you can track your package and keep up-to-date on its delivery status.

Keep in mind that it’s always a good idea to save your tracking numbers for future reference! This will ensure you have access to this important information whenever you need it.

Do you have any other tips for finding lost Purolator tracking numbers? Share your experiences in the comments section below.