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Purolator and Michaels: A Convenient Partnership for Shipping and Returns

We’ve all been there—the excitement of finding the perfect craft supplies or home decor online, only to be met with the daunting task of navigating shipping and return policies. It can feel like a maze of confusing procedures and hidden fees. But what if there was a simpler, more convenient way to handle these processes?

That’s where Purolator and Michaels step in, offering a seamless partnership that revolutionizes the shipping and returns experience for shoppers. This blog post will delve into the benefits of this partnership, outlining the specific features and advantages it offers to Michaels customers.

Table of Contents:

  1. Purolator Shipping Services at Michaels
  2. Seamless Returns with Purolator
  3. Advantages of the Purolator-Michaels Partnership
  4. FAQ

Purolator Shipping Services at Michaels:

Purolator is a leading courier service renowned for its reliability and efficiency. Their partnership with Michaels brings a host of benefits to customers, simplifying the process of shipping both in-store and online purchases.

In-Store Shipping:

If you’re making a purchase at your local Michaels store, you can conveniently ship your items using Purolator right there in-store. Simply inform a staff member that you wish to use Purolator for shipping and provide the necessary shipping information, such as the recipient’s name, address, and contact details. You’ll have the option to choose from various shipping options, including standard, express, and overnight delivery, with corresponding costs depending on your chosen speed and destination.

Online Ordering & Shipping:

For online purchases, the process is just as straightforward. When you’re checking out on the Michaels website, you’ll see Purolator listed as a shipping option. Select Purolator, enter the necessary shipping details, and choose your preferred shipping speed. Just like in-store shipping, you’ll be presented with various options and associated costs.

Seamless Returns with Purolator:

Returning items purchased from Michaels is now even easier with Purolator. Whether you bought something in-store or online, you can utilize Purolator’s convenient return services.

In-Store Returns:

If you need to return an item purchased in-store, simply bring it back to your local Michaels along with your original receipt or proof of purchase. The staff will assist you with the return process, and you can choose to have your refund processed directly to your original payment method or as a store credit.

Online Returns:

Returning items purchased online is equally hassle-free. Once you initiate a return request on the Michaels website, you will receive a prepaid return shipping label from Purolator. Simply attach this label to the package containing the item(s) you wish to return and drop it off at any Purolator drop-off location. You can track the progress of your return through Purolator’s online tracking tools, ensuring you stay informed every step of the way.

Advantages of the Purolator-Michaels Partnership:

The Purolator-Michaels partnership offers a multitude of advantages to Michaels shoppers:


Purolator is known for its dependable service and on-time deliveries, ensuring your orders arrive safely and promptly.


The partnership streamlines the entire shipping and returns process, making it incredibly convenient for Michaels customers. Whether you’re shipping a birthday gift or returning an item that doesn’t quite fit, the process is effortless.


Purolator offers competitive pricing on their shipping and return services, ensuring you get the best value for your money. They also frequently run promotions and discounts, making their services even more appealing.

Customer Support:

Should you have any questions or concerns, Purolator’s dedicated customer support team is always available to assist you. You can reach them via phone, email, or online chat, ensuring a quick and helpful resolution to any issue.


  • Can I ship items to a different address than my billing address?

Yes, you can ship items to a different address than your billing address. When you are checking out, you will have the option to enter a different shipping address. Please ensure that the address is correct, as Purolator cannot be held responsible for incorrect addresses.

  • How can I track the status of my shipment?

You can track the status of your shipment through Purolator’s online tracking tools or their mobile app. Simply enter your tracking number on the Purolator website or in the mobile app, and you will be able to see the real-time progress of your shipment.

  • What if my package is damaged or lost during shipping?

If your package is damaged or lost during shipping, you will need to file a claim with Purolator. You can do this by contacting Purolator’s customer support team or by filling out a claim form online. Please keep in mind that you will need to provide proof of purchase and any other relevant documentation.

  • Can I return an item I bought online at a Michaels store?

Yes, you can return an item you bought online at a Michaels store. Simply bring the item and your original receipt or proof of purchase to the store. Please note that the store may have specific return policies for items purchased online, so it is best to check with a staff member beforehand.

  • What are the return deadlines for items purchased through Michaels?

The return deadlines for items purchased through Michaels vary depending on the item and the reason for the return. However, you generally have a 30-day return period. It is always best to check the Michaels website or contact their customer support team for the most up-to-date return information.