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Purolator’s Mobile App: A Review and Guide to its Features


In today’s fast-paced world, convenience is king. Whether you’re a seasoned online shopper or a business owner, managing shipments efficiently is crucial. Purolator, a leading delivery company in Canada, recognizes this need and has developed a robust mobile app designed to simplify your shipping experience. This comprehensive review will delve into the app’s features, guide you through its usage, and highlight the benefits it offers.

Table of Contents

App Overview

Available on both iOS and Android platforms, the Purolator mobile app boasts a user-friendly interface that makes navigating its features a breeze. The app prioritizes user experience and security, ensuring your data is protected throughout your interactions.

Core Features

The Purolator app is packed with features designed to streamline your shipping experience. Let’s explore the key functionalities:

Tracking Packages

Staying informed about your package’s journey is effortless with the app’s real-time tracking feature. You’ll receive constant updates on its location and estimated delivery time, providing peace of mind.

Past shipments are easily accessible through the package history feature, allowing you to revisit details of previous deliveries.

The app also offers customizable notifications for key events like delivery attempts and delays, ensuring you’re always in the loop.

Scheduling Pickups

Scheduling pickups is a straightforward process. Simply select the desired date and time, choose your pickup location (home, business, or Purolator depot), and confirm. The app handles the rest, making it a breeze to schedule pickups that fit your schedule.

Managing Shipments

The app empowers you to manage shipments from start to finish.

  • Label Printing: Printing shipping labels is made easy with the app’s direct printing functionality. Simply create your label, select your shipping options, and print directly from your device.

  • Creating Shipping Labels: The process of creating shipping labels is intuitive and efficient. You can select the desired shipping options, including package size, weight, and destination.

  • Package Insurance: Add insurance to your shipments within the app, providing protection against potential damage or loss.

Additional Features

  • Finding Purolator Locations: Need to find the nearest Purolator depot or drop-off location? The app’s integrated map feature helps you locate the closest locations with ease.

  • Contact Customer Support: Reach Purolator’s customer support team directly through the app, allowing for quick and convenient assistance.

Using the App

Let’s walk through the process of using the app:

Downloading and Installing

  1. Open the App Store (iOS) or Google Play Store (Android).
  2. Search for “Purolator” and select the official app.
  3. Tap “Download” (iOS) or “Install” (Android) and follow the on-screen instructions.

Creating an Account

  1. Open the app and select “Create Account.”
  2. Enter your email address, phone number, and create a password.
  3. Agree to the app’s terms and conditions.
  4. Verify your email address and phone number by following the provided instructions.

Logging In

  1. Open the app and select “Login.”
  2. Enter your email address and password.
  3. You can also choose to login using your social media accounts.

Benefits of Using the App

The Purolator mobile app offers several benefits:

  • Convenience: The app simplifies the shipping process, saving you time and effort.
  • Transparency: You gain full transparency and control over your shipments through real-time tracking and detailed information.
  • Efficiency: The app helps you optimize your shipping experience by providing convenient tools and features.


  • How do I track a package without an account?
    You can track a package without an account by entering the tracking number on the Purolator website or app.

  • Can I change the delivery address after the package has been picked up?
    No, once a package has been picked up, you cannot change the delivery address.

  • What happens if my package is delivered to the wrong address?
    If your package is delivered to the wrong address, contact Purolator customer support immediately to report the issue.

  • Can I schedule a pickup for a specific time window?
    Yes, you can schedule a pickup for a specific time window within the app.

  • How do I contact Purolator customer support through the app?
    You can reach Purolator customer support through the “Contact Us” section within the app.

  • Is the app available in French?
    Yes, the Purolator app is available in both English and French.


Purolator’s mobile app empowers you to take control of your shipping experience, from tracking packages to scheduling pickups and managing shipments with ease. It offers convenience, transparency, and efficiency, making it an invaluable tool for individuals and businesses alike. Download the app today and streamline your shipping process with the help of Purolator’s innovative mobile solution.