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How to Schedule a Purolator Pickup: A Comprehensive Guide


Purolator is a leading Canadian courier company renowned for its reliable and efficient shipping services. Whether you’re sending a personal package to a loved one or managing business shipments, Purolator offers a variety of options to suit your needs. Scheduling a pickup with Purolator is a convenient way to send your packages without having to visit a physical location. This comprehensive guide will walk you through the step-by-step process of scheduling a Purolator pickup, ensuring a smooth and hassle-free experience.

Table of Contents

  1. Prepare Your Shipment

  2. Accessing Purolator’s Website

  3. Scheduling a Pickup

  4. Confirmation and Tracking

  5. Additional Options

  6. FAQ Section

Prepare Your Shipment

Package Selection

Before you schedule your pickup, you need to ensure your package is ready for shipment. The first step is to choose the appropriate package type. Purolator offers a variety of options, including boxes, envelopes, and even specialized packaging for fragile items. The type of package you choose will depend on the size and weight of your shipment. For smaller items, a standard envelope might suffice. For larger or heavier items, you’ll need a box that provides adequate protection.

Packing and Labeling

Once you’ve selected your package, it’s important to pack your items securely. For fragile items, use bubble wrap or packing peanuts to prevent breakage. Ensure your package is properly sealed and labeled with clear, legible information.

The label should include:

  • Recipient’s Name:
  • Recipient’s Address:
  • Your Name: (The sender)
  • Your Address:

Additional information may be required depending on the contents of your shipment and the service you choose.

Weight and Dimensions

Knowing the weight and dimensions of your package is crucial for accurate pricing and selecting the appropriate shipping service. Purolator has weight and size restrictions for different service types. You can use a standard postal scale to determine the weight of your package. Measure the length, width, and height of the package to ensure it complies with the required dimensions for your chosen service.

Accessing Purolator’s Website

Visit the Purolator Website

To schedule a Purolator pickup, you’ll need to visit their website. You can access it by going to

Login or Create an Account

Once you’re on the Purolator website, you’ll need to log in to your existing account or create a new one if you haven’t already. Creating an account is a simple process that involves providing your personal information and contact details. Having an account allows you to manage your shipments, track packages, and access various other features.

Navigating to the Pickup Scheduling Section

After logging in, navigate to the “Shipping” or “Pickup” section of the website. This section will usually be prominently displayed on the website’s homepage or within the navigation menu. The specific path might vary slightly depending on the website’s layout. Look for options related to “Schedule Pickup,” “Pickup Request,” or similar terms.

Scheduling a Pickup

Choose Pickup Location

The next step is to specify the pickup location. You can schedule a pickup from your home, business address, or a specific location like a drop-off point. Provide the complete address and any additional instructions that might be helpful, such as a specific door number or a building entrance.

Select Pickup Date and Time

Choose a suitable date and time for your pickup. Purolator offers a variety of pickup time slots, so you can select the option that best fits your schedule. Keep in mind that availability may vary depending on your location and the service type you choose.

Specify Service Type

Select the appropriate service type based on your shipping needs. Purolator offers various options, including residential, commercial, express, and overnight services. Each service has its own pricing structure and delivery times. Consider the urgency of your shipment and the distance it needs to travel when selecting the service type.

Package Information

Provide accurate details about your package, including its weight, dimensions, and contents. If your shipment contains any fragile items, be sure to note this as well. Accurate information ensures that Purolator can handle your package properly and select the most suitable shipping method.

Pickup Instructions

You can provide specific instructions for the courier during the pickup process. This might include:

  • Location Instructions: If the package is not at the front door, provide instructions on where the courier can find it (e.g., leave by the side door, in the lobby, etc.).
  • Special Handling Instructions: If the package requires special handling, such as being placed on a specific surface or requiring a signature upon delivery, clearly communicate these instructions.

Confirmation and Tracking

Confirmation Email

After you’ve successfully scheduled your pickup, Purolator will send you a confirmation email. This email will provide details about your pickup request, including the scheduled date and time, the location, and any special instructions you provided. Check your inbox for this confirmation email to ensure your pickup request was processed correctly.

Tracking Number

Purolator will also provide you with a tracking number. This tracking number is essential for monitoring the status of your shipment. You can use the tracking number on the Purolator website to track the progress of your package from pickup to delivery. The website will provide updates on the package’s location and status.

Pickup Updates

You can receive notifications about the courier’s arrival and other updates related to your pickup request. Purolator offers various options for receiving updates, including email alerts, text messages, or push notifications. Enable these notifications to ensure you stay informed throughout the process.

Additional Options

Special Services

Purolator offers a range of special services to enhance your shipping experience. These services provide additional features and benefits for specific needs. Some common special services include:

  • Insurance: Protect your shipments against loss or damage by adding insurance. Choose the appropriate insurance level based on the value of your package.
  • Signature Confirmation: Require a signature upon delivery to confirm that the recipient received the package. This is particularly useful for valuable or sensitive items.
  • Next Day Delivery: For urgent shipments, Purolator offers next-day delivery services to ensure your package arrives within 24 hours.
  • Saturday Delivery: Select Saturday delivery for packages that need to be delivered on a weekend.
  • Residential Delivery: Ensure your package is delivered directly to your home, even if it requires special handling or access.

Pricing and Payment

Purolator’s pricing is based on several factors, including the weight, dimensions, and destination of your shipment. The service type you choose will also affect the price. You can estimate the cost of your shipment using the online shipping calculator on the Purolator website.

Purolator offers various payment options, including:

  • Credit Card: Pay for your shipping online or at the time of pickup using a major credit card.
  • Debit Card: Use your debit card to pay for your shipping.
  • Purolator Account: If you have a Purolator account, you can choose to charge your shipping costs to your account balance.
  • Cash: Pay in cash at the time of pickup.

FAQ Section

What if I need to reschedule or cancel my pickup?

You can reschedule or cancel your pickup online through your Purolator account or by contacting customer service. If you need to reschedule, choose a new date and time slot that is convenient for you. If you need to cancel, be sure to do so before the scheduled pickup time to avoid any charges.

How do I contact Purolator if I have a problem?

If you encounter any problems or need assistance with your pickup, you can contact Purolator customer service through their website or by phone. They provide 24/7 support to assist you with any questions or concerns you may have.

What happens if I’m not home for the pickup?

If you are not home when the courier arrives for your pickup, the courier will leave a notice at your door with instructions on how to reschedule the pickup. You can also arrange for a neighbor to accept the package on your behalf if they are available.

Can I schedule a pickup for multiple packages?

Yes, you can schedule a pickup for multiple packages at once. When scheduling your pickup, provide the details for each package, including its weight, dimensions, and any special instructions. The courier will collect all the packages together at the designated pickup time.

Are there any restrictions on what I can ship?

Purolator has specific restrictions on what can be shipped. Prohibited items include:

  • Dangerous Goods: Flammable liquids, explosives, hazardous materials, etc.
  • Illegal Items: Drugs, weapons, counterfeit goods, etc.
  • Perishable Goods: Food items, plants, animals, etc.
  • Restricted Items: Items that require special permits or licenses, such as firearms.

Always check Purolator’s website or contact customer service if you have any questions about specific items you want to ship.


Scheduling a Purolator pickup is a simple and efficient way to send your packages. By following these steps and using Purolator’s online tools, you can ensure a smooth and hassle-free shipping experience. Remember to prepare your shipment properly, provide accurate information, and choose the appropriate service type to meet your needs. With Purolator’s reliable services and user-friendly platform, you can send your packages with confidence and peace of mind.