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Purolator Returns: A Simple Guide to Sending Back Your Purchases


Purolator is a renowned shipping and logistics company, trusted by millions for its reliable and efficient delivery services. However, sometimes online purchases don’t turn out as expected. In these situations, understanding how to return an item via Purolator is essential. This blog post provides a comprehensive and step-by-step guide to navigating the Purolator return process, ensuring a smooth and hassle-free experience for you.

Table of Contents

Understanding Purolator Returns

Before diving into the return process, it’s important to understand the distinctions and nuances involved:

  • Returns vs. Exchanges: Returning an item means sending it back to the merchant for a refund. An exchange involves returning an item and receiving a different item in its place.
  • Return Policy Variations: It’s essential to remember that return policies differ depending on the merchant and the specific item you’re returning. Always review the merchant’s return policy carefully before making a purchase.
  • Eligibility for Returns: Not all items are eligible for returns. Factors like the time frame for returns, the condition of the item, and any associated return fees will determine if your return is eligible.

Step-by-Step Guide to Returning a Purchase via Purolator

Here’s a step-by-step guide to returning a purchase using Purolator:

  1. Contact the Merchant: Start by contacting the merchant to initiate the return process. This involves providing them with your order information and explaining your reason for the return. They will likely provide you with a return authorization number (RA number), which is crucial for identifying your return and tracking its progress.
  2. Packaging the Item: Carefully repackage the item for return. Ideally, use the original packaging if possible. Ensure the item is protected from damage during transit. Securely seal the box with tape.
  3. Creating a Shipping Label: Visit Purolator’s website or use their mobile app to create a shipping label. You’ll need to provide the following information:
    • Your Address: Your return address, where you want the package to be sent.
    • Merchant’s Address: The address of the merchant where you are returning the item.
    • Package Weight: An accurate estimate of the package’s weight.
    • RA Number: The return authorization number provided by the merchant.
  4. Dropping Off or Scheduling a Pickup: You have two options for sending your return package:
    • Drop Off: Find a convenient Purolator drop-off location near you. Use the Purolator website or app to locate a nearby location.
    • Schedule a Pickup: Request a pickup from your home or office through the Purolator website or app.
  5. Tracking Your Return: Once you have dropped off the package or scheduled a pickup, use the tracking number provided on your shipping label to monitor the package’s progress. You can track the return through Purolator’s website or app.

Additional Information

  • Return Fees: Some merchants may charge return fees, such as shipping costs or restocking fees. This information is typically outlined in their return policy.
  • Refunds: Refunds are processed by the merchant. The refund method and expected timeframe will depend on the merchant’s policies.
  • Return Label Options: Besides creating a shipping label through Purolator, some merchants might provide pre-paid labels or generate labels themselves. Consult with the merchant for specific instructions.


  • What if I don’t have the original packaging?
    • If you don’t have the original packaging, it’s essential to package the item securely using alternative materials. Choose a box that is slightly larger than the item and use packing peanuts, bubble wrap, or crumpled paper to fill any gaps and prevent movement. Ensure the item is well-protected from damage during transit.
  • Can I return an item that is damaged or defective?
    • If you received a damaged or defective item, contact the merchant immediately. Provide them with details of the damage or defect and any supporting evidence, such as photos or videos. They will likely guide you through their process for returning the damaged item. They may offer a replacement, a refund, or a repair depending on their policies.
  • What happens if I don’t have my return authorization number?
    • The return authorization number (RA number) is crucial for identifying your return. Without it, the merchant may not accept your return. Contact the merchant immediately to obtain the RA number. They can usually provide this information via email or phone.
  • Can I return items purchased online in a physical store?
    • The ability to return online purchases in a physical store depends on the merchant’s policies. Some merchants may accept returns in-store, while others may require you to return items online. Check the merchant’s return policy for specific instructions. If in-store returns are permitted, they may have additional requirements, such as providing a copy of your order confirmation or a valid ID.
  • How long does it take for my refund to be processed?
    • The processing time for refunds can vary depending on the merchant’s refund policy. It typically takes a few business days for the merchant to process the refund, and then it may take an additional few days for the funds to appear in your account, depending on your bank or payment provider. Contact the merchant directly to get an estimated timeframe for your specific purchase.


Returning a purchase via Purolator can be a straightforward process when you follow the steps outlined in this guide. Remember to review the merchant’s return policy carefully for specific details, including any fees that may apply. By understanding the process and taking the necessary steps, you can ensure a smooth and hassle-free return experience.