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Decoding Purolator’s Tracking Statuses: A Complete Glossary

Ever felt frustrated trying to decipher Purolator’s tracking statuses?

Purolator is a trusted name in the Canadian shipping industry, known for its reliable and efficient delivery services. However, navigating their tracking system can be confusing, especially for first-time users. This comprehensive guide aims to demystify Purolator’s tracking statuses, providing you with a clear understanding of what each status means and how it affects your package’s journey.

Table of Contents

  1. Understanding Purolator Tracking Statuses
  2. The Purolator Tracking Status Glossary
  3. What To Do When You Encounter Issues
  4. Frequently Asked Questions
  5. Conclusion

Understanding Purolator Tracking Statuses

Tracking your package is crucial, whether you’re a sender eager to know when it arrives or a receiver anticipating its arrival. Purolator’s tracking system provides valuable insights into your package’s journey, offering:

  • Shipment Information: Basic details like the sender and receiver information, package size, and type of service are readily available.
  • Location Updates: You can see where your package is at any given time, following its journey through different sorting facilities and delivery routes.
  • Status Updates: These are the heart of tracking. Status updates inform you about the package’s current state, whether it’s been picked up, is in transit, or has been delivered.

You can access your Purolator tracking information in several ways:

  • Website: Visit the official Purolator website and enter your tracking number.
  • App: Download the Purolator app on your smartphone or tablet for convenient tracking on the go.
  • Email: If you’ve provided your email address during the shipping process, Purolator will send you email notifications with tracking updates.

The Purolator Tracking Status Glossary

Let’s delve into the specifics of Purolator’s tracking statuses, categorized for easier understanding:

Pickup and Processing

  • Package Picked Up: This indicates that Purolator has collected your package from the sender.
  • Label Created: The shipping label has been generated and attached to your package.
  • Shipment Ready for Pickup: Purolator is ready to pick up your package from the sender’s location.

In Transit

  • Out for Delivery: Your package is on its way to its final destination.
  • En Route: The package is currently moving between different Purolator facilities.
  • Arrived at Sorting Facility: Your package has reached a Purolator sorting facility and is being processed for delivery.


  • Delivered: The package has been successfully delivered to the recipient.
  • Delivery Attempted: The delivery driver attempted to deliver the package but was unable to do so. This could be due to factors like no one being home, an incorrect address, or an inaccessible location.
  • Delivery Pending: The delivery is pending due to unforeseen circumstances, such as weather conditions or an issue with the recipient’s address.
  • Delivery Exception: There has been an exception to the expected delivery process, and Purolator is working to resolve the issue.


  • Delayed: The package is experiencing a delay in its delivery due to various factors, such as unforeseen weather conditions, traffic congestion, or operational issues.
  • Rescheduled: The delivery has been rescheduled for a later date.
  • Address Issue: There is an issue with the delivery address, which needs to be corrected before the package can be delivered.
  • Customs Hold: The package is being held by customs for inspection or clearance.

What To Do When You Encounter Issues

While Purolator strives for seamless deliveries, issues can arise. Here are some common problems and how to resolve them:

  • Delayed Delivery: First, verify that the tracking information is accurate. If it is, contact Purolator customer service. Be prepared to provide your tracking number and a brief explanation of the issue.
  • Lost Packages: Report the missing package to Purolator customer service immediately, providing your tracking number and any relevant information about the package.
  • Address Errors: If you discover an error in the delivery address, contact Purolator as soon as possible to update the information.

Don’t hesitate to contact Purolator customer service for any tracking-related questions or concerns. They are available via phone, email, or chat.

Frequently Asked Questions

How long does it take for a package to be picked up?

The pickup timeframe varies depending on the service you’ve selected, the sender’s location, and Purolator’s route schedules. For most standard services, pickup usually occurs within 1-2 business days.

What happens if my package is delayed?

Purolator will keep you updated on the status of your delayed package. You can also contact customer service to inquire about the reason for the delay and the estimated delivery date.

Can I change the delivery address?

Yes, you can typically change the delivery address, but it depends on the stage of the shipment. If the package is still in transit, you may need to contact Purolator customer service for assistance.

What are the fees associated with Purolator services?

Purolator’s fees vary depending on the service you choose, the size and weight of your package, and the distance it needs to travel. You can find detailed information about Purolator’s rates on their website.

How can I file a claim for a lost or damaged package?

Purolator has a claims process for lost or damaged packages. You can find instructions on how to file a claim on their website or by contacting customer service.


Understanding Purolator’s tracking statuses is key to staying informed about your package’s journey. This comprehensive glossary provides a clear and detailed explanation of the various statuses, helping you decipher their meaning and navigate the tracking system with confidence. Remember to bookmark this guide for future reference, and don’t hesitate to reach out to Purolator customer service if you encounter any issues or have any questions.