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Purolator Truck Tracking: How to Follow Your Shipment in Real-Time


In today’s fast-paced world, knowing the whereabouts of your shipments is essential. Purolator, a leading Canadian courier service, provides a reliable network for delivering packages across the country. Whether you’re expecting an important document, a special gift, or a vital business package, staying informed about its journey is crucial for peace of mind. This blog post will serve as your comprehensive guide to tracking your Purolator shipments in real-time. We’ll break down the process into simple steps and provide helpful tips to ensure you’re always in the loop about your delivery.

Table of Contents

Understanding Purolator Tracking Numbers

Before diving into the tracking process, it’s essential to understand the different types of Purolator tracking numbers. These unique identifiers play a key role in locating your shipment and provide valuable information about its journey. Here’s a breakdown:

1. Standard Tracking Number: This is the most common tracking number assigned to regular shipments. Typically, it consists of a combination of letters and numbers, often starting with “P” followed by a series of digits.

2. Express Tracking Number: Used for expedited deliveries, this type of tracking number may have a slightly different format, often including a prefix like “EXP” or “X” followed by a combination of letters and numbers.

3. International Tracking Number: For shipments sent to or received from other countries, Purolator utilizes a unique international tracking number. These numbers generally adhere to a specific structure dictated by international postal regulations.

Knowing the type of tracking number you have is crucial for accurate and efficient tracking.

Using the Purolator Website to Track Shipments

The Purolator website offers a user-friendly platform for tracking your shipments. Here’s a step-by-step guide to navigate the website:

Step 1: Access the Purolator website.

Step 2: Locate the “Track” or “Tracking” section. You can usually find this option in the main navigation menu or at the top of the homepage.

Step 3: Enter your tracking number into the designated field. Ensure you type the number accurately, including any hyphens or spaces if present.

Step 4: Click “Track” or “Submit” to initiate the tracking process. The website will then retrieve information about your shipment.

Step 5: Interpret the tracking information. The Purolator website will display detailed information about your shipment, including:

  • Status Updates: You’ll see a chronological list of updates, such as “Picked Up,” “In Transit,” “Out for Delivery,” or “Delivered.”
  • Map Visualization: A map may be displayed to provide a visual representation of your shipment’s journey.
  • Estimated Delivery Date and Time: Purolator provides estimated delivery dates and times, giving you a clear idea of when you can expect your package.

The Purolator website provides a convenient and comprehensive way to track your shipments.

Using the Purolator Mobile App for Real-Time Updates

For those who prefer the convenience of tracking on the go, Purolator also offers a dedicated mobile app. The app allows you to receive real-time updates about your shipments directly on your smartphone or tablet.

Step 1: Download and install the Purolator app from your device’s app store. (Provide links for both Android and iOS).

Step 2: Log in to the app or create an account if you are a new user.

Step 3: Access the “Track” section or similar feature within the app.

Step 4: Enter your tracking number in the designated field.

Step 5: View real-time updates about your shipment’s location and status.

The Purolator mobile app offers several benefits, including:

  • Convenience: Track your shipments from anywhere at any time.
  • Push Notifications: Receive immediate alerts for critical updates, such as delivery confirmations.

Note: The app’s features and interface may vary slightly depending on your device’s operating system.

Alternatives to the Purolator Website and Mobile App

While the Purolator website and mobile app provide excellent tracking options, there are other alternatives available to stay informed about your shipments.

1. Tracking through Email:

Purolator offers email updates for your shipments. You can subscribe to receive automated emails that notify you of status changes. This option allows you to track your shipment conveniently without needing to access the website or app.

2. Tracking through SMS:

For even more immediate updates, Purolator also provides SMS notifications. By opting for this feature, you’ll receive text messages directly to your phone with tracking information and delivery alerts.

3. Third-Party Tracking Services:

Several third-party tracking services, such as PackageTrackr, Parcel Monkey, and others, can consolidate tracking information from various carriers, including Purolator. These services often provide a centralized dashboard for tracking multiple packages from different providers.

Troubleshooting Common Tracking Issues

While Purolator offers reliable tracking services, there may be instances where you encounter issues. Here are some common problems and solutions:

1. Tracking Number Is Not Recognized:

  • Double-check the accuracy of your tracking number: Make sure you have entered the correct numbers and letters, including any hyphens or spaces.
  • Verify the type of tracking number: Ensure you’re using the right tracking number for the shipment type (Standard, Express, International).
  • Check if the shipment has been picked up by Purolator: Sometimes there might be a delay in the tracking system updating after pickup.

2. Tracking Information Is Not Updated:

  • Allow time for the system to update: Tracking information may take a few hours to update, especially during busy periods.
  • Contact Purolator customer service: If the tracking information remains stagnant for an extended period, contacting customer service might be necessary.

3. Delivery Delay:

  • Check for potential delays: Weather conditions, unforeseen events, or other factors could cause shipment delays.
  • Contact Purolator customer service: If you suspect a significant delay, reach out to customer service to inquire about the status and potential causes.

Frequently Asked Questions

1. What are the delivery hours for Purolator?

Delivery hours may vary depending on the location and service type. You can find more information on the Purolator website or contact customer service directly.

2. Can I change the delivery address for my shipment?

You may be able to change the delivery address for your shipment, depending on the type of service and the stage of delivery. Contact Purolator customer service to inquire about address changes.

3. How do I file a claim for a lost or damaged shipment?

Purolator has a claims process for lost or damaged shipments. You can find instructions on their website or contact customer service for assistance.

4. What are the fees associated with Purolator services?

Fees vary depending on the type of service, destination, and package size. You can find more information about Purolator fees on their website or contact customer service.

5. How do I contact Purolator customer service?

You can reach Purolator customer service by phone, email, or through their online chat feature. Contact information is readily available on their website.


Tracking your Purolator shipments is crucial for staying informed about your deliveries and ensuring a smooth and efficient experience. Whether you choose to track through their website, mobile app, email, SMS, or third-party tracking services, you have multiple options at your disposal. By following the steps outlined in this guide and understanding the different tracking tools, you can confidently track your shipments and stay informed every step of the way. Remember to double-check your tracking numbers, be patient with system updates, and contact Purolator customer service if you have any questions or encounter any issues.