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Purolator vs. Amazon Logistics: A Comparison of Delivery Options for Businesses


In today’s competitive business landscape, efficient and reliable delivery is paramount. Businesses of all sizes need to ensure their products reach customers quickly and securely to maintain customer satisfaction and drive sales. Two leading delivery options stand out in this race: Purolator and Amazon Logistics. Both offer a range of services and benefits, but which one is the right fit for your business?

This blog post aims to provide a comprehensive comparison of Purolator and Amazon Logistics, highlighting their strengths, weaknesses, and key differences. By understanding the nuances of each service, businesses can make informed decisions and choose the delivery solution that best aligns with their specific needs and goals.

Table of Contents

Purolator: A Traditional Shipping Powerhouse

Purolator has a long history in Canada, dating back to 1960, and is a well-established, national carrier with a reputation for reliability. The company boasts an extensive network across the country and even offers cross-border delivery options to the United States.


  • Strong National Network: Purolator’s vast network covers major cities and remote areas across Canada, ensuring widespread delivery capabilities. This comprehensive reach allows businesses to ship to a wide range of customers nationwide.
  • Wide Range of Services: Purolator offers a diverse suite of shipping services to cater to various business needs. These include ground shipping for standard deliveries, express options for urgent shipments, and freight services for bulky or oversized goods.
  • Commitment to Customer Service: Purolator is known for its strong customer service focus, providing dedicated support channels and resources to assist businesses with their shipping needs. Their commitment to customer satisfaction is evident in their responsive and helpful interactions.


  • Potential Higher Costs: While Purolator offers competitive pricing, their rates might be slightly higher than those of Amazon Logistics, particularly for high-volume shipments or specific delivery areas. Businesses should carefully assess pricing structures and compare rates before making a decision.
  • Limited Transparency: Compared to Amazon Logistics, Purolator’s tracking and delivery updates may lack the same level of real-time transparency. This can lead to uncertainty for businesses and customers regarding shipment status and estimated arrival times.
  • Lack of Integration with Amazon Marketplace: Unlike Amazon Logistics, Purolator doesn’t directly integrate with the Amazon seller platform. This can result in a more complex shipping process for businesses selling on Amazon, requiring additional steps for order fulfillment and tracking.

Amazon Logistics: The E-commerce Giant’s Delivery Arm

Amazon Logistics emerged as a separate delivery service for Amazon sellers and, more recently, expanded to offer services to businesses outside the Amazon marketplace. With its extensive logistics infrastructure and focus on e-commerce, Amazon Logistics has become a major player in the delivery industry.


  • Competitive Pricing: Amazon Logistics is known for its competitive pricing structure, especially for high-volume shipments. Businesses can often benefit from lower shipping rates compared to traditional carriers like Purolator, particularly for larger orders.
  • Seamless Integration with Amazon Marketplace: One of the key advantages of Amazon Logistics is its seamless integration with the Amazon seller platform. This integration simplifies shipping processes, allowing businesses to manage orders, track shipments, and generate shipping labels directly within the Amazon Marketplace.
  • Faster Delivery Options: Amazon Logistics leverages Amazon’s vast network of fulfillment centers and delivery drivers to offer faster delivery times. This is particularly beneficial for customers who prioritize quick delivery, especially Prime members who enjoy expedited shipping options.
  • Advanced Tracking: Amazon Logistics provides real-time tracking and delivery updates through its platform, offering businesses and customers a clear picture of shipment progress and estimated arrival times.


  • Limited Geographic Coverage: While Amazon Logistics’ network is expanding, its geographic reach remains narrower than Purolator’s. Amazon Logistics is generally more focused on urban areas and may not have the same coverage in rural regions or smaller towns.
  • Potential Dependence on Amazon Ecosystem: Businesses using Amazon Logistics may find themselves more reliant on the Amazon platform for effective shipping and fulfillment. This can limit flexibility for businesses that prefer to manage their shipping processes independently or utilize other e-commerce platforms.
  • Limited Customer Service: Amazon Logistics’ customer support primarily focuses on supporting Amazon sellers, rather than general businesses. This can make it challenging for non-Amazon sellers to access specialized support or address specific shipping concerns.

Comparison: Key Factors to Consider

To help you choose the best delivery option for your business, it’s crucial to consider various factors beyond just pricing. Here’s a detailed comparison of key aspects to guide your decision:

Delivery Speed

  • Purolator: Purolator offers a range of delivery speeds, from ground shipping, which typically takes 2-4 business days, to express options for overnight or same-day delivery in certain areas.
  • Amazon Logistics: Amazon Logistics, with its vast network and focus on efficiency, often provides faster delivery times, particularly for Prime members and shipments within urban areas. However, delivery speeds can vary depending on location and service type.

Shipping Costs

  • Purolator: Purolator’s pricing structure is generally competitive, but costs can vary based on factors like shipment size, weight, destination, and service type. Businesses should compare rates carefully, especially for larger shipments or deliveries to remote areas.
  • Amazon Logistics: Amazon Logistics tends to offer more competitive pricing, especially for high-volume shipments. Their rates are often lower than Purolator’s, particularly for shipments within Amazon’s network and for businesses selling on the Amazon marketplace.

Service Options

  • Purolator: Purolator provides a wide range of service options, including ground shipping, express delivery, freight services for oversized items, and specialty services for fragile or perishable goods.
  • Amazon Logistics: Amazon Logistics offers core delivery services for standard and express shipping, but their range of specialized services may be less extensive than Purolator’s.

Integration with Other Platforms

  • Purolator: Purolator offers integrations with various platforms, including Shopify, Etsy, and other popular e-commerce platforms. This simplifies the shipping process for businesses using these platforms by enabling direct label generation and order management.
  • Amazon Logistics: Amazon Logistics seamlessly integrates with the Amazon seller platform, making it incredibly easy for businesses selling on Amazon to manage orders, track shipments, and generate shipping labels.

Customer Support

  • Purolator: Purolator has a dedicated customer support team available through phone, email, and online chat. They are generally known for their responsiveness and helpfulness in addressing customer inquiries and concerns.
  • Amazon Logistics: Amazon Logistics customer support is primarily focused on supporting Amazon sellers. Businesses outside the Amazon ecosystem might find it more challenging to access specialized support or quickly resolve shipping issues.


Choosing the right delivery option for your business depends on a multitude of factors, including your budget, shipping volume, geographic reach, service requirements, and integration needs. Both Purolator and Amazon Logistics offer valuable services and benefits.

  • Purolator excels with its robust national network, wide range of service options, and strong customer support, making it an excellent choice for businesses seeking reliable and comprehensive delivery solutions across Canada.
  • Amazon Logistics shines with its competitive pricing, seamless integration with the Amazon Marketplace, and fast delivery options, particularly for businesses selling on Amazon and those prioritizing rapid delivery within urban areas.

Ultimately, the best delivery option for your business will depend on your individual needs and priorities. Carefully evaluate each service’s strengths and weaknesses, consider your specific requirements, and choose the solution that best aligns with your overall business strategy.

Frequently Asked Questions

  • What delivery option is best for small businesses?
    The best option for small businesses depends on their specific needs. If they prioritize a robust national network, wide service options, and strong customer support, Purolator could be a good fit. If competitive pricing, seamless Amazon integration, and faster delivery are more important, Amazon Logistics might be a better choice.
  • Does Purolator offer overnight delivery?
    Yes, Purolator offers various express delivery options, including overnight delivery to certain areas.
  • Can I use Amazon Logistics without selling on Amazon?
    Amazon Logistics is gradually expanding its services to businesses outside the Amazon marketplace. You can check their website for the latest information on availability and eligibility for non-Amazon sellers.
  • How do I choose the right delivery service for my business?
    Consider factors like your budget, shipping volume, geographic reach, service requirements, integration needs, and customer service preferences. Compare the strengths and weaknesses of each service and choose the option that best aligns with your individual business needs and goals.