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Royal Mail Redirection Not Working? Here’s What To Do

Navigating the complexities of mail redirection can be a frustrating experience, especially when your vital documents or packages seem lost in the postal system. Royal Mail offers various redirection services, from permanent changes to temporary solutions, but sometimes things don’t go as planned. If you’re facing issues with your Royal Mail redirection not working, don’t worry – this comprehensive guide will equip you with the knowledge and steps to resolve the problem.

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Whether you’ve just moved to a new address, are away for an extended period, or simply need to divert your mail temporarily, a reliable Royal Mail redirection service is essential. It ensures that your correspondence reaches its intended destination without interruption. However, unforeseen circumstances can lead to redirection issues, potentially resulting in lost mail, missed important documents, or delivery delays. This can create significant inconvenience and disrupt your daily life.

This blog post aims to equip you with the knowledge and practical solutions to overcome these hurdles. We’ll delve into common reasons why redirection might not work, explore a step-by-step troubleshooting guide, and answer frequently asked questions to ensure you can reclaim control over your mail delivery.

Common Reasons for Redirection Issues

Several factors can contribute to Royal Mail redirection issues. Understanding these common culprits can help you identify the root cause and take appropriate steps to resolve the problem:

Incorrect Information:

The foundation of a successful redirection relies on accurate information. A single typo or missing detail in your address, name, or redirection dates can throw off the entire system. It’s crucial to double-check all information before submitting your request. Common mistakes include:

  • Incorrect address: Verify both your old and new addresses for any spelling errors, house numbers, or postcode inconsistencies.
  • Missing details: Ensure you’ve included all relevant information, such as your full name, flat number, or building name.
  • Typographical errors: Proofread your information meticulously to catch any typos that might have slipped through.

System Errors:

While rare, technical glitches within the Royal Mail system can occur. These errors can affect redirection services, causing delays or incorrect processing of your request.

Delivery Timeframe:

It’s essential to consider the timeframe for mail redirection. If you request redirection too close to the original delivery date, the mail may already be en route before the redirection takes effect. To ensure a seamless redirection, make your request well in advance.

Steps to Troubleshoot Royal Mail Redirection Issues

Now that you understand the common reasons for redirection issues, let’s explore a step-by-step guide to troubleshoot and resolve the problem:

Step 1: Verify the Redirection Request:

The first step is to confirm that your redirection request was successfully processed. You can access the Royal Mail website or your account to check the status of your request. Make sure to verify:

  • Accuracy of provided information: Double-check that all details, including addresses, names, and dates, are correct.
  • Status of the request: Confirm if the redirection is active and if there are any pending issues.

Step 2: Contact Royal Mail Customer Service:

If you can’t find the solution through online verification, the next step is to contact Royal Mail customer service directly. They can provide personalized assistance and guidance to resolve your issue. Here’s how you can reach them:

When you contact them, provide the following information:

  • Redirection request number: This unique identifier helps them locate your request.
  • Relevant dates: Include the original redirection request date and the date the issue arose.
  • Details of the problem: Briefly explain why the redirection isn’t working, such as mail being delivered to the old address or not being redirected at all.

Step 3: Check for Updates:

Royal Mail may need some time to investigate the issue and implement a solution. It’s a good idea to periodically check for updates on the status of your redirection request. This will keep you informed about any progress and allow you to follow up if needed.

Step 4: Consider Alternative Solutions:

While Royal Mail works on resolving the issue, you can explore alternative solutions to ensure your mail is not lost or delayed:

  • Contact the sender directly: Reach out to the sender of the mail and inform them of the redirection problem. They might be willing to resend the item to your new address.
  • Utilize private mail forwarding services: Explore private mail forwarding companies that can handle your mail redirection needs.


How long does it take for a Royal Mail redirection to become active?

Generally, Royal Mail redirection services become active within 2-3 working days after the request is made. However, it’s essential to check their website or contact customer service for specific details regarding your redirection request.

Can I cancel or modify my redirection request?

Yes, you can cancel or modify your redirection request through the Royal Mail website or by contacting their customer service. However, there might be fees or limitations associated with these actions depending on the type of redirection service you’ve chosen.

What if my redirected mail is lost or damaged?

If you receive lost or damaged mail after a redirection, report the issue to Royal Mail customer service immediately. Be prepared to provide relevant documentation, such as tracking numbers and proof of your redirection request. They will investigate the situation and determine if compensation is applicable.

Are there any fees associated with Royal Mail redirection services?

The fees for Royal Mail redirection services vary depending on the type of service you choose:

  • Permanent redirection: £33 for a year.
  • Temporary redirection: £33 for 3 months, £60 for 6 months, £90 for 12 months.
  • Online redirection: £5.99 for 6 months.

Royal Mail may offer discounts or promotional offers depending on the duration of your redirection and other factors. Check their website for the latest pricing information.


A reliable mail redirection service is crucial for individuals and businesses alike. When redirection issues arise, it can cause significant disruption and inconvenience. By understanding the common reasons for redirection problems and following the troubleshooting steps outlined in this guide, you can proactively resolve issues and ensure your mail is delivered efficiently and accurately.

Remember to reach out to Royal Mail customer service for personalized assistance if you encounter any difficulties. Sharing your experiences and insights in the comments section can also be beneficial for others facing similar issues.

Disclaimer: The information provided in this blog post is for general informational purposes only. It’s always best to consult the Royal Mail website or contact their customer service for the most up-to-date information and guidance.