Skip to content

Royal Mail Scams: How to Stay Safe and Protect Yourself


Royal Mail is a trusted and well-known service, but unfortunately, scammers have taken advantage of its reputation to prey on unsuspecting individuals. These scams can range from phishing emails to fake websites and even impersonating delivery drivers, all aiming to steal your personal information and money. Staying vigilant and informed is crucial to protect yourself from these threats. This comprehensive guide will equip you with the knowledge to identify common Royal Mail scams and take steps to safeguard your information and financial security.

Table of Contents

Common Royal Mail Scams

Scammers employ various tactics to deceive people into giving up sensitive information or money. Understanding the common types of scams can help you recognize them and avoid falling victim.

Phishing Emails

Phishing emails are designed to trick you into revealing personal information, such as your bank details or passwords, by posing as legitimate entities like Royal Mail. These emails often use urgent language, threatening consequences like lost parcels or account suspension, to encourage you to click on a malicious link.

Here are some red flags to watch out for in phishing emails:

  • Suspicious Subject Lines: Look out for vague or urgent subject lines like “Urgent Delivery Update” or “Your Parcel Is Overdue.”
  • Misspelled Words and Poor Grammar: Phishing emails often contain grammatical errors or misspellings, indicating their unprofessional nature.
  • Suspicious Links: Hover your mouse over any links in the email without clicking to see the actual destination URL. If it doesn’t look legitimate or doesn’t match the sender’s website, it’s likely a scam.

Text Message Scams

Text message scams are becoming increasingly common, with scammers posing as Royal Mail to trick you into sharing personal information or paying a fee to release your package.

Common examples of Royal Mail text message scams include:

  • Delivery Updates: You might receive a text claiming your package is delayed or requires a small fee for delivery.
  • Missed Delivery: You might get a text claiming your delivery attempt failed and asking you to reschedule or pay a fee.
  • Parcel Tracking: The message might offer a link to track your package, but the link leads to a fake website.

Look out for these red flags in text messages:

  • Unexpected Messages: Be wary of any text message you weren’t expecting, especially if it mentions a package you didn’t order.
  • Strange Links: Don’t click on any links within suspicious text messages, especially if they look unfamiliar or unprofessional.
  • Requests for Personal Information: Royal Mail will never ask you for bank details or credit card information via text message.

Website Scams

Fake websites designed to mimic the official Royal Mail website are another common scam tactic. Scammers use these websites to steal your login details or personal information when you try to access your account or track a package.

Here’s how to identify a fake website:

  • Misspelled URLs: The website address might have a slight spelling error or a different domain name than the official Royal Mail website.
  • Unprofessional Design: Fake websites often have poor design, lack of contact information, or outdated information.
  • Odd Security Certificates: Check the website’s security certificate by looking for a padlock icon in the address bar. If the certificate is invalid or expired, it’s likely a scam.

Delivery Scam

Scammers often exploit delivery expectations to trick you into opening your door for a non-existent package or revealing your personal information.

Here are some common delivery scam methods:

  • Fake Delivery Attempts: You might receive a fake notice claiming a delivery attempt was made but your package couldn’t be delivered.
  • Fake Delivery Drivers: Someone posing as a Royal Mail delivery driver might approach your door and ask for personal information or a fee to release your package.

Always verify any delivery information directly with Royal Mail:

  • Contact Royal Mail Customer Service: If you have doubts about a delivery attempt, contact Royal Mail customer service to confirm the information.
  • Track Your Package Online: Use the official Royal Mail website to track your package and confirm the delivery status.

By understanding these common scams and their tactics, you can be better prepared to identify them and avoid becoming a victim.

How to Protect Yourself

Now that you’re aware of the common Royal Mail scams, let’s dive into practical steps you can take to safeguard yourself:

Be Vigilant

The first line of defense is vigilance. Always be suspicious of unexpected communications, especially those claiming to be from Royal Mail, and never rush into action without verifying information.

Never Click Suspicious Links

As mentioned earlier, clicking on suspicious links can lead to malware infection or the theft of your personal information. Always hover over a link before clicking to see the actual destination URL. If it doesn’t look legitimate or doesn’t match the sender’s website, don’t click it.

Don’t Share Personal Information

Royal Mail will never ask you for personal information, such as your bank details, credit card information, or passwords, via email, text message, or phone call. If you receive a request for such information, it’s a scam.

Report Scams

If you encounter a suspicious email, text message, or website claiming to be from Royal Mail, it’s crucial to report it to the relevant authorities. This helps prevent others from falling victim to the same scam.

  • Royal Mail: Report suspected scams to Royal Mail directly. They have a dedicated reporting mechanism on their website.
  • Action Fraud: Report all types of fraud to Action Fraud, the UK’s national fraud reporting center. They can investigate the scam and provide support.

Contact Royal Mail Directly

For any queries or concerns regarding your deliveries, always contact Royal Mail directly through their official website or customer service line. Avoid using any contact information provided in suspicious emails or texts.

By following these steps, you can significantly reduce your risk of falling victim to Royal Mail scams and protect your online security.


What should I do if I think I’ve been scammed?

  • Contact your bank or credit card company immediately to report any unauthorized transactions.
  • Report the scam to Action Fraud and Royal Mail.
  • Change your passwords if you shared them on a fake website.
  • Monitor your accounts for any unusual activity.

How can I identify a fake Royal Mail email?

  • Look for suspicious subject lines, misspelled words, poor grammar, and suspicious links.
  • Always hover over links to see the actual destination URL before clicking.

Is Royal Mail ever going to send me a text message asking for my bank details?

No. Royal Mail will never ask you for sensitive information like your bank details, credit card information, or passwords via text message, email, or phone call.

What should I do if I’ve clicked on a suspicious link?

  • Change your passwords immediately for any accounts you may have accessed.
  • Run a virus scan on your computer to check for malware.
  • Contact your bank or credit card company if you shared any financial information.

Can I recover any lost money if I’ve been scammed?

While it’s not always guaranteed, you may be able to recover some or all of your lost money if you report the scam to your bank or credit card company and to the authorities like Action Fraud.


Royal Mail scams are becoming increasingly sophisticated, but by staying vigilant, informed, and following the tips outlined in this guide, you can protect yourself from becoming a victim. Remember to always be suspicious of unexpected communications, verify information before clicking on links or sharing personal details, and report any suspected scams to the appropriate authorities. Sharing this information with your friends and family can also help raise awareness and keep everyone safer.