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Royal Mail Tracking Not Updating: What To Do & How To Contact Them


Have you ever eagerly awaited a package, only to find that the Royal Mail tracking hasn’t updated in days? It’s a frustrating experience, leaving you wondering if your package is lost or simply stuck in limbo. This blog post aims to guide you through the common reasons why Royal Mail tracking might not be updating, provide practical solutions to troubleshoot the issue, and offer clear instructions on how to contact Royal Mail for assistance.

By the end, you’ll be equipped to handle any tracking hiccups with confidence and get back to enjoying the anticipation of receiving your package.

Table of Contents

Common Reasons for Tracking Not Updating

While it’s natural to worry when tracking information doesn’t update, there are several common explanations behind this seemingly mysterious phenomenon. Here’s a breakdown of the most frequent reasons:

  • System Delays: Royal Mail’s tracking system, like any vast network, can experience temporary glitches or delays. High package volumes, technical maintenance, or system upgrades can contribute to these short-lived interruptions.

  • Package Location: Your package may be in transit between locations where tracking updates are not generated. For example, it might be in a sorting facility or at a delivery depot awaiting its next journey.

  • Missing Scan: Not every stage of the delivery process involves a scan. Sometimes, packages might slip through the cracks, leading to gaps in the tracking information.

  • Delivery Delays: Just like any delivery service, Royal Mail can experience delays due to unforeseen circumstances. Weather conditions, traffic congestion, or even holiday periods can cause temporary disruptions in delivery timelines.

Troubleshooting Steps

Before reaching out to Royal Mail, it’s helpful to try a few troubleshooting steps to see if you can resolve the issue independently. Here’s a step-by-step guide:

  1. Check Tracking Information: Double-check the tracking number you’re using. Ensure it’s entered correctly and without any typos.

  2. Allow Time: Remember that tracking information doesn’t always update instantaneously. Allow for a reasonable timeframe, usually a few hours or a day, before getting concerned.

  3. Refresh the Page: Refreshing the tracking page can sometimes trigger an update and display the most recent information.

  4. Contact the Sender: Reach out to the sender of the package. They may have additional information about its whereabouts or any known delays.

  5. Check Royal Mail Website for Updates: Visit the Royal Mail website to see if there are any service disruptions or announcements that could affect delivery times.

How to Contact Royal Mail for Help

If your tracking hasn’t updated after following the troubleshooting steps, it’s time to contact Royal Mail directly. They have multiple channels to assist you:

  • Online Help Center: Navigate to the Royal Mail website and access their Online Help Center. This comprehensive resource provides answers to common questions and may offer solutions to your specific tracking issue.

  • Contact Form: The Royal Mail website features a user-friendly contact form. Fill in the required information, including your tracking number, to submit your inquiry.

  • Live Chat: Check if Royal Mail offers live chat support. This option provides real-time assistance with any tracking-related concerns.

  • Phone Number: For immediate assistance, dial the Royal Mail customer service phone number. Be prepared to provide your tracking number and details about the package.

  • Social Media: Royal Mail is active on various social media platforms. You can contact them directly on channels like Twitter or Facebook.

Tips for Future Tracking

To make your future tracking experiences smoother, consider these tips:

  • Sign Up for Email Notifications: Many services offer email notifications for tracking updates. This keeps you informed in real-time without needing to manually check the tracking information.

  • Use Tracking Apps: Third-party tracking apps can provide a more comprehensive overview of package movement. They consolidate tracking information from various carriers, including Royal Mail, and offer features like location updates and delivery estimates.

  • Keep Your Tracking Number Handy: Store your tracking number in a safe place, such as a note app or email, for easy access when needed.

  • Understand Royal Mail Delivery Times: Familiarize yourself with the estimated delivery times for the specific service you used. This helps set realistic expectations and avoid unnecessary anxiety.

Frequently Asked Questions

Here are answers to some commonly asked questions about Royal Mail tracking:

  • What if my package is still marked as “in transit” after several days?

It’s normal for packages to experience some delays, especially during peak seasons. Contact Royal Mail if the delay is excessive or you have reason to believe the package is lost.

  • What if my package is marked as “delivered” but I haven’t received it?

First, check with your neighbors, as the package might have been delivered to the wrong address by mistake. Look for a delivery notice left by the courier. If still unable to locate the package, contact Royal Mail.

  • What if my package is lost or damaged in transit?

File a claim with Royal Mail for lost or damaged packages. They will guide you through the process of providing proof of delivery and filing the claim.

  • Can I track international packages with Royal Mail?

Tracking international packages may have limitations, depending on the destination country. Royal Mail offers tracking for some international destinations, but it might be less detailed than domestic tracking.


While occasional tracking glitches or delays can happen, Royal Mail generally provides reliable delivery services. By understanding the common reasons for non-updating tracking, implementing troubleshooting steps, and knowing how to contact Royal Mail for assistance, you can navigate any tracking challenges with ease.

Remember, clear communication and proactive steps are key to ensuring your package reaches you safely and efficiently.