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The Ultimate Guide to Tracking Your UPS International Shipments

International shipping can be a complex process, especially when it comes to keeping track of your packages. Fortunately, UPS offers a robust tracking system that gives you peace of mind, letting you follow your shipment from the moment it leaves the sender’s hands to its arrival at your doorstep. In this comprehensive guide, we’ll walk you through everything you need to know about tracking your UPS international shipments, providing clear and concise instructions to ensure a seamless experience.

Table of Contents

  1. Introduction
  2. Step-by-Step Tracking Guide
    • Obtaining Your Tracking Number
    • Accessing the UPS Tracking Website
    • Entering Your Tracking Number
    • Viewing Your Shipment Details
    • Additional Tracking Options
    • Troubleshooting Tracking Issues
    • Tips for Smooth International Shipping
  3. FAQ (Frequently Asked Questions)
  4. Conclusion


Navigating international shipping can be a daunting task, especially for those unfamiliar with the process. Knowing the status of your shipment, its location, and estimated delivery time is crucial, both for the sender and the receiver. This is where UPS tracking comes in. As a leading global shipping company, UPS offers a reliable and user-friendly tracking system that allows you to stay informed about your package every step of the way. Whether you’re sending a gift to a loved one overseas, importing essential supplies for your business, or receiving a long-awaited purchase, UPS tracking provides you with the peace of mind that comes with knowing exactly where your package is and when to expect its arrival.

Step-by-Step Tracking Guide

1. Obtaining Your Tracking Number

The first step in tracking your international shipment is obtaining the tracking number. This unique identifier is crucial for accessing information about your package. You can find your tracking number in several places, including:

  • Shipping Confirmation Email: When your shipment is created, you’ll receive an email from UPS containing the tracking number.
  • Receipt: If you dropped off your package at a UPS location, the receipt will include the tracking number.
  • Invoice: The invoice for your shipment will also display the tracking number.

2. Accessing the UPS Tracking Website

Once you have your tracking number, you can access the UPS tracking website to get real-time updates on your shipment’s progress. To do this:

  • Go to the official UPS website: [Link to UPS Website]
  • Navigate to the tracking page: Look for a “Track” or “Tracking” option on the website’s main menu or homepage. You may need to click a “Track a Shipment” button to access the tracking form.

3. Entering Your Tracking Number

The UPS tracking website will present you with a form where you need to enter your tracking number.

  • Locate the tracking number field: It’s usually a box or text field labeled “Tracking Number” or “Enter Tracking Number.”
  • Enter your tracking number: Carefully type in the tracking number, making sure there are no errors or typos.
  • Submit the information: Click the “Track” or “Submit” button to proceed.

4. Viewing Your Shipment Details

After you enter your tracking number, the UPS website will display a tracking results page with detailed information about your shipment. This page typically includes:

  • Origin: The location where your shipment was picked up.
  • Destination: The address where your shipment is being delivered.
  • Current Location: The package’s current location, updated in real time.
  • Estimated Delivery Date: The expected date and time of delivery.
  • Status Updates: A chronological list of updates indicating the progress of your shipment.
  • Delivery Confirmation: Once your package is delivered, this section will confirm the date and time of delivery and may include a signature if one was required.

5. Additional Tracking Options

UPS offers several additional ways to track your shipments beyond the website:

  • Mobile App Tracking: Download the UPS Mobile app for iOS or Android to track your shipments on the go. The app provides access to all the same tracking information as the website and offers additional features like notifications and map tracking. [Link to App Store] [Link to Google Play Store]
  • Social Media or Email Notifications: You can sign up for email or social media notifications to receive updates on your shipments directly to your inbox or preferred social media platform.

6. Troubleshooting Tracking Issues

If you’re encountering issues with tracking your shipment, such as an invalid tracking number or a lack of updates, here are some steps you can take:

  • Double-check the tracking number: Verify that you entered the correct tracking number without any typos.
  • Check the status updates: If the status shows “In Transit,” it may take some time for the tracking system to update.
  • Contact UPS Customer Service: If you’ve tried the above steps and still cannot track your shipment, contact UPS customer service for assistance. They can help you troubleshoot tracking issues and provide further guidance.

7. Tips for Smooth International Shipping

To ensure a smooth and successful international shipping experience, consider these tips:

  • Proper Packaging and Labeling: Pack your items securely to prevent damage during transit and clearly label them with the recipient’s address and contact information.
  • Relevant Customs Documentation: Include all necessary customs documentation, such as invoices, certificates of origin, and commercial invoices, to avoid delays or complications at customs.
  • Accurate Recipient Information: Ensure that you provide the correct recipient name, address, phone number, and email address to prevent delays and delivery errors.

FAQ (Frequently Asked Questions)

Here are answers to some common questions about tracking UPS international shipments:

Q: What if my tracking number isn’t working?

A: If your tracking number isn’t working, double-check that you entered it correctly. Ensure there are no typos or spaces. If you’re still having trouble, try copying and pasting the tracking number directly from the shipping confirmation email or receipt. If the problem persists, contact UPS customer service for assistance.

Q: How do I track a shipment with multiple packages?

A: You can track multiple packages simultaneously on the UPS website. Simply enter each tracking number into the tracking form, separated by spaces or commas. The website will then display the status of each package individually.

Q: What does “In Transit” mean?

A: “In Transit” means that your package is currently being transported between locations. It’s a general status update that doesn’t provide specifics about the package’s current location.

Q: What if my package is delayed?

A: If your package is delayed, check the tracking updates for any information about the cause of the delay. If the delay is significant or you’re concerned, contact UPS customer service for further information and possible solutions.

Q: How do I make changes to my delivery address?

A: You can often make changes to your delivery address through the UPS website or by contacting UPS customer service. However, the ability to change addresses may depend on the specific service and the stage of the shipment. It’s best to make any address changes as soon as possible.

Q: Can I track shipments from other carriers on the UPS website?

A: No, the UPS tracking website is specifically designed to track UPS shipments only. If you need to track shipments from other carriers, you’ll need to use their respective tracking websites.

Q: What if I need to file a claim?

A: If your package is lost, damaged, or delayed, you may need to file a claim with UPS. You can find information about filing a claim on the UPS website or by contacting customer service.

Q: What happens to my package after delivery?

A: Once your package is delivered, UPS will record the date and time of delivery. The tracking information will typically reflect “Delivered” or “Delivered Attempted.” If a signature was required, the signature may also be displayed.

Q: What are the different UPS international services?

A: UPS offers a variety of international shipping services, each with its own features, transit times, and costs. Some common services include:

  • UPS Worldwide Express: Provides the fastest delivery options for time-sensitive shipments.
  • UPS Worldwide Expedited: Offers reliable and efficient delivery for non-urgent shipments.
  • UPS Worldwide Saver: A cost-effective option for less time-sensitive shipments.
  • UPS Standard: A more affordable option for shipments that don’t require expedited delivery.

Q: How do I know if I have to pay customs duties?

A: International shipments may be subject to customs duties and taxes, which are calculated based on the value of the goods, the country of origin, and the destination country. You can find information about customs duties on the UPS website or by contacting customs officials in the destination country.


Tracking your UPS international shipments is essential for peace of mind and ensuring that your package arrives safely and on time. By following the steps outlined in this guide, you can easily access real-time updates and keep track of your shipment’s progress. Remember to take advantage of the various tracking options available, including the UPS website, mobile app, and email notifications. If you encounter any issues, don’t hesitate to contact UPS customer service for assistance.

By understanding the tracking system and utilizing the resources available, you can navigate international shipping with confidence.