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The Frustration of a Missing Tracking Number: How to Track Your UPS Package Without It

We’ve all been there: you’re eagerly awaiting a package, the anticipation building with each passing day. But then, you realize the dreaded truth – you can’t find the tracking number! It’s a frustrating experience, especially when you need to know where your package is and when it will arrive. Fear not, for we’re here to guide you through the process of tracking your UPS package even without a tracking number.

This comprehensive guide will equip you with practical solutions and strategies to get your package information. We’ll explore different methods, from utilizing online tools to contacting customer service, so you can stay informed and alleviate any anxiety about your delivery.

Table of Contents

Utilizing the “UPS My Choice” Account

The “UPS My Choice” account is a valuable resource for tracking packages, even if you don’t have a tracking number. This online platform allows you to manage your deliveries and receive personalized notifications.

Here’s how you can use your “UPS My Choice” account to track your package:

  1. Sign in or create an account: If you don’t have an account, visit the UPS My Choice website and create a free account.
  2. Access your shipment history: Once logged in, navigate to your shipment history. You can usually find this under a “Past Shipments” or “Delivery History” section.
  3. Filter for your package: Your shipment history will display details about past deliveries, including dates, package details, and recipient information. Use the filters to narrow down the list and find the specific package you are looking for.

Using “UPS My Choice” can be a great way to track your package without relying solely on a tracking number. Remember, this account is a powerful tool for managing your deliveries and staying informed about their status.

Contacting UPS Customer Service

If the “UPS My Choice” account doesn’t reveal your package details, it’s time to contact UPS Customer Service. They have access to a wide range of information and can assist you in locating your package.

You can contact UPS Customer Service through several channels:

  • Phone: Call the UPS customer service hotline at 1-800-PICK-UPS (1-800-742-5877). Be prepared to provide your name, address, and any additional details about the package, such as the sender’s name or the estimated delivery date.
  • Email: Visit the UPS website and locate the “Contact Us” or “Customer Support” section. You can submit a request through an online form, providing the necessary information.
  • Chat: Check for a live chat option on the UPS website. This offers a quick and convenient way to communicate with a customer service representative.
  • Social Media: Connect with UPS on social media platforms like Twitter or Facebook. Use their direct messaging feature to send your inquiry.

When contacting UPS, be prepared to share as much information as possible to help them locate your package. The more information you provide, the better equipped they are to assist you.

Checking with the Sender

Before contacting UPS, consider reaching out to the sender of the package. They may have readily available information about the shipment, including the tracking number.

  • Check order confirmation emails: If you purchased the item online, review your order confirmation emails for any tracking details.
  • Contact customer support: If the sender is a company or retailer, contact their customer service department and inquire about the tracking number.
  • Request a receipt or invoice: If the package was shipped by a physical store, ask for a receipt or invoice that may contain the tracking number.

By checking with the sender, you can potentially avoid the need to contact UPS directly and expedite the tracking process.

Using Online Tools and Services

There are several online tools and services specifically designed to track packages without relying on a tracking number. These platforms often use information like the sender’s and recipient’s details to identify the package.

Here are some popular options to explore:

  • PackageTrackr: This website provides a convenient way to track packages without knowing the tracking number. Simply enter the sender’s and recipient’s details, and the platform will try to locate the package.
  • Other Tracking Websites: Search online for “package tracking without tracking number” to find other websites that offer similar services.

These tools can be particularly helpful when dealing with anonymous shipments or when you only have limited information.

Considering Other Delivery Options

If you suspect that the package was sent through a different carrier, such as USPS or FedEx, you’ll need to investigate those options as well.

  • Check for delivery labels: Inspect the package for any labels or markings that might indicate the carrier.
  • Contact the sender: If possible, contact the sender to clarify the carrier used for the shipment.

Remember that different carriers have their own tracking methods, so you’ll need to adjust your approach accordingly.

Be Patient and Persistent

It’s important to be patient when tracking a package without a tracking number. The process may take some time, especially if the information is not readily available.

  • Check for updates regularly: Keep checking your “UPS My Choice” account, the sender’s website, or the tracking websites for any new information.
  • Don’t give up: If you don’t receive any updates immediately, continue to check back periodically.

Persistence will pay off in the long run. By staying vigilant and informed, you’ll eventually find the information you need to track your package.


Q: What if the package was sent anonymously?
* A: Tracking an anonymous package can be challenging, but not impossible. Try reaching out to the sender, if you know who they are, to request the tracking number. If you don’t have the sender’s information, your options for tracking are limited.

Q: Can I track a package if it’s international?
* A: Tracking an international package without a tracking number can be more complex. The specific steps may vary depending on the origin and destination of the package. Contact UPS Customer Service or the sender to inquire about the tracking options available.

Q: What if the sender’s information is incorrect?
* A: Inaccurate sender or recipient details can hinder tracking efforts. Carefully review the information you have and attempt to correct any errors before contacting UPS or using online tools. If the information is still inaccurate, it may be necessary to contact the sender or UPS for assistance.

Q: What if the package has been lost or stolen?
* A: If you believe your package has been lost or stolen, report the incident to UPS immediately. Provide as much detail as possible about the package, including the sender’s information and the estimated delivery date. UPS will investigate the incident and assist you in recovering the package or filing a claim.


Tracking a UPS package without a tracking number can be a frustrating experience, but it’s not an impossible task. By utilizing tools like the “UPS My Choice” account, contacting customer service, and exploring online tracking resources, you can increase your chances of finding your package. Remember to be patient, persistent, and diligent throughout the process.

Share your experiences or ask questions in the comments below. We’re here to help you navigate the complexities of package tracking.