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USPS Informed Delivery: Beyond Previews – Managing Deliveries & Missed Packages


In today’s fast-paced world, managing our mail and packages can be a real headache. Missed deliveries, stolen packages, and the constant worry about whether our important documents have arrived safely are all common anxieties. Thankfully, the USPS has a valuable tool that can alleviate these concerns and bring peace of mind: Informed Delivery.

While many people associate Informed Delivery with simply previewing mail, its features extend far beyond that, offering a comprehensive solution for managing deliveries and preventing missed packages. In this comprehensive guide, we’ll delve into the powerful capabilities of Informed Delivery, exploring how you can use it to track your packages, reschedule deliveries, and even avoid those frustrating situations where your package goes missing.

Table of Contents

Understanding Informed Delivery Features

Informed Delivery provides a multifaceted approach to managing your mail and packages, offering a suite of features designed to enhance your delivery experience.

Mail Preview

Informed Delivery gives you a digital preview of your incoming mail, typically one to two days before it arrives in your mailbox. This feature allows you to:

  • Get a glimpse of what’s coming: You can see grayscale images of your mail, including envelopes, postcards, and even magazines.
  • Plan your day: Informed Delivery can help you prepare for important deliveries, like bills or financial statements.
  • Identify potential issues: If you notice any suspicious mail, you can take necessary precautions or contact the sender to confirm the legitimacy of the item.

It’s important to remember that mail previews have some limitations:

  • Grayscale images: The previews are in grayscale, so you won’t see the content of letters or postcards.
  • No detailed content: The preview doesn’t reveal any personal information or the content of bills or other documents.

Package Tracking

Informed Delivery goes beyond simply previewing mail by providing robust package tracking capabilities. This feature empowers you to:

  • Track real-time updates: You can monitor the progress of your packages and receive alerts when they are shipped, scanned along the way, and delivered.
  • Get estimated delivery dates: Informed Delivery provides an estimated delivery window, giving you a better idea of when to expect your package.
  • Manage deliveries: The Informed Delivery service allows you to take control of your deliveries, including rescheduling them to a more convenient time or requesting a signature confirmation for extra security.

Additional Features

Beyond mail previews and package tracking, Informed Delivery offers a range of additional features:

  • Address verification: You can use Informed Delivery to verify your address and ensure that your mail is being delivered to the correct location.
  • Mail hold requests: If you are going to be away for a period, you can use Informed Delivery to request a temporary hold on your mail.

Informed Delivery offers a powerful suite of tools to help you manage your mail and packages, allowing you to take control of your deliveries and stay informed about what’s coming your way.

Managing Deliveries with Informed Delivery

Now that you have a better understanding of Informed Delivery’s capabilities, let’s dive into the practical ways you can utilize the service to manage your deliveries.

Tracking Your Packages

Tracking your packages with Informed Delivery is a simple and straightforward process:

  1. Sign in to Informed Delivery: You can access Informed Delivery through the USPS website or mobile app.
  2. Locate the “Package Tracking” section: This section typically displays a list of your expected packages, along with tracking numbers and estimated delivery dates.
  3. Click on a specific package: This will take you to a detailed tracking page, providing a timeline of the package’s journey and its current status.

Informed Delivery keeps you updated about your package’s movement through the postal system, ensuring you’re informed throughout the delivery process.

Rescheduling Deliveries

Sometimes your delivery schedule doesn’t align with your personal availability. Informed Delivery empowers you to reschedule deliveries to a more convenient time.

  1. Identify the package you want to reschedule: Locate the package in the “Package Tracking” section of Informed Delivery.
  2. Click on the “Reschedule Delivery” option: This option will be available for eligible packages.
  3. Choose a new delivery date and time: Select a new delivery window that fits your schedule.
  4. Confirm your request: Once you’ve selected the new delivery time, confirm your request.

Informed Delivery allows you to take control of your delivery schedule, ensuring that your packages arrive at a time that works for you.

Requesting Signature Confirmation

For valuable packages, signature confirmation provides an extra layer of security.

  1. Go to the “Package Tracking” section: Locate the package you want to add signature confirmation to.
  2. Click on the “Add Signature Confirmation” option: This option may be available when creating a shipping label or after the package has been shipped.
  3. Follow the instructions: Provide the necessary information and confirm your request.

By requesting signature confirmation, you ensure that only the designated recipient can receive the package, providing greater peace of mind for valuable items.

Addressing Missed Deliveries

Even with Informed Delivery, you might encounter instances where your package goes missing. In such situations, Informed Delivery can help you locate the missing package.

  1. Check your delivery history: Review your delivery history in Informed Delivery to verify if the package was actually delivered or marked as attempted delivery.
  2. Report a missing package: If the package is not located in your delivery history, report it as missing through Informed Delivery. Provide the tracking number and any other relevant details.
  3. Follow up with USPS: After reporting the missing package, contact USPS directly to inquire about its whereabouts and initiate an investigation if necessary.

Informed Delivery can help you track down missing packages by providing a record of delivery attempts and a platform to report missing items.

Beyond the Basics: Advanced Informed Delivery Features

Informed Delivery offers several advanced features that enhance your delivery management experience.

Setting Up Delivery Preferences

Informed Delivery allows you to customize your delivery preferences to improve efficiency and convenience.

  1. Access your Informed Delivery settings: Navigate to your settings within the Informed Delivery website or app.
  2. Specify preferred delivery locations: If you have multiple addresses, you can set a preferred delivery location for your packages.
  3. Choose delivery days: For certain packages, you might have the option to specify preferred delivery days.

By customizing your delivery preferences, you can streamline the delivery process and ensure packages arrive where and when you want them.

Using Informed Delivery for Business

Businesses can leverage Informed Delivery to optimize their mail and package management processes.

  • Track marketing mail: Businesses can use Informed Delivery to monitor the delivery of marketing mail and track its effectiveness.
  • Optimize delivery strategies: Informed Delivery data can help businesses identify delivery trends and improve their delivery strategies.
  • Improve customer service: By providing customers with real-time tracking information, businesses can improve customer satisfaction and address potential delivery issues promptly.

FAQs (Frequently Asked Questions)

Q: What is the difference between Informed Delivery and USPS Tracking?

A: Informed Delivery provides a preview of your incoming mail and allows you to track packages. USPS Tracking is solely focused on package tracking and requires a tracking number to monitor a specific package.

Q: How do I sign up for Informed Delivery?

A: You can sign up for Informed Delivery through the USPS website or mobile app. You will need to provide your address and a valid email address.

Q: Is there a fee for Informed Delivery?

A: Informed Delivery is a free service offered by the USPS.

Q: What happens if I don’t receive a mail preview?

A: Mail previews are typically available one to two days before delivery, but there may be occasional delays or technical issues. If you don’t receive a mail preview, you can still track your packages and manage deliveries through Informed Delivery.

Q: Can I use Informed Delivery to track international shipments?

A: Informed Delivery is primarily designed for domestic mail and packages. You can track international shipments through other USPS tracking services.

Q: How do I change my address for Informed Delivery?

A: You can update your address within your Informed Delivery account. You can also update your address by contacting the USPS directly.

Q: Can I use Informed Delivery on my mobile device?

A: Yes, the USPS offers a mobile app that allows you to access Informed Delivery features on your smartphone or tablet.


Informed Delivery is a valuable tool for managing your mail and packages, offering a range of features that can save you time, reduce stress, and prevent missed deliveries. From previewing your mail to tracking packages and managing deliveries, Informed Delivery provides a comprehensive solution for staying on top of your mail and shipments.

By taking advantage of its features, you can enjoy increased convenience, peace of mind, and a more efficient delivery experience. Sign up for Informed Delivery today and experience the benefits for yourself!