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Why is My Aramex Delivery Taking So Long? Common Reasons & Solutions


Have you ever placed an order with Aramex, only to find yourself anxiously refreshing your tracking page, wondering why your package seems to be stuck in transit? Frustrating, right? While Aramex is a well-known and respected global shipping company, delays can happen, and understanding the reasons behind them is the first step towards finding solutions. This comprehensive guide will delve into the common causes of Aramex delivery delays, equipping you with the knowledge and strategies to navigate these challenges and ensure your packages arrive on time.

Table of Contents

Common Reasons for Aramex Delivery Delays

Global Shipping Challenges

The world of shipping is incredibly complex, and numerous factors can contribute to delays, even for a reputable company like Aramex. The global landscape has been significantly impacted by recent events, leading to unforeseen disruptions in the supply chain.

1. Pandemic Impact

The COVID-19 pandemic has had a profound impact on global shipping networks. Restrictions on travel and workforce shortages have caused delays at ports and throughout the logistics process. While the situation is improving, the pandemic’s lingering effects continue to contribute to shipping challenges.

2. Increased Volume

The rise of e-commerce and increased online shopping have led to a surge in package volume. This surge has overwhelmed shipping companies and created bottlenecks in processing and delivery, leading to longer delivery times.

3. Congestion at Ports

Ports around the world are struggling to handle the increased volume of cargo. Congestion at ports leads to delays in unloading and loading ships, further impacting the timely delivery of packages.

4. Weather Delays

Natural disasters and extreme weather events can severely disrupt shipping routes and schedules. Severe storms, floods, and other unpredictable weather patterns can lead to delays and even rerouting of shipments.

Aramex-Specific Factors

While global shipping challenges play a significant role, delays can also arise due to factors specific to Aramex’s operations.

1. Customs Clearance

International shipments must undergo customs clearance, a process that involves inspecting and verifying the contents of packages. Delays can occur due to incomplete or inaccurate documentation, thorough scrutiny by customs officials, or even unexpected regulations.

2. Unexpected Routing Issues

Sometimes, unforeseen circumstances like traffic congestion, road closures, or even accidents can lead to unexpected route changes and delays. Aramex strives to optimize routes for efficient delivery, but these unpredictable events can impact delivery times.

3. Package Handling Errors

As with any large-scale operation involving numerous packages, human errors can occur. Packages might be misplaced during sorting, mishandled, or even mislabeled, leading to delays in their delivery.

4. Delivery Area Accessibility

Aramex delivers to a wide range of locations, some of which might be remote or difficult to access. Remote areas with limited infrastructure or challenging terrain can naturally lead to longer delivery times.

Solutions and What You Can Do

Understanding the reasons for delays is crucial, but it’s equally important to know what you can do to minimize the chances of encountering them or to expedite your package’s delivery when a delay occurs. Let’s explore some proactive steps and actions you can take.

Proactive Steps Before Ordering

1. Choosing Faster Shipping Options

Aramex offers different shipping options, each with varying delivery speeds and associated costs. If time is of the essence, consider opting for a faster shipping service like Express or Priority. While these options might be more expensive, they often offer significantly faster delivery times.

2. Ensuring Accurate Shipping Information

Providing accurate and complete shipping information is paramount for ensuring timely delivery. Double-check your address details, including apartment number, street name, and postal code. Also, provide a valid phone number and email address so that Aramex can contact you if needed.

3. Packing Items Properly

Properly packaging your items is crucial for preventing damage and potential delays. Securely pack your items in boxes or envelopes that are appropriate for their size and weight. Use packing materials like bubble wrap or packing peanuts to protect fragile items and prevent damage during transit.

Actions to Take During a Delay

1. Tracking Your Package

Aramex provides a convenient online tracking system that allows you to monitor the progress of your shipment in real-time. Visit the Aramex website or use their mobile app to track your package and stay informed about its status.

2. Contacting Aramex Customer Support

If your package is experiencing a delay, don’t hesitate to reach out to Aramex customer support. They can provide information about the delay’s cause, estimated delivery time, and any possible solutions. You can contact Aramex through their website, phone, or social media channels.

3. Understanding Your Rights

As a customer, you have certain rights regarding package delivery. If your package is significantly delayed or lost, you may be entitled to compensation or a refund. Understand your rights and explore available recourse if you encounter a significant issue with your shipment.

Tips for Preventing Future Delays

1. Planning Ahead

During peak seasons like holidays or major sales events, shipping companies experience a surge in volume, leading to potential delays. Order your items well in advance to allow sufficient time for processing and delivery.

2. Choosing Local Vendors

If you need your items urgently, consider purchasing from local vendors whenever possible. Local businesses often have shorter delivery times as they don’t rely on long-distance shipping.

Frequently Asked Questions (FAQ)

Q1: What is the typical delivery timeframe for Aramex shipments?

A1: The delivery timeframe for Aramex shipments varies depending on the destination, shipping option chosen, and any potential delays. You can find estimated delivery times on the Aramex website or through their customer support.

Q2: How can I track my Aramex shipment?

A2: You can track your Aramex shipment through their website or mobile app. Simply enter your tracking number, and you can see the shipment’s current status and estimated delivery date.

Q3: What should I do if my package is delayed?

A3: If your package is delayed, check the tracking information to see if there’s an update regarding the delay. If the delay is significant or you have concerns, contact Aramex customer support.

Q4: Can I cancel my Aramex shipment?

A4: Yes, you can often cancel your Aramex shipment. Contact their customer support team as soon as possible to initiate the cancellation process. The cancellation policy and any associated fees will depend on the specific shipment details.

Q5: What are the fees associated with Aramex deliveries?

A5: Aramex delivery fees vary based on several factors, including the destination, package size and weight, shipping service chosen, and any additional services like insurance or special handling. You can find details about fees on their website or through their customer support.

Q6: Is Aramex reliable for international shipments?

A6: Aramex is generally considered a reliable international shipping company. They have a strong reputation for handling international shipments effectively and efficiently. However, as with any shipping company, delays can occur due to unforeseen circumstances.

Q7: How do I make a claim for a damaged or lost Aramex package?

A7: If your Aramex package is damaged or lost, contact their customer support team as soon as possible to file a claim. They will guide you through the process of reporting the issue and providing the necessary information for processing your claim.


Aramex is a prominent global shipping company, but like any shipping service, delays can happen. By understanding the common causes of delays, you can take proactive steps to minimize their impact and ensure the timely delivery of your packages. Remember to pack your items securely, provide accurate shipping information, and utilize Aramex’s tracking and customer support resources if necessary. By following these tips and staying informed, you can navigate the challenges of shipping with confidence.