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Aramex Returns: How Easy is it for Customers?


Imagine you’ve just received a package, excitedly tearing it open to reveal your new purchase. But, alas, it’s not quite what you expected. Maybe the size is off, the color doesn’t match the online photo, or perhaps you simply changed your mind. The inevitable question arises: How do you return it?

Returning online purchases can be a frustrating ordeal, often involving complex processes, long wait times, and unclear instructions. Enter Aramex, a leading logistics provider, aiming to simplify the return experience for customers. This blog post will guide you through Aramex’s return process, highlighting its ease of use, clarity, and customer-centric approach. Whether you’re a seasoned online shopper or just starting out, understanding Aramex’s return system can make a world of difference in your overall shopping experience.

Table of Contents

  1. Understanding Aramex Returns
  2. Step-by-Step Guide to Aramex Returns
    • Step 1: Initiate Return Request
    • Step 2: Package and Prepare Your Return
    • Step 3: Choose Your Return Method
    • Step 4: Track Your Return
    • Step 5: Receive Your Refund
  3. Aramex Returns: Pros and Cons
  4. FAQs
  5. Conclusion

Understanding Aramex Returns

Aramex is a globally recognized logistics provider specializing in shipping and delivery solutions. Their commitment to customer satisfaction extends beyond just delivering packages; they’ve made it their mission to streamline the return process as well.

Aramex’s return policy is designed to be straightforward and flexible, accommodating a wide range of return scenarios. Generally, most items purchased online are eligible for return within a specified timeframe, provided they meet certain conditions. These conditions might include the item being unused, in its original packaging, and accompanied by a valid proof of purchase.

Step-by-Step Guide to Aramex Returns

Now, let’s dive into the specifics of how to initiate and complete a return using Aramex:

Step 1: Initiate Return Request

The first step is to officially request a return through Aramex. You can do this conveniently through their website, mobile app, or by contacting customer service.

  • Website/App:
  • Log in to your Aramex account or access the returns section through their website or mobile app.
  • Locate your order details and select the item you wish to return.
  • Provide the reason for the return (e.g., wrong size, damaged product, changed mind).
  • Follow the on-screen prompts to complete the return request.
  • Customer Service:
  • Contact Aramex customer service via phone, email, or live chat.
  • Provide your order information and explain your return request.
  • The customer service representative will guide you through the process and provide any necessary instructions.

Step 2: Package and Prepare Your Return

Once you’ve initiated the return request, it’s time to package your item safely and correctly:

  • Packaging: Use the original packaging if possible. If not, ensure the return package is sturdy and provides sufficient protection for the item.
  • Labeling: Carefully attach the return shipping label provided by Aramex to the exterior of the package. This label will contain the necessary address information for Aramex’s return facility.
  • Additional Information: Include any relevant documentation, such as a copy of your invoice or order confirmation.
  • Security: Secure the package properly with tape to prevent it from opening during shipping.

Step 3: Choose Your Return Method

Aramex offers multiple convenient return methods, allowing you to choose the option that best suits your needs:

  • Drop-Off: Locate a nearby Aramex drop-off location, such as a designated shop or convenience store. Drop off your return package at the location and receive a receipt for your records.
  • Courier Pick-Up: Schedule a pick-up for your return package at your convenience. An Aramex courier will arrive at your specified location to collect the package.
  • Self-Service: In some cases, you might be able to directly ship the return package to Aramex’s designated return facility. Check with Aramex’s website or customer service for details.

Step 4: Track Your Return

Once you’ve shipped your return package, you can easily track its progress through Aramex’s online platform or mobile app. This transparency gives you peace of mind and allows you to anticipate the delivery timeframe:

  • Online Tracking: Log in to your Aramex account or visit their website. Enter your return tracking number to view updates on your package’s location and status.
  • Mobile App: Download the Aramex app on your smartphone. Input your tracking number and access real-time tracking updates.

Step 5: Receive Your Refund

After your returned item is received and processed by Aramex, you’ll be notified about the refund status. The refund process generally involves:

  • Verification: Aramex verifies the condition of the returned item and confirms that it meets their return policy requirements.
  • Processing: Once verified, the refund is processed, typically within a specified timeframe.
  • Payment: The refund is usually credited to your original payment method, such as your credit card or bank account. You may also have the option to receive a store credit.

Aramex Returns: Pros and Cons

As with any service, Aramex returns have their strengths and limitations. Here’s a breakdown of the pros and cons to help you make an informed decision:


  • Convenience: Aramex offers a range of return methods, including drop-off, pick-up, and self-service options. Their online platform and mobile app provide easy access to initiate return requests, track packages, and access support.
  • Transparency: The tracking system provides clear updates on the package’s location and status, giving you confidence in the process.
  • Reliability: Aramex has a solid reputation for secure and timely returns, minimizing the risk of delays or lost packages.


  • Cost: Aramex might charge return shipping fees, depending on the return method and the item’s size and weight. Compare these fees to other providers before making your decision.
  • Availability: Aramex’s services may not be available in all locations or for all product types. Confirm the availability of services before initiating a return.
  • Flexibility: There might be exceptions to the return policy, depending on the specific order type (e.g., personalized items, certain types of electronics). Refer to Aramex’s website or contact customer service for details.


Here are some frequently asked questions about Aramex returns:

Q: Can I return any item through Aramex?

A: While Aramex aims to provide a wide range of return options, not all items are eligible for return through their services. The eligibility depends on factors like the product category, the merchant’s return policy, and the date of purchase. It’s always best to check Aramex’s website or contact customer service for specific information regarding the return eligibility of a particular item.

Q: What happens if my returned package is lost or damaged?

A: Aramex is committed to handling lost or damaged return packages with care. If your package is lost or damaged during the return process, they’ll investigate the situation and provide appropriate compensation or a replacement. Their policies might involve requiring documentation or proof of loss, so it’s essential to retain all relevant information and receipts.

Q: How long does it take to get my refund?

A: The refund processing time for Aramex returns can vary depending on the item, the return method, and the payment method used for the original purchase. Generally, it can take anywhere from a few days to a couple of weeks. You’ll receive a notification once your returned item has been received and processed, and the refund is initiated. Check your original payment method for the refund amount, and contact Aramex customer service if you have any questions.

Q: Can I return an item purchased from a specific store using Aramex?

A: Aramex’s return services are often facilitated through partnerships with merchants and online platforms. If you’ve purchased an item from a particular store, check their return policies and whether they accept Aramex as a return option. Aramex’s website or customer service can provide further information on store-specific return policies.

Q: How do I get in touch with Aramex customer service if I have questions about returns?

A: Aramex offers various ways to reach their customer service team for assistance with return-related questions:

  • Phone: Find the appropriate phone number for your region on Aramex’s website.
  • Email: Visit their website and locate the “Contact Us” section for their email address.
  • Live Chat: Some regions offer live chat support on their website during business hours.
  • Social Media: You might also be able to reach them through their social media channels, such as Facebook, Twitter, or Instagram.


Aramex has taken a proactive approach to making returns a smoother experience for online shoppers. Their comprehensive return process, accessible online platform, and focus on customer convenience can simplify what can often be a frustrating experience.

By understanding the steps involved, the available return methods, and the potential costs and limitations, you can confidently navigate Aramex’s return system for a positive shopping experience.

Remember, Aramex’s website and mobile app are valuable resources for detailed information, FAQs, and contact information for customer support. Don’t hesitate to reach out to them with any questions or concerns you may have.