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Canada Post Tracking Not Updating: Reasons and Solutions


Have you ever eagerly awaited a package, only to find that your Canada Post tracking number is stuck in a frustrating standstill? The feeling of uncertainty and worry can be quite unsettling. We’ve all been there, anxiously refreshing the tracking page, hoping for a sign of progress. It’s a common experience that leaves us wondering what’s going on with our shipment and what we can do to get answers.

This comprehensive guide will shed light on the various reasons behind Canada Post tracking issues and provide actionable solutions to get you back on track. We’ll explore the most common culprits behind stalled tracking information, offer practical troubleshooting steps, and equip you with the knowledge to navigate any challenges you may encounter. So, let’s dive in and demystify the world of Canada Post tracking, empowering you to regain control over your package’s journey.

Table of Contents

  • Introduction
  • Common Reasons for Canada Post Tracking Not Updating
    • System Glitches
    • Delays in Transit
    • Package Location Updates
    • Incorrect Tracking Number
    • Unscanned Packages
  • Troubleshooting Steps for Non-Updating Tracking
    • Wait and Refresh
    • Verify Tracking Number
    • Contact Canada Post Customer Support
    • Check for Updates on the Sender’s Website
    • Visit the Local Post Office
  • Alternative Tracking Resources
    • Canada Post Mobile App
    • Third-Party Tracking Services
  • FAQs (Commonly Asked Questions)
  • Conclusion

Common Reasons for Canada Post Tracking Not Updating

While it’s frustrating to encounter a non-updating tracking number, understanding the potential causes can help you address the issue more effectively. Here are some of the most common reasons why your Canada Post tracking might not be updating:

System Glitches

Sometimes, the issue lies within the Canada Post tracking system itself. Temporary technical glitches can arise due to server maintenance, network outages, or even system overload, especially during peak shipping seasons. These glitches are usually resolved quickly, but in the meantime, your tracking may appear stagnant.

Delays in Transit

Unexpected delays are a common part of the delivery process. Weather conditions, traffic congestion, and a high volume of shipments can all contribute to a package’s slower-than-expected journey. It’s crucial to remember that deliveries, particularly during peak periods, might take longer than usual.

Package Location Updates

It’s important to understand that Canada Post updates tracking information when a package reaches specific points in its delivery route. Packages are typically scanned at sorting facilities and postal offices, but not necessarily at every stop along the way. This means that tracking updates may not occur frequently, especially for international shipments.

Incorrect Tracking Number

One of the most common reasons for tracking issues is a simple error in the tracking number. Double-check the number for any typos, misplaced digits, or extra characters. You can find the correct tracking number on your shipping confirmation email, invoice, or the online order details page.

Unscanned Packages

It’s possible that your package has not been scanned at all points in its journey. This is more likely to happen with smaller or less valuable items, especially if they are being transported in a less automated manner. Additionally, packages delivered to rural areas or smaller postal facilities might not be scanned consistently due to limited equipment or resources.

Troubleshooting Steps for Non-Updating Tracking

Now that we’ve explored the potential reasons for a stalled tracking system, let’s move on to actionable steps you can take to resolve the issue:

Wait and Refresh

Before jumping to conclusions, allow for a reasonable amount of time for updates to appear. Packages may experience temporary delays or move through the system without immediate scanning. Refresh the tracking page regularly, as updates often occur in batches or at specific intervals.

Verify Tracking Number

We’ve already highlighted the importance of accuracy when it comes to tracking numbers. Double-check the number for typos and ensure it’s the correct one for your specific package. You can find the tracking number on your order confirmation, invoice, or shipping label.

Contact Canada Post Customer Support

If you’ve waited a reasonable amount of time and still haven’t seen any updates, it’s time to reach out to Canada Post customer support. You can contact them via phone, email, or online chat. When contacting customer support, be sure to have your tracking number ready, as well as any relevant information about the shipment, such as the sender’s name and address.

Check for Updates on the Sender’s Website

Some online retailers provide their own tracking information, separate from Canada Post’s system. Check the sender’s website for any additional updates or details about your package’s status.

Visit the Local Post Office

If you suspect your package has been misplaced or lost, it’s best to visit your local post office. Inquire about their procedures for handling missing packages and any documentation you may need.

Alternative Tracking Resources

While Canada Post provides a primary tracking platform, there are other resources you can utilize to gain more insight into your package’s journey.

Canada Post Mobile App

The Canada Post mobile app offers a convenient way to track your shipments. It allows you to view real-time updates, manage delivery options, and even receive notifications when your package is delivered.

Third-Party Tracking Services

Several third-party tracking services aggregate information from multiple carriers, including Canada Post. These services can provide a consolidated view of your package’s status, sometimes offering additional features or details. Some popular examples include PackageTrackr and Ship24.

FAQs (Commonly Asked Questions)

Now, let’s address some of the most frequently asked questions about Canada Post tracking:

Q1: How long should I wait for tracking updates before contacting Canada Post?

A: The timeframe for waiting for tracking updates varies depending on the type of shipment and the expected delivery time. For domestic shipments, you should generally wait 2-3 business days for updates to appear. For international shipments, allow 5-7 business days, or longer depending on the destination. If you haven’t seen any updates within these timeframes, it’s a good idea to contact Canada Post customer support.

Q2: What if my tracking number is not valid?

A: If you’ve entered the tracking number correctly and it still doesn’t work, there’s a chance it might be invalid. You can confirm the validity of a tracking number by entering it into the Canada Post tracking system. If it’s invalid, you’ll receive an error message. You can also check your order confirmation or invoice to ensure you’re using the correct tracking number. If you’re still unable to track your package, contact the sender and request a valid tracking number.

Q3: What should I do if my package is lost or delayed?

A: If your package has been delayed significantly or you suspect it might be lost, you can file a claim with Canada Post. You’ll need to provide your tracking number, the sender’s name and address, and the date the package was shipped. Canada Post will investigate the matter and will typically provide compensation for lost or damaged packages, subject to their terms and conditions.

Q4: How can I prevent tracking issues in the future?

A: You can improve your chances of having a smooth tracking experience by following these tips:

  • Choose a reliable shipping method: Opt for a trackable shipping method, such as Canada Post Expedited Parcel or Xpresspost, to ensure you receive regular tracking updates.
  • Provide accurate recipient information: Double-check that the recipient’s name, address, and contact information are accurate before shipping the package.
  • Use a secure packaging method: Ensure your package is securely packaged to prevent damage or loss during transit.
  • Keep your shipping confirmation and tracking number handy: Save your shipping confirmation email or print out a copy, including the tracking number, for easy access if you need to track your package.

Q5: What other resources can I use for tracking information?

A: In addition to the Canada Post website and mobile app, you can also find tracking information from the following sources:

  • Canadian Transportation Agency: The Canadian Transportation Agency is a government agency that regulates transportation in Canada, including postal services. You can contact them for information about consumer rights and to file a complaint against Canada Post.
  • Other carriers: If your package is being shipped by a carrier other than Canada Post, you can check their website or app for tracking information.
  • Third-party tracking services: Several third-party tracking services aggregate information from multiple carriers, including Canada Post. These services can provide a consolidated view of your package’s status, sometimes offering additional features or details.


While tracking issues can be frustrating, understanding the potential causes and implementing the appropriate troubleshooting steps can help you navigate these challenges effectively. Remember to be patient, double-check your tracking information, and don’t hesitate to contact Canada Post customer support if necessary.

With a little knowledge and proactive action, you can regain control over your package’s journey and receive the updates you need to stay informed.

We hope this guide has been helpful. Please share your experiences with Canada Post tracking in the comments below, and let us know if you have any additional tips or suggestions!