Skip to content

DPD Tracking Explained: Understanding the Different Statuses


DPD is a leading global courier company renowned for its reliable and efficient delivery services. Whether you’re sending or receiving a package, understanding DPD tracking statuses is crucial for staying informed about its journey. This blog post will guide you through the DPD tracking process, demystifying the different statuses and providing helpful insights for both senders and receivers.

Table of Contents

  1. Navigating the DPD Tracking Platform
  2. Decoding DPD Tracking Statuses
    • Pre-Shipment Statuses
    • In Transit Statuses
    • Delivery Statuses
  3. Additional DPD Tracking Features
  4. Frequently Asked Questions (FAQ)
  5. Conclusion

I. Navigating the DPD Tracking Platform

To access the DPD tracking platform, you can either visit the DPD website or utilize their mobile app, available for both Android and iOS devices. Both options offer a user-friendly interface to track your shipment effortlessly.

Step 1: Visit the DPD website or open the DPD app.

Step 2: Locate the “Track Your Parcel” or “Track Shipment” section. This is usually found on the homepage or within the navigation menu.

Step 3: Enter your tracking number. You can find the tracking number on your shipping confirmation email or the shipping label.

Step 4: Click “Track” or “Search” to initiate the tracking process.

II. Decoding DPD Tracking Statuses

The DPD tracking system provides detailed information about your shipment’s progress, categorized into different statuses. Understanding these statuses will give you a clear picture of where your package is and what to expect next.

A. Pre-Shipment Statuses

  • “Order Created”: This initial status confirms that your order has been placed and is awaiting processing. The package has not yet been physically shipped.
  • “Label Created”: DPD has generated a shipping label for your package, indicating that it is ready to be picked up.
  • “Shipment Picked Up”: The package has been collected by the DPD courier from the sender’s location, marking the official start of its journey.

B. In Transit Statuses

  • “In Transit”: This general status signifies that your package is moving towards its destination. You might encounter variations within this status, such as “Departed Sorting Center”, which indicate the specific stage of the delivery process.
  • “Out for Delivery”: This means your package is on its way to the delivery address, and you can expect it to arrive shortly.
  • “Delivery Attempted”: The courier has tried to deliver the package, but no one was available at the address. The tracking status will usually provide details about the attempt and instructions on how to arrange a redelivery.

C. Delivery Statuses

  • “Delivered”: Your package has successfully reached the recipient, and the delivery has been confirmed. This status usually includes the date and time of delivery.
  • “Delivery Exception”: This status signifies an unexpected event preventing the package from being delivered as scheduled. Possible reasons include an incorrect address, a security issue, or a delay caused by unforeseen circumstances. The tracking information will provide more details about the exception and how to resolve it.

III. Additional DPD Tracking Features

DPD tracking offers several features to enhance your shipping experience.

  • Estimated Delivery Time: DPD provides estimated delivery times based on the package’s destination and current location. These estimates are generally accurate but can be affected by unforeseen delays.
  • Delivery Notifications: DPD offers real-time updates via email or SMS, keeping you informed about your package’s progress.
  • Redirection Options: You can change the delivery address or choose alternative delivery options through the DPD tracking platform. For example, you might choose to have your package delivered to a DPD Pickup Point or schedule a specific delivery time.

IV. Frequently Asked Questions (FAQ)

Q: What if my DPD shipment is delayed?

A: If your package is experiencing a delay, check the tracking status for more details about the reason. You can also contact DPD customer support for assistance.

Q: Can I track my DPD shipment without a tracking number?

A: No, you need a valid tracking number to track your DPD shipment.

Q: How can I contact DPD customer support for assistance?

A: DPD provides multiple channels for customer support, including phone, email, and live chat. You can find their contact information on their website.

Q: What are the usual delivery timeframes for DPD?

A: Delivery timeframes vary depending on the origin and destination of your package. You can find estimated delivery times on the DPD website or through the tracking platform.

Q: Can I schedule a specific delivery time for my DPD package?

A: In some cases, you can schedule a specific delivery time through the DPD tracking platform. The availability of this feature might vary depending on your location and the type of package.

V. Conclusion

Utilizing DPD tracking provides you with valuable insights into your shipment’s journey, ensuring peace of mind and keeping you informed about the package’s status. By understanding the different statuses and utilizing the additional features, you can make informed decisions and manage your shipments effectively.