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Navigating A Step-by-Step Guide for English Speakers


La Poste, the French postal service, plays a crucial role in the daily lives of millions of people in France. Whether you’re sending a letter to a loved one, receiving a package from an online retailer, or accessing financial services, La Poste is an essential part of the French experience. However, navigating the official website,, can be a challenge for English speakers, as the majority of content is in French.

This comprehensive guide aims to bridge that gap by providing a step-by-step walkthrough of for English speakers. We’ll cover everything from setting up an account and sending mail to tracking shipments and accessing other services. By the end of this guide, you’ll be confident in using with ease.

Table of Contents

  1. Setting Up Your Account
    • Accessing the Website
    • Creating an Account
    • Verifying Your Account
  2. Common Services on
    • Sending Mail and Parcels
    • Tracking Your Shipments
    • Managing Your Address
    • Accessing Other Services
  3. Tips for Using
    • Using a Browser Translator
    • Utilizing the Help Center
    • Contacting Customer Support
  4. Frequently Asked Questions
  5. Conclusion

Setting Up Your Account

Accessing the Website

To begin your journey with, simply visit the website at You will be directed to the French version of the website by default. While the website does not currently offer an official English translation, you can use a browser translator or follow our guide to navigate through the site.

Creating an Account

Creating an account is essential for accessing most features on, including tracking shipments, managing your address, and sending registered mail. To create an account, click on the “Mon Espace” (My Space) link in the top right corner of the homepage. You will be presented with a login screen. Click on the “Créer un compte” (Create an account) button.

You will be asked to provide the following information:

  • Email Address: This will be your primary means of communication with La Poste.
  • Phone Number: A valid phone number is required for account verification.
  • Personal Information: Your full name, date of birth, and address.

Make sure to choose a strong password and keep your account information secure.

Verifying Your Account

Once you’ve created your account, you will receive a verification email. Click on the link provided in the email to confirm your account. You may also receive a verification code via text message. Enter the code on the website to complete the verification process.

You are now ready to explore the vast services offered by!

Common Services on

Now that you have your account set up, let’s dive into some of the most common services you can access on

Sending Mail and Parcels

La Poste offers a variety of options for sending letters and packages, both domestically within France and internationally. To send mail or parcels, navigate to the “Envoyer un colis” (Send a package) section on the website.

Here you will find detailed information on:

  • Different Shipping Options: From standard letters to registered mail and express delivery, La Poste offers a range of shipping services tailored to your needs.
  • Pricing Information: The cost of shipping varies based on the size, weight, and destination of your shipment. You can easily calculate the shipping costs online using the La Poste website’s tools.
  • Packaging and Label Printing: La Poste provides guidelines for properly packaging your items and offers the option to print shipping labels directly from the website.

Tracking Your Shipments

Once you’ve sent a package, you can track its progress using La Poste’s robust tracking system. To track your shipment, navigate to the “Suivre un colis” (Track a package) section on the website.

You will need your tracking number, which you can find on your shipping label or in your account confirmation email. Enter the tracking number into the designated field on the website, and you will be provided with real-time updates on your package’s status, including:

  • Delivery Status: Whether the package has been picked up, is in transit, or has been delivered.
  • Estimated Delivery Time: An approximate delivery date based on the chosen shipping method and destination.
  • Delivery Location: You can see the current location of your package on a map.

Managing Your Address

It is essential to keep your contact information up-to-date on If you need to change your address, you can do so easily online through your account.

To update your address:

  • Log in to your account.
  • Navigate to your profile settings.
  • Enter your new address in the designated field.
  • Save your changes.

Keeping your address current ensures you receive important notifications and updates from La Poste.

Accessing Other Services

Beyond the basic services of sending and tracking mail, provides a wide range of other useful features, including:

  • Paying Bills: You can pay bills online through, making it easier to manage your finances.
  • Financial Services: La Poste offers a variety of financial products and services, such as bank accounts, loans, and insurance.
  • Online Banking: Access your La Poste bank account online through the website.
  • Utilizing the La Poste Network: Find locations of La Poste offices and postal agents near you. is a powerful tool for managing your postal needs and accessing various financial services.

Tips for Using

While doesn’t have an official English version, you can utilize several strategies to navigate the site with ease.

Using a Browser Translator

One of the easiest ways to access the English content on is to use a browser translator. There are many free browser extensions available that translate webpages into your preferred language. Popular options include Google Translate and DeepL.

While browser translators can be helpful, it’s important to note that automated translations may not always be completely accurate, especially in complex or technical language. It’s always good to double-check the translation and use your best judgment.

Utilizing the Help Center

If you’re struggling with a specific section of the website or have questions about a specific service, has a comprehensive help center available. You can access the help center by clicking on the “Aide” (Help) link in the footer of the website.

The help center provides:

  • Frequently Asked Questions (FAQs): Search for answers to common questions regarding different services.
  • Contact Information: Find phone numbers, email addresses, and online chat options for customer support.

Contacting Customer Support

If you can’t find the information you need in the help center, you can contact customer support directly. La Poste offers several ways to contact customer service:

  • Phone: Call the La Poste customer service hotline.
  • Email: Send an email to the La Poste customer support address.
  • Online Chat: Use the live chat feature on the website to connect with a customer service representative.

You may be able to find customer support representatives who speak English.

Frequently Asked Questions

Is there a dedicated English version of

While there is no official English version of the website, Laposte offers some English content in certain sections. You can also utilize browser translators or contact customer support for assistance.

What if I don’t have a French phone number?

If you don’t have a French phone number, you may not be able to create an account or verify your account through the website. It’s recommended to contact La Poste customer support for assistance in this case.

Can I track shipments from other countries on

You can track shipments from other countries on as long as the package has a tracking number generated by La Poste or a partner postal service.

What are the delivery fees for international shipments?

The delivery fees for international shipments vary depending on the destination, the weight and size of the package, and the chosen shipping service. You can calculate the shipping costs online using the Laposte website’s tools.

What if I need to change my address after sending a package?

If you need to change your address after sending a package, it is essential to contact La Poste customer support as soon as possible. They can help you update your address and potentially redirect your shipment.

How do I find a La Poste location near me?

You can find La Poste locations near you through the “Trouver un bureau de poste” (Find a post office) section on the website.

What are the hours of operation for La Poste offices?

The hours of operation for La Poste offices vary depending on the location. You can check the hours of operation for a specific office through the La Poste website or by contacting the office directly.


Navigating can be a breeze with this comprehensive guide. We’ve covered everything from creating an account and sending mail to tracking shipments and finding La Poste locations near you. By following these steps and utilizing the resources available on the website, you can confidently manage your postal needs in France.

Remember, is an essential tool for English speakers in France, providing access to a wide range of services and information. Don’t hesitate to explore the website further and take advantage of all the resources it offers.